AnswerNet is a virtual receptionist and telephone answering service provider. Its features include live agent answering, customized message templates, toll-free phone numbers, and more. In this article, we covered user reviews and pricing. Ready to get started with AnswerNet? Contact their support team for more information.
What AnswerNet Does Well
As of the date this article was written (10/24/18), there are no up-to-date positive reviews of AnswerNet available online. If you are a past or current AnswerNet customer, leave a review to help other business owners who are deciding whether or not to use the company.
What AnswerNet Does Not Do Well
Users who gave AnswerNet a negative review reported that official calls weren’t handled professionally as there were long call holds/gaps in between. Some of them also noticed inaccuracies with the call reports.
“Call reports are useless. The emails they take are wrong and cannot be used to contact other customers. Calls can go for up to 20 mins — when they were on an average 3- to 5-minute calls. Some calls don’t even have reports included while some are duplicated. It is better to hire your own agent that works full time rather than using this call center. Invoices with AnswerNet increase every month and they have the worst customer service when you try to understand where the extra minutes come from.”
— Megan
AnswerNet Pricing
AnswerNet doesn’t publish its pricing plans on the website. However, according to the company’s FAQ, users can expect to spend around $167+/month for their services.
Ready to get started with AnswerNet? Contact their support team for more information.
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AnswerNet Features
Check out the list below of some of AnswerNet’s features:
SEE FEATURES
AnswerNet FAQ
Can AnswerNet guarantee uninterrupted telephone answering services?
READ ANSWER
What types of industries can benefit from AnswerNet?
READ ANSWER
Popular Integrations
Here is a list of some of AnswerNet’s popular integrations:
VIEW INTEGRATIONS
AnswerNet Alternatives
Not sure if AnswerNet is the right fit for you? Read our reviews of all top answering service providers or check out one of these three AnswerNet competitors.
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Leave a Review
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Megan
Review SourceOrganic
Call reports are useless, the emails they take from the customer are wrong and cannot be used to contact customers. Calls can go for up to 20min when they were on average 3 to 5min calls and reports to 20-min call are of one or two words. Some calls don’t even have report included. Some calls are double counted. It is better to hire your own agent that works full time rather than using this call center. Invoices with answernet increase every month and they have the worst customer service when you try to understand where the extra minutes come from.
Their bad customer service
Review SourceOrganic