Aivo is a customer service software powered by artificial intelligence. It allows users to install live chat, centralized knowledge base, and human-like voice support on their website. In this article, we cover Aivo reviews and pricing. Ready to get started? Request a demo.
Aivo pricing details are currently not published on its website. However, applications similar to it have prices that range from $5 to $200-plus per user, per month, depending on the features included. Interested users may contact Aivo to obtain a customized quote based on their specific business requirements.
Ready to get started with Aivo? Request a demo.
Top Customer Service Software Providers 2019
Summary of Positive Aivo Reviews
Users who gave positive Aivo reviews said that it’s a very simple and intuitive cloud-based solution. They are also happy that it does not require technical skills to have it up and running. Some users commended its analytics feature.
One user who gave a positive Aivo review on G2 said that its user interface (UI) is very user-friendly. He also mentioned that the software’s analytics module provides real-time and relevant information. He shared that this allowed them to see the current state of their chatbot and make quick decisions as needed.
Summary of Negative Aivo Reviews
Users who gave negative Aivo reviews said that the platform tends to get a bit slow when loading information. Others reported that the system has some bugs and that it crashes frequently.
One user who gave a negative Aivo review on G2 said that it takes too much time obtaining reports or modifying content. He also shared that Aivo does not allow exporting knowledge base.
Fit Small Business’ Top Customer Service Software Picks
6 Best Customer Service Software for 2019: Customer service software allows businesses to resolve and respond to customer issues and questions. Customer support software features like chat, knowledgebase, and ticketing will enable you to handle inquiries and issues more efficiently. We evaluated several options based on ease of use, affordability, and customer service specific features and came up with the top six.
Check out the list below of some of Aivo’s features:
- Artificial intelligence (AI)
- User and conversation management
- Intention recognition and natural conversation
- Knowledge manager
- Reports and analytics
- Infrastructure and security
- Answer complements
- And more
Does Aivo support multilanguage?
Aivo users can attend to their customers in English, Portuguese, and Spanish.
Do I get a full chat report?
Users have access to full chats history along with details of each conversation, such as feedback, tags, IP and device, location, user data, and interaction performed.
Here is a list of some of Aivo’s popular integrations: