AnswerNet is a virtual receptionist and telephone answering service provider. Its features include live agent answering, customized message templates, toll-free phone numbers, and more. In this article, we covered user reviews and pricing. Ready to get started with AnswerNet? Contact their support team for more information.
What AnswerNet Does Well
As of the date this article was written (10/24/18), there are no up-to-date positive reviews of AnswerNet available online. If you are a past or current AnswerNet customer, leave a review to help other business owners who are deciding whether or not to use the company.
What AnswerNet Does Not Do Well
Users who gave AnswerNet a negative review reported that official calls weren’t handled professionally as there were long call holds/gaps in between. Some of them also noticed inaccuracies with the call reports.
“Call reports are useless. The emails they take are wrong and cannot be used to contact other customers. Calls can go for up to 20 mins — when they were on an average 3- to 5-minute calls. Some calls don’t even have reports included while some are duplicated. It is better to hire your own agent that works full time rather than using this call center. Invoices with AnswerNet increase every month and they have the worst customer service when you try to understand where the extra minutes come from.”
AnswerNet doesn’t publish its pricing plans on the website. However, according to the company’s FAQ, users can expect to spend around $167+/month for their services.
Ready to get started with AnswerNet? Contact their support team for more information.
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Top Answering Service Provider Pick from Fit Small Business
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Check out the list below of some of AnswerNet’s features:
- 24-Hour Live Agent Answering
- Customized Message Templates
- Multiple Delivery Options
- Local Numbers for Call Forwarding or Direct-Use
- Highly Trained Multilingual Agents
- Call Transferring
- In-House Fulfillment Options
- Toll-Free Phone Numbers
Can AnswerNet guarantee uninterrupted telephone answering services?
What types of industries can benefit from AnswerNet?
Here is a list of some of AnswerNet’s popular integrations: