Aircall is a cloud-hosted business phone and call center solution. It offers local numbers worldwide, basic and advanced phone support features, and also integrates with popular CRM solutions. We compiled user reviews from around the web and determined that Aircall has a mix of positive and negative ratings. We also compared the most popular pricing options available.
Pricing & Features
Summary of Aircall User Reviews
What Aircall does well:
Users who gave Aircall positive feedback said that the system is very easy to set up and use. Many customers also liked that it is reasonably priced and that it can be integrated with other platforms.
What Aircall does not do well:
Customers who gave Aircall negative feedback reported experiencing call drops, glitches, or system crashes. Some users also said that customer service is slow to respond.
Most Helpful Positive User Review
A customer who gave Aircall a 5-star rating on Capterra said that the user interface is easy to learn and use. She also mentioned that their pricing is way better than most VoiP providers. She said that the softphones work well and that the call quality is as good as their desk phones’.
Most Helpful Negative User Review
A user who gave Aircall a negative review on G2 Crowd said that they regularly experience call drops. She complained that customer support sometimes takes a long time to get back to her, and that the company didn’t really do anything to address the problem she reported.
Aircall offers two paid plans: Premium ($40/user/month) and Enterprise ($70/user/month). Discounted rates are available on annual subscriptions. The main difference between plans is the availability of advanced features like call monitoring and Salesforce integration. Both plans include 1 local or toll-free number. You can also add an additional number for $6/month.
- Virtual call center
- Call queueing
- Toll-free numbers
- International numbers
- Parallel Calls
- Call routing
- Call monitoring
- Unlimited concurrent calls
- Call recording
- Real-time modifications
- Email reporting
- Call conferencing
- Forward to phone
- Time-based routing
- Computer telephony integration
- CRM integrations
- And more…
Useful Aircall Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Aircall Video Overview
This video shows how Aircall works.
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Aircall’s popular integrations.