Disclaimer: Answer 1 has changed its name to Nexa. To view the updated review, please click here.
Answer 1 is a virtual receptionist and telephone answering service provider for businesses. Its features include 24/7 live answering, customized answer phrases, follow-ups, text and email messaging, and more. In this review, we covered user reviews and pricing. Ready to try Answer 1? Contact their support team for more information.
What Answer 1 Does Well
Users who gave Answer 1 a positive review said that their customer support team is friendly and helpful. Some of them also like that included in the services it provides is accepting calls even after official work hours.
A user who gave Answer 1 a positive review on Consumer Affairs commended the fast and reliable call answering services by the company. He also said that the service comes handy when potential clients call to inquire about their services after official business hours.
What Answer 1 Does Not Do Well
There weren’t a lot of negative reviews about Answer 1, but some users complained about difficulties in transitioning to their services. Some of them also mentioned that they had issues with some receptionists who did not follow the call script they provided.
A user who gave Answer 1 a negative review on Consumer Affairs said that there is a need to train their voice call representatives for industry-specific terminologies. He also reported that there were times when the agents didn’t know how to respond as they weren’t familiar with the products and services of their company.
Answer 1 Pricing
Answer 1 has three subscription plans: Entrepreneur ($239/month), Professional ($399/month), Executive ($749/month), and Enterprise (customized pricing). The only difference between the plans is the minute limits for calls. There is also a one-time setup fee of $90 for each plan.
($/every 4 weeks)
Users who exceed the call usage limit will be charged for every additional minute (monthly rate divided by the call usage limit).
Ready to try out Answer 1? Contact their support team for more information.
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Answer 1 Features
- Industry-Specific Receptionists
- Lead Qualification
- Appointment Scheduling
- Customized Answer Phrase
- Customized Scripting
- Free Transfers
- Text and Email Messaging
- Custom Hold Promotion
- Web Portal
- Billing Tracker
- CRM Admin support
- Secure Text Messaging
Answer 1 FAQ
What happens if Answer 1 users exceed their call usage limit?
Users who exceed the call usage limit will be charged for every additional minute.