Aircall is a cloud-hosted business phone and call center solution. It offers local numbers worldwide, basic and advanced phone support features, and also integrates with popular CRM solutions. We compiled Aircall user reviews from our website and from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Aircall does well
Users who recommended Aircall said that it is user-friendly and highly customizable. They also commended the call monitoring feature, which lets them easily review and give feedback about the quality of calls made by their agents.
What Aircall does not do well
Users who gave negative reviews about Aircall said that it is more expensive compared to other providers. Some of them also reported experiencing mobile app glitches that interfered with their normal business operations.
Most Helpful Positive User Review
“They have a very easy and user-friendly platform that suits our small-scale operation. At the same time, they had no problems with the increase in volume that we’ve handled. They always had someone available to answer any questions that we may have.”
– Dante R. Velasco
Most Helpful Negative User Review
A user who left a negative review of Aircall on G2 Crowd said that they experienced occasional glitches including dropped calls or calls that did not get through. He also reported having difficulties dealing with Aircall’s customer service as they are not quick to respond.
Aircall offers two paid plans: Premium ($40/user/month) and Enterprise ($70/user/month). Discounted rates are available on annual subscriptions. The main difference between plans is the availability of advanced features like call monitoring and Salesforce integration. Both plans include 1 local or toll-free number. You can also add an additional number for $6/month.
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Check out the list below of some of Aircall’s features.
- Virtual Call Center
- Call Queueing
- Toll-Free Numbers
- Call Routing
- Call Monitoring
- Unlimited Concurrent Calls
- Call Recording
- Email Reporting
- Call Conferencing
- CRM integrations
- And More
Helpful VoIP Service Provider Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Is there a free trial?
Instead of a free trial, interested users can request for a product demo.
Can users/agents access Aircall even when they are off-site?
Yes. Users can keep track of their calls through Aircall’s mobile app available on both iOS and Android devices. Agents can also attend to calls from anywhere using the Aircall numbers accessible in their mobile phones.
How do business owners maintain the quality of calls being made by their agents?
Through Aircall’s call monitoring feature, business owners can ensure that their agents are providing the best service possible. They also have the option to jump into Aircall’s Live Feed and listen to ongoing conversations.
Aircall Overview Video
This video provides an overview on how Aircall system works.
When choosing a VoIP service provider, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Aircall’s popular integrations: