AppFolio is a cloud-based property management software that allows property managers to market, manage, and expand their business. AppFolio caters to residential, commercial, community associations, and student housing management needs. We compiled user reviews from around the web and determined that AppFolio has generally positive ratings. We also compared the most common pricing options for small business owners.
AppFolio Customer Reviews
Summary of User Reviews
What AppFolio does well:
According to the positive reviews online, users like AppFolio because they can communicate with their tenants through the software and send rental invoices. Tenants can also use the portal to make payments and fill out maintenance requests without having to call the property managers.
What AppFolio does not do well:
According to the negative reviews online, users do not like AppFolio’s reports system because it’s confusing. They also don’t like how, according to them, customer service takes a long time to respond. Some reviewers mentioned that the process of transferring money to banks was more complicated than they expected.
Most Helpful Positive User Review
According to one positive reviewer on Software Advice, the software provides a modern and professional face for his business, which promotes confidence in his current and prospective tenants. He also said AppFolio helped him streamline processes such as payments, screening, renting out, and more — making his business run smoothly.
Most Helpful Negative User Review
According to one negative review on G2 Crowd, the user thinks that the monthly reconciliation is complicated. The reconciliation ensures that the payment reflects on both the owner and tenant’s AppFolio reports. He mentioned that getting paid requires a lot of work for the tenants because they still have to download the statement, and upload the document to a bank that accepts digital invoices.
Other AppFolio User Reviews From Around the Web
Here are a few other resources for finding helpful AppFolio customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of August 30th, 2017|
AppFolio has four pricing plans that range from $0.80 to $1.50 per unit per month, with a $250 minimum monthly fee. This means that a user needs to manage at least 200 properties to hit the minimum. There’s also an onboarding fee based on a user’s property portfolio, which costs a minimum of $400.
|Onboarding Fee|| |
(calculated based on property portfolio)
All plans include the following features:
- Online rent payments
- Ratio utility billing
- Check printing
- Prospect tracking
- Online applications
- Bank reconciliations
- Owner/tenant portals
- Vacancy postings
- RentMatch Rental comparison tool
- Text message alerts
- Online maintenance requests
- Customizable online leases
- Training and support.
They offer discounts for annual billings and a free demo of the product as well.