AskNicely is a survey software that enables users to collect and analyze customer feedback and Net Promoter Score (NPS). Its features include real-time NPS dashboard, survey branching logic, regular sampling, text analytics, automated response, and more. In this article, we cover AskNicely reviews and pricing. Ready to get started? Request a demo.
AskNicely pricing is not readily available on its website. Pricing for similar providers have monthly fees of around $40 to $300 for basic functionalities; while the more extensive apps can cost up to $800/month. Factors that affect pricing include access to advanced features such as text analysis, real-time analytics, instant notifications, and more.
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Summary of Positive AskNicely Reviews
Users who gave AskNicely a positive review said that it has a clean and straightforward interface for displaying and analyzing customer feedback. They added that it enables them to determine customer satisfaction and complaints throughout specific parts of the customer journey. Some also mentioned that they were easily able to incorporate it to their businesses.
“An easy way to present a metric that is sometimes confusing and that requires a bit of analysis. I particularly love the Customer Feedback tab where you can see all the comments the customers left when giving a score to your product. It adds so much to the number. It is also easy to set up.”
— Edolie Mouillet
Summary of Negative AskNicely Reviews
As of the date this article was written (June 26, 2019), there are very few up-to-date negative AskNicely reviews available online. However, some users wished for additional features such as the ability to customize time periods for score trends, embed surveys to their own emails, and export feedback into CSV files.
Check out the list below of some of AskNicely’s features:
- Real-time NPS Dashboard
- Survey branching logic
- Triggered delivery
- Regular sampling
- Text analytics
- Lifetime data archive
- Automated response
- And more
Can AskNicely accommodate more than one question in a survey?
No. AskNicely focuses on NPS, which only accommodates one question per survey. Alternatively, this framework follows up the question with a request for comment. This gives customers the opportunity to directly input their feedback.
Can AskNicely surveys be embedded into the users’ websites?
Yes. AskNicely users have the option to set up NPS surveys in their own apps or websites. However, response rates for cases like these are not as high as email surveys. Users may also customize the timing in delivering in-app surveys.
Here is a list of some of AskNicely’s popular integrations: