Amazon Payments is a payment gateway that can be integrated with merchant websites. It is designed to allow merchants and buyers to transact using financial information stored in existing Amazon accounts. We compiled user reviews from around the web to determine what Amazon Payments customers think about the company. We also compared the most common pricing options for small business owners.
Amazon Payments Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that Amazon Payments has mainly positive reviews. Here’s what we found:
What Amazon Payments does well:
According to the positive reviews online, Amazon Payments helped them convert consumers who already have Amazon accounts, which lead to increase in their sales. Merchants also said that clients were more willing to purchase using their Amazon accounts rather than give their information to an unknown store.
What Amazon Payments does not do well:
We did not find a lot of negative feedback about Amazon Payments. Of the negative reviews we found, it seems that new users do not like that the initial hold for their payments takes 14 days, which delays transactions. Some users also claim that Amazon Payments has several bugs that disconnect user accounts. According to them, they had to reset their accounts before they could use it again.
Most Helpful Positive User Review
According to one positive review on G2 Crowd, the client likes the ability to keep all their online sales under one payment processor. Apart from that, he feels that having Amazon Payments on their website makes their clients feel at ease with purchasing from their store. Although not all of their customers use Amazon Payments, they feel that being affiliated with the company gives them a sense of authenticity and reliability.
Most Helpful Negative User Review
According to one negative user review on G2 Crowd, the client thinks that Amazon Payment’s fees are a little high. He also mentioned that they experienced a few disconnections over a period of several months. They had to keep resetting their Amazon Payments account to make it work again.
Other Amazon Payments User Reviews From Around the Web
Here are a few other resources for finding helpful Amazon Payments customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of August 15th, 2017|
Amazon Payments Pricing
Amazon Payments charges a 2.9% domestic processing fee plus a $0.30 authorization fee for every credit card or debit card transaction. They also have additional charges for certain features.
|Nature of Charges||Fees|
|Credit and Debit Card Payments||2.9% + $0.30|
|Cross-Border Processing Fee||3.9%|
|Disputed Chargeback Fee||$20|
The cost of Amazon Payments includes the Amazon A to Z Guarantee at no additional cost, fraud detection and prevention technology, and validation and verification of customers with familiar and trusted login information.
For more information on how credit card processing fees work, read our guide.