Arvixe is a web hosting provider for small businesses and currently hosts thousands of websites globally. We compiled Arvixe reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of three top hosting sites for small businesses, read our web hosting buyer’s guide.
Arvixe Customer Reviews
Overall experience: Good
Ease of use: Good
Customer service: Good
Pricing: Low
Summary of Arvixe Customer Reviews
We scoured hundreds of reviews and found that Arvixe has generally mixed ratings. Here’s what we found:
What Arvixe does well:
Users who recommend Arvixe said that they liked the service’s affordability and intuitive interface which is helpful for businesses who have just started using a website.
What Arvixe does not do well:
Users who left negative reviews mentioned that websites hosted by Arvixe are not reliable and often crash. Users also cited that customer support is not good.
Most Helpful Positive Review
My experience with Arvixe has been a very good experience compared to other web hosting providers. I’ve been testing hosts for almost five years and for the price it offers, Arvixe is on top for me when it comes to shared hosting.
However, I’m thinking about moving to VPS. It’s sad because Arvixe may not be my choice here since I’ll need nginx and they don’t have this; but if they had it, I’d probably stay with them.
Great overall experience with Arvixe.
— Alberto Castillo
Most Helpful Negative Review
I’ve been with Arvixe for several years, and while they were good in the beginning, I’ve recently had to cut ties due to their complete and utter incompetence. The price of their service is okay, but you ultimately pay for it.
I’ve had slow and completely unhelpful ticket responses before, and even had a customer service agent tell me that they’d complete an action on my account when they really never did (I had to go back a second time to another agent to have the problem fixed). There are plenty of other services that provide much better customer care than this.
— A. McGinnis
Other Arvixe Reviews From Users Around the Web
Here are a few other resources for finding helpful Arvixe reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: June 23, 2017 | |||
Arvixe Pricing
Arvixe has two shared hosting subscription options ranging from $7 to $13 per month depending on the type of plan and duration of contract. The main difference between the plans is the number of websites that can be hosted – with the Personal Class having an allocation of 6 websites and the Personal Class Pro having unlimited websites.
| Pricing 1-month and 3-month contracts | ||
| Pricing for a 6-month contract | ||
| Pricing for a 12-month contract | ||
| Pricing for a 24-month contract | ||
| Disk Space | ||
| Websites | ||
| Priority Support | ||
| SSL Certificate |
Both plans come with a free domain name, unmetered data transfer and firewall protection. Users who want Arvixe’s priority support service and SSL certificate need to pay additional fees as stated in the table above.
Best Pricing For Small Businesses
Based on the published features of both plans, the only main difference that sets Personal Class from Personal Class Pro is the number of websites that can be hosted by Arvixe. Personal Class comes with 6 website allocations while the Personal Class Pro plan has an unlimited allocation. This is what businesses should take into consideration when choosing which plan works for them.
Small Business Web Hosting Buyer’s Guide
Not sure if Arvixe is the right small business web hosting site for you? Check out our in-depth comparison of three top hosting sites for small businesses in our web hosting buyer’s guide.
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Orane Cole
They are cost effective, not worth the headache though!
No Service Level Agreements in place: that simply means you will not get any of your issues fixed!
Incompetent Staff: these guys don’t have a clue what they are doing, I have tried with them for many years, and every step of the way they mess things up!
Billed multiple times in error: these guys are still investigating why they billed me in error, this is almost month 3 and nothing!
Major down times: If you value your website being up and available to your clients, then use Amazon AWS or Microsoft Azure or host it yourself, whatever it is, but DON’T use ARVIXE. Go with Arvixe if you are NOT serious about running a business or if you are doing a school project or something that’s not very important to you, oh, even those may have issues!
PLEASE, I DO NOT WANT MY WORST ENEMY FALLING INTO ARVIXE HANDS, ITS TOO PAINFUL AND SLEEPLESS NIGHTS, SAVE YOURSELF THE HEADACHE. BE WARNED!
PS. They are owned by a company called Endurance International Group (EIG), you can see the parent company at http://www.endurance.com, maybe you should’t do business with any company owned by EIG either, I know I wouldn’t be doing business with them again and have already began migrating to Microsoft AZURE!
I felt as If I had a moral obligation to post this to ensure someone else reads and feels my pain and suffering with doing business with Arvixe. PLEASE, BE WARNED!
No Service Level Agreements in place. I could not believe when the representative told me that. So any issue I raise with them they can take months before they even look at it!
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A. McGinnis
I’ve been with Arvixe for several years, and while they were good in the beginning, I’ve recently had to cut ties due to their complete and utter incompetence. The price of their service is okay, but you ultimately pay for it.
I’ve had slow/completely unhelpful ticket responses before, and even had a customer service agent tell me that they’d complete an action on my account that they never did (I had to go back a second time to another agent to have the problem fixed), but last month I reached the breaking point. I had my yearly hosting renewal coming up for a business that had closed, so two weeks beforehand I went in to my account to close things down only to find that my credit card had been charged earlier than they’d previously indicated it would. I was very willing to be reasonable and allow them to rectify this mistake, but unfortunately all I received was a maddening back-and-forth of canned responses telling me that they wouldn’t provide a refund and that all they’d do was give me a ‘credit’ on my account for future purchases. Considering how helpful they’ve been thus far, I had absolutely no interest in any more of their ‘services’. Now I’m out $60 for a year’s worth of hosting.
Bottom line: look elsewhere. There are plenty of other services that provide much better customer care than this. I wouldn’t waste your time or patience trying to deal with this company.
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Former Client
The worst customer service and technical support! No one answers the phone, on hold over an hour then hangs up. No one answers chat Takes over a month for a cert installation (still not completed as I write this). I would give them zero stars if that was an option
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Bob Skiba
Arvixe used to be a reliable, cost-efficient web host. All that changed in 2015. There are frequent down times (our site and mail have been down for a week as of this posting) and customer support is vistually non-existent. After 6 years with them, we have to scramble to find another, more reliable web host. It’s a shame.
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Garuda
Arvixe is a scam. Their hosting servers are constantly being infected with CBL trojan virus’s, thus lowering my domain’s rep and forcing me to delist with spam blockers like spamhaus.
The customer support is not rude, it is hostile. It takes over an hour for even online support. Many times they refuse to help.
The 99% uptime is a joke. Last month they migrated to Texas and brought down my domain, without even a notice of the migration.
Avoid these con artists. Worst hosting experience ever!
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