AskNicely is an online survey software that collects and analyzes both customer feedback and Net Promoter Score (NPS) — a kind of customer experience metric. Its features include one-click integration, fast survey, live reports, and more. We compiled AskNicely user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of AskNicely User Reviews
What AskNicely Does Well
Users who gave AskNicely a positive review said that the dashboard interface is user-friendly. They mentioned that customer responses are easy to track using the system. Some of them also commended the customer support team for being reliable and responsive.
What AskNicely Does Not Do Well
There weren’t a lot of negative reviews about AskNicely. However, some of the users said that the pricing is quite expensive and that the analytical capabilities should be improved to include more insightful data.
Most Helpful Positive User Review
A user who left a positive review of AskNicely on Capterra said that tracking feedback through the system is efficient as customers can respond directly from their emails. He also mentioned that the software is highly functional as he can specify the necessary contact information that they need to get from their respondents.
Most Helpful Negative User Review
A user who left a negative review of AskNicely on G2 Crowd said that he wanted to see additional features incorporated into the system, such as a more comprehensive contact filtering option. He also complained about the system’s lack of actionable insights from collected data, which prevents him from coming up with better customer engagement strategies.
AskNicely has two subscription plans: Professional ($375/month) and Custom (customized pricing). The main differences between the plans include the number of user licenses and surveys, as well as access to premium features, such as advanced security and compliance, multi-site consolidation, regional data hosting, Single Sign-On (SSO), pay by invoice, and more.
*Annual subscriptions are paid in full at the start of the billing cycle.
Check out the list below of some of AskNicely’s features:
- Real-time NPS TV Dashboard (real-time insights to drive retention, upgrades, reviews, and referrals)
- Feedback Collection
- Fast Survey
- Survey Branching Logic
- One-Click Integration
- Triggered Delivery
- Regular Sampling
- Live Reports
- Text Analytics
- Lifetime Data Archive
- Automated Responses
- Real-Time Leaderboards
Helpful Survey Software Resources
360 Degree Feedback: How It Works & Should You Do It? — In this article, we discussed how to conduct 360-degree reviews, when to do them, and additional tools that can help. We also got a few testimonials from people who both love and hate 360 reviews.
4 Business Technology Trends — We have outlined the top business technology trends to support your expansion plans this year. Read this article where we discussed strategies on how to streamline your processes to see heightened customer engagement.
How to Promote your Business: Top 25 Tips from the Pros — Promoting your business means knowing how to get the word out. In this article, we included top 25 tips on how to promote your business that will also fit the budget.
Does AskNicely offer a free trial?
No, but instead of a free trial, users can book a demo or join a live session to know more information about the product.
Can AskNicely users customize their survey forms?
Yes, and surveys using AskNicely are fully customizable. Users can easily create surveys with their own wording, logos, and colors. They can also integrate their CRM software to trigger feedback requests after specific events or timeframes.
Does AskNicely promote data privacy?
Yes. AskNicely only uses whatever customer information has been provided. They utilize it for the purpose of obtaining a Net Promoter Score (NPS) and other customer feedback about the business.
AskNicely Overview Video
This video provides an overview of how AskNicely helps users grow their businesses through the collection of customer feedback.
When choosing a survey software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of AskNicely’s popular integrations: