Aircall is a cloud-hosted business phone and call center solution. It offers local numbers worldwide, basic and advanced phone support features, and also integrates with popular customer relationship management (CRM) solutions. In this article, we cover Aircall reviews and pricing. Ready to get started? Get a free trial.
Aircall pricing depends on three plans: Essentials ($40/user/month), Professional ($70/user/month), and Custom (custom priced). The main difference between the plans is access to premium features such as call monitoring and Salesforce integration. All plans include one local or toll-free number. Users can add an extra number for $6/month.
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*Annual plans are paid in full at the start of the billing cycle.
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Summary of Positive Aircall Reviews
Users who gave Aircall a positive review said that the program is intuitive, customizable, and compatible with multiple devices. Others appreciate its integration with a lot of third-party systems as well as the auto-dialer feature. Some also commended the prompt customer support team.
One user who gave Aircall a positive review on G2 said that its interface is clean and user-friendly. He likes that it integrates seamlessly with Salesforce and that he can customize the ringtone. He also finds the call coaching feature quite useful. He likewise mentioned that the technical support team is helpful, prompt, and efficient.
Summary of Negative Aircall Reviews
As of the date that this article was written (May 9, 2019), there are not many negative Aircall reviews online. However, some users reported experiencing bugs and technical glitches when using the program. Others noted that it is more expensive compared to similar providers.
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Check out the list below of some of Aircall’s features:
- Virtual call center
- Call queueing
- Toll-free numbers
- Call routing
- Call monitoring
- And more
Can users/agents access Aircall even when they are off-site?
Users can keep track of their calls through Aircall’s mobile app available on both iOS and Android devices. Agents can also attend to calls from anywhere using the Aircall numbers accessible in their mobile phones.
How do business owners maintain the quality of calls being made by their agents?
Through Aircall’s call monitoring feature, business owners can ensure that their agents are providing the best service possible. They also have the option to jump into Aircall’s Live Feed and listen to ongoing conversations.
Here is a list of some of Aircall’s popular integrations: