AnswerNet is a virtual receptionist and telephone answering service provider for small businesses. We compiled AnswerNet reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
AnswerNet Customer Reviews
Ease of Use: Great
Customer Service: Great
Pricing: Moderate
Summary of AnswerNet Customer Reviews
We scoured available reviews and determined that AnswerNet has generally positive ratings. Here’s what we found:
What AnswerNet does well:
Users who recommend AnswerNet said that they find the virtual receptionist service very efficient and helpful. Friendly and professional phone answering agents were also consistently cited.
What AnswerNet does not do well:
Users who left negative reviews mentioned experiencing occasional poor call quality. Some users also said that the quality of customer service can be improved.
Most Helpful Positive Review
A user who left a positive review on the review site Consumer Affairs said that call quality with AnswerNet has been consistently great. The call representatives are knowledgeable and efficient in taking calls as well — they take messages in detail and secure all needed information from callers (including their contact information for return calls). The user also said that as soon as the representatives receive a call, they would immediately pass it on to the client so lapses in relaying messages are avoided. The 24/7 service availability is also very helpful.
Most Helpful Negative Review
A user who left a negative review on Consumer Affairs said that when she tried doing test calls with AnswerNet, some of the calls were choppy and unclear. The user claims that when she tried complaining about it to customer service, they were not very responsive and it took a while for the issue to be resolved.
AnswerNet Reviews From Users Around the Web
Here are a few other resources for finding helpful AnswerNet reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: August 5, 2017 | |||
AnswerNet Pricing
AnswerNet provides customized pricing to small businesses and doesn’t publish their rates publicly. We did some research online and found from third party sites that AnswerNet plans start at $49.95 for 50 minutes or around $1/ minute on average. There is also a one-time setup fee of $25.
Businesses who are interested in getting a quote for AnswerNet’s pricing need to call or request through live chat.
Below are the published features of their virtual receptionist and telephone answering services:
- 24/7 live agent answering service
- Customized templates and scripts for the calls
- Call transferring and appointment setting
- Provision of local numbers
- Bilingual agents: English, Spanish, and French. Other languages are also available through their translation partners.
- Toll-free phone numbers upon request
Clients of AnswerNet benefit from their network of 50 integrated call centers that are equipped with disaster backup capabilities and call rerouting to avoid service disruptions.
Compare AnswerNet Competitors
Not sure if AnswerNet is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.
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Megan
Call reports are useless, the emails they take from the customer are wrong and cannot be used to contact customers. Calls can go for up to 20min when they were on average 3 to 5min calls and reports to 20-min call are of one or two words. Some calls don’t even have report included. Some calls are double counted. It is better to hire your own agent that works full time rather than using this call center. Invoices with answernet increase every month and they have the worst customer service when you try to understand where the extra minutes come from.
Their bad customer service
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