ApexChat offers a complete turnkey chat service by providing users with a live chat software and industry-trained agents to handle their customer service needs. They offer users with solutions for call connect, office hour tracking, ready-made scripts, and skill-based routing. There weren’t very many recent ApexChat user reviews, but the ones we found were generally positive.
Summary of User Reviews
Most Helpful Positive User Review
A user who recommended ApexChat on G2 Crowd said that the app helps them convert chat participants to leads and paying customers. He also commends the ApexChat team for coming up with strong scripts for their chat operators. He added that the Call Connect feature of the app is very effective.
Most Helpful Negative User Review
A user who left a negative review of ApexChat on G2 Crowd said that their reporting dashboard needs some improvement, referring to it as “pretty bare bones.”
ApexChat does not publish its subscription plans on its website. However, services from providers similar to ApexChat usually range between $14 to $349/month, depending on the extensiveness of the features included. Interested users may contact the support team to request a quote for their custom plan.
Check out the list below of some of ApexChat’s features.
- English and Spanish Translations
- Skill-based Routing
- Multiple Chat Agents 24/7
- Call Connect
- Full Customization
- Pre-defined Scripts
- Office Hour Tracking
- CRM Integration
- Geo Mapping and Routing
- Mobile Optimization
- Intelligent Budget Pacing
- Reports and Analytics
Helpful Live Chat Software Resources
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9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Top 27 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 27 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does ApexChat offer a free trial?
Do I still need to hire my own chat agents if I subscribe to ApexChat?
No. ApexChat uses its own trained live chat agents and software platform to provide live support to your customers. This helps you save a lot of time and money because you no longer need to hire or train anyone to get started.
Can I cancel my subscription at anytime?
Yes. You can cancel your subscription anytime without penalty. ApexChat charges only for the actual qualified leads received by its clients. There are also no long term contracts or minimum recurring charges. Contact the ApexChat support team for more details about pricing and billing.
ApexChat Overview Video
This video explains the importance of ApexChat’s text-to-chat feature and how it can contribute to increased conversion rates.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of ApexChat’s popular integrations: