AnswerForce is a virtual receptionist and answering service provider for small businesses. It enables users to hire virtual receptionists to handle incoming calls, screen callers, and set appointments. There were only a few up-to-date AnswerForce user reviews, but the ones we found were all positive. We also shared its available pricing options.
Summary of User Reviews
Most Helpful Positive User Review
One user who gave a positive review on Trustpilot said that AnswerForce has been a great addition to their company. She added that using their services helps free up valuable internal employee time. She also commended the virtual receptionists for their kindness, willingness to help, and professionalism.
Most Helpful Negative User Review
As of the date of this article was written (08/30/2018), there are no negative user reviews of AnswerForce online.
AnswerForce has six pricing options for small businesses, ranging from $109 to $999 per month. The main differences between the plans are the number of fixed allocated minutes users receive per month and access to features such as appointment setting, custom scripting, free CRM integrations, a prorated money-back guarantee, and more.
All six plans provide users with a 24/7 live answering service, live call transfers, basic message taking, message delivery via email or text, and online account access. AnswerForce does not charge for calls under 30 seconds. Users who exceed the monthly minute allocations will be billed on a per minute basis, depending on the plan’s pricing.
The Intro plan requires a minimum 90-day commitment period and is not covered by AnswerForce’s money-back guarantee. On the other hand, the Basic to Large plans come with a prorated money-back guarantee where users who cancel their subscriptions would only be charged with the applicable set-up fee and actual minutes used.
Check out the list below of some of AnswerForce’s features:
- 24/7 Live Phone Support
- Appointment Scheduling
- Click to Call
- Customized Call Protocols and Scripts
- Live Message Relay
- Live Web Chat
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Can users get up-to-date details on the number of minutes used, total calls, and call duration?
Yes. Users can access their account details through AnswerForce’s web interface or mobile app.
Can a user request for AnswerForce to record calls?
Yes. AnswerForce will add a brief call recording disclaimer that callers will hear. Users can also request for copies of their call recordings without any extra cost.
AnswerForce Overview Video
This video provides a quick overview on AnswerForce’s services and features.
When choosing an answering service provider, it’s important that it integrates with other applications your business is currently using. Here is a list of some of AnswerForce’s popular integrations: