ApexChat is a live chat software and service provider that offers businesses’ with industry-trained agents to handle their customer service needs. It features ready-made scripts, office hour tracking, skill-based routing, and more. In this article, we cover ApexChat reviews. Ready to get started? Request a demo.
ApexChat pricing is not published on its website. However, services from providers similar to ApexChat usually range between $14 to $349/month, depending on the extensiveness of the features included. Interested users may contact the support team to request a quote for their custom plan.
Ready to get started with ApexChat? Request a demo.
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Summary of Positive ApexChat Reviews
Users who gave positive ApexChat reviews liked that the software offers a lot of useful features, particularly Call Connect. Many mentioned that the platform is easy to use and implement and that it is an efficient system in converting chat participants to paying customers. Others appreciate the knowledgeable and professional agents as well as the affordable rates.
One user who gave ApexChat a positive review on G2 said that the platform makes it easy for him to manage and communicate with potential clients. He likes that there’s an option to directly communicate with his clients as well as to integrate his social media accounts with the software. He mentioned that the support team is prompt to respond and that the chat agents are fantastic. He’s also impressed with the quality of the scripts.
Summary of Negative ApexChat Reviews
As of the date this article was written (Aug. 22, 2019), there are not a lot of recent negative ApexChat reviews online. However, some users complained that the program doesn’t allow them to archive conversations. Others said that the reporting feature could be improved.
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Check out the list below of some of ApexChat’s features:
- Pre-defined scripts
- Office hour tracking
- Geo-mapping and routing
- Mobile optimized
- Skill-based routing
- Call connect
- And more
Do users still need to hire their own chat agents if they subscribe to ApexChat?
No. ApexChat uses its own trained live chat agents and software platform to provide live support to your customers. This helps you save a lot of time and money because you no longer need to hire or train anyone to get started.
Can users cancel their subscription at any time?
Yes. Users can cancel their subscription at any time without penalty. ApexChat charges only for the actual qualified leads received by its clients. There are also no long term contracts or minimum recurring charges.
How does the Call Connect feature work?
The ApexChat’s Call Connect feature transfers live chat conversations to phone line support in real-time.
Here is a list of some of ApexChat’s popular integrations: