Amazon Connect is a cloud-based, self-service contact center platform. It enables users to design contact flows, manage agents, track performance metrics, and more. In this article, we cover Amazon Connect reviews and pricing. Ready to get started? Sign up for free.
Amazon Connect Pricing
Amazon Connect pricing is based on a per-minute structure that varies per country ($0.0022 to $0.06/minute for U.S. calls) + a service usage fee of $0.018 per minute. U.S. subscribers who sign up for the Free Tier can enjoy the service free for up to 12 months with 90 call minutes per month.
90 per month
Direct Inward Dial (U.S.)
$0.0022 to $0.06
Outbound Calls (U.S.)
Service Usage Fee
All of Amazon Connect’s services are on a pay-as-you-go basis. Users will not be charged any upfront payments, long-term commitments, or monthly minimum fees.
Ready to get started with Amazon Connect? Sign up for free.
Top Amazon Connect Software Alternatives 2019
Summary of Amazon Connect Reviews
As of the date this article was written (Aug 1, 2019), there are no up-to-date Amazon Connect reviews available online. If you are a past or current Amazon Connect customer, leave a review to help other business owners who are deciding whether or not to use the product.
Top Call Center Software Picks From Fit Small Business
6 Best Call Center Phone Systems for 2019: Call center phone systems help call and contact centers answer, route, and manage phone calls. In this guide, we looked at a variety of call center phone systems and compared them by price, features, and ease of use.
Amazon Connect Features
Check out the list below of some of Amazon Connect’s features:
- Dynamic and personal contact flows
- Skills-based routing
- Real-time and historic metrics
- Artificial intelligence (AI)-powered speech analytics
- Outbound calling
- High-quality audio
- And more
Amazon Connect FAQs
What browsers does Amazon Connect support for WebRTC?
Amazon Connect requires WebRTC (Real-Time Communications) and supports Google Chrome, Mozilla Firefox, and Mozilla Firefox ESR.
Does Amazon Connect store user accounts?
Yes. There’s no need for an external directory when it comes to identity management.