AskNicely is an online survey software that collects and analyzes both customer feedback and Net Promoter Score (NPS) — a kind of customer experience metric. Its features include one-click integration, fast survey, live reports, and more. We compiled AskNicely user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of AskNicely User Reviews
What AskNicely Does Well
Users who gave AskNicely a positive review said that the dashboard interface is user-friendly. They mentioned that customer responses are easy to track using the system. Some of them also commended the customer support team for being reliable and responsive.
What AskNicely Does Not Do Well
There weren’t a lot of negative reviews about AskNicely. However, some of the users said that the pricing is quite expensive and that the analytical capabilities should be improved to include more insightful data.
Most Helpful Positive User Review
A user who left a positive review of AskNicely on Capterra said that tracking feedback through the system is efficient as customers can respond directly from their emails. He also mentioned that the software is highly functional as he can specify the necessary contact information that they need to get from their respondents.
Most Helpful Negative User Review
A user who left a negative review of AskNicely on G2 Crowd said that he wanted to see additional features incorporated into the system, such as a more comprehensive contact filtering option. He also complained about the system’s lack of actionable insights from collected data, which prevents him from coming up with better customer engagement strategies.
AskNicely Pricing
AskNicely has two subscription plans: Professional ($375/month) and Custom (customized pricing). The main differences between the plans include the number of user licenses and surveys, as well as access to premium features, such as advanced security and compliance, multi-site consolidation, regional data hosting, Single Sign-On (SSO), pay by invoice, and more.
($/Month) | ($/year) | |
|---|---|---|
| Professional | ||
| Custom |
*Annual subscriptions are paid in full at the start of the billing cycle.
AskNicely Features
Check out the list below of some of AskNicely’s features:
- Real-time NPS TV Dashboard (real-time insights to drive retention, upgrades, reviews, and referrals)
- Feedback Collection
- Fast Survey
- Survey Branching Logic
- One-Click Integration
- Triggered Delivery
- Regular Sampling
- Live Reports
- Text Analytics
- Lifetime Data Archive
- Automated Responses
- Real-Time Leaderboards
Helpful Survey Software Resources
360 Degree Feedback: How It Works & Should You Do It? — In this article, we discussed how to conduct 360-degree reviews, when to do them, and additional tools that can help. We also got a few testimonials from people who both love and hate 360 reviews.
4 Business Technology Trends — We have outlined the top business technology trends to support your expansion plans this year. Read this article where we discussed strategies on how to streamline your processes to see heightened customer engagement.
How to Promote your Business: Top 25 Tips from the Pros — Promoting your business means knowing how to get the word out. In this article, we included top 25 tips on how to promote your business that will also fit the budget.
AskNicely FAQ
Does AskNicely offer a free trial?
No, but instead of a free trial, users can book a demo or join a live session to know more information about the product.
Can AskNicely users customize their survey forms?
Yes, and surveys using AskNicely are fully customizable. Users can easily create surveys with their own wording, logos, and colors. They can also integrate their CRM software to trigger feedback requests after specific events or timeframes.
Does AskNicely promote data privacy?
Yes. AskNicely only uses whatever customer information has been provided. They utilize it for the purpose of obtaining a Net Promoter Score (NPS) and other customer feedback about the business.
AskNicely Overview Video
This video provides an overview of how AskNicely helps users grow their businesses through the collection of customer feedback.
Popular Integrations
When choosing a survey software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of AskNicely’s popular integrations:
Top AskNicely Alternatives
Still not sure if AskNicely is the right fit for you? Read our reviews of all top survey software providers or check out one of these three AskNicely competitors.
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Saad Farooq
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Help us engage with different segment of customers through out the course of customer journey and find out their satisfaction level.
Between 1 to 6 the spectrum of detractors is very far spread and NPS might not be able to pin point the issues, but rather gives you a overview of everything that could be wrong with your service/product.
I guess the fact that this is one of the best ways to measure your customer satisfaction and effort score – Had I known it earlier, we would have adopted and started using this earlier.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Élodie Mouillet
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
An easy way to present a metric sometimes confusing and that requires a bit of an analysis.
I particularly love the Customer Feedback tab where you can see all the comments the customers left when giving a score to your product. It adds so much to the number.
It is also easy to set up.
The time frame in which the data is displayed on your dashboard is not flexible. Even if you choose to see the “Last week” score, you cannot breakdown your trend for each previous week and then compare weeks together. You can only see the trend on a monthly basis.
Nothing. I find it satisfying for the basic needs we have.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Brent Pearson
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
We love the product. We have been using Asknicely to measure NPS for over a year now. It was simple to set up, it works well, and it serves as an early warning indicator whenever we have a customer that is not totally ecstatic in our product/service.
Can’t think of too much. They have been very responsive.
There were no surprises or gotchas. What you see is what you get.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Joseph Huisman
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Provides a simple to use and integrate solution for tracking NPS.
Some of the functionality is limited and does not allow me to do everything that I want. For example, the integration does not allow for control over when the surveys get sent out.
Nothing. It serves our purpose fine and I don’t think I would have found anything better for the price point.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.