AnswerConnect is a company that provides answering services to businesses that require their phone lines to be on 24/7. They supply fitsmallbusiness.com/goto/answerconnectvirtual receptionists who are ready to answer or transfer calls, schedule appointments, take orders or chat live with clients to provide exceptional customer service.
We compiled reviews from our website plus reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top answering services, check out our answering service comparison guide.
AnswerConnect Customer Reviews:
Summary of AnswerConnect Customer Reviews:
We scoured available reviews online and found that AnswerConnect has generally mixed ratings. Here’s what we found:
What AnswerConnect does well:
Most users who left positive reviews found that the receptionists who answered calls for them were courteous and friendly. Many were also impressed by the knowledge agents had of different industries.
What AnswerConnect does not do well:
Most users who left negative reviews stated that the service they received from AnswerConnect was unreliable. Plenty of customers also were dissatisfied with the price, as they found it to be too high.
Most Helpful Positive Review:
One user from TrustPilot was impressed by AnswerConnect’s 24/7 service as well as their call-flow system. They also found that their account representative was dedicated and readily able to process the modifications they set quickly. As a final remark, they had this to say: “I no longer have to worry if my clients are being taken care of properly as I trust AnswerConnect to give them the same level of service as I demand of myself and my staff.”
Most Helpful Negative Review:
One user from TrustPilot expressed dissatisfaction with AnswerConnect. They stated that “AnswerConnect was great during the sales process but once the deal was signed, they were a NIGHTMARE to deal with.” They noted that the services promised to them weren’t delivered. The worst issue according to this user was that the agents from AnswerConnect seemed like they were in a hurry to end the call. Afterwards, the user attempted to terminate the service, but received no response and continued to be billed for the service.
AnswerConnect offers 4 different packages for their customers, which range from $150 – $630 per month. Each package contains the same features. The only difference is the number of minutes you get. You will be billed for the service monthly, however you are required to pay the first 3 months up front and pay a $50 one-time setup fee.
Aside from the basic packages, they also have extra add-on features. For $10 a month, you can have your messages faxed to you instead of receiving them via email or SMS. For $30 a month, you can have a receptionist call you and verbally relay messages as soon as they are left.