ADP Workforce Now is a cloud-based human resources software that manages HR functions from recruitment to retirement. It offers services for managing payroll and tax filing, time and attendance, benefits, and overall HR. We compiled available reviews from around the web and found that ADP Workforce Now has mostly positive ratings. We also compared the most popular pricing options for small business owners.
ADP Workforce Now Customer Reviews
Ease of Use: Good
Customer Service: Fair
Summary of ADP Workforce Now Reviews
What ADP Workforce Now does well:
Users who gave ADP Workforce Now a positive review said that the software has a lot of useful HR management features. They also mentioned that because it is such a breeze to navigate through the interface, all of the tools can be accessed easily.
What ADP Workforce Now does not do well:
There weren’t a lot of negative reviews about ADP Workforce Now, but some users mentioned less than satisfactory customer support. Some of the issues they complained about include long wait times and unclear answers from customer support. Other users mentioned that the software is slow to load sometimes.
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd said that from the central storage of HR documents, to viewing and scheduling time off, he thinks ADP Workforce Now is a one stop shop for company-employee interaction. He likes the ability to see the work calendar that lists pay dates as well. He says he can easily check balances for vacation and sick leaves. He also says that the mobile app is very convenient for him to use.
Most Helpful Negative User Review
A reviewer from G2 Crowd said that every time she calls the service center for any help, she walks away feeling uncertain if she got the right answer. She says there have been times when she called in for the same issue, only to get different answers. This has left her feeling uneasy and questioning if the help she’s getting is accurate.
Other ADP Workforce Now Reviews From Users Around the Web
Here are a few other resources for finding helpful ADP Workforce Now reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Oct 4 2017|
ADP Workforce Now Pricing
ADP Workforce Now’s pricing structure isn’t readily available on their website, but according to a third party website, pricing starts at $62 per month. Potential users are encouraged to contact their sales team to get a custom quote.
Their business payroll and tax compliance services promise a smooth implementation process — from new-hire reporting, to accurate payroll processing, to actual tax filing. Employees have access to view the details of their pay stubs — like deductions and direct deposits — on any device.
Employee time tracking is automated. The benefits management feature of the software helps to simplify Affordable Care Act compliance. All information remains accessible to employees for viewing.
Other HR management features include:
- Create job postings
- Streamlined screening and hiring
- Insight into goal management, performance reviews, compensation planning
- Robust record-keeping
- Preconfigured new hire templates
- Standardized data management
- Enhanced security
Compare ADP Workforce Now Competitors
Not sure if ADP Workforce Now is the right HR software for your small business? Check out our HR software buyer’s guide comparing three top providers, or take a look at our article on ADP Competitors.