Aspect Unified IP Contact Center is a call tracking platform that enables users to manage their lead and customer interactions through email, voice, chat, IM, SMS, and social channels. It also has multi-session contact handling features. In this article, we cover user reviews. Ready to try Aspect Unified IP Contact Center? Contact their support team for more information.
What Aspect Unified IP Contact Center Does Well
Users who gave Aspect Unified IP Contact Center a positive review appreciate that the software has an easy-to-use and reliable interface, as well as seamless integrations with other applications. Others like the software’s intuitive and robust features that address their business needs.
One user who gave Aspect Unified IP Contact Center a positive review on Capterra commended the software’s ease of use, which enables individuals with minimal Aspect background to operate its basic system functions even without ample training. He also added that they find the software powerful and adaptive to their specific needs.
What Aspect Unified IP Contact Center Does Not Do Well
As of the date this article was written (11/06/18), there are no up-to-date negative reviews of Aspect Unified IP Contact Center available online. If you are a past or current Aspect Unified IP Contact Center customer, leave a review to help other business owners who are deciding whether or not to use the software.
Aspect Unified IP Contact Center Pricing
Aspect Unified IP Contact Center pricing is not readily available on its website. Prices for similar providers have monthly fees that cost around $11 to $24 per month. Most similar software have custom pricing options that depend on the capabilities and the level of support included in their subscriptions.
Ready to try out Aspect Unified IP Contact Center? Contact their support team for more information.
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Aspect Unified IP Contact Center Features
Check out the list below of some of Aspect Unified IP Contact Center’s features:
- Outbound Dialer
- Advanced List and Campaign Optimization Compliance
- Omni-Channel Interaction Management
- Automatic Call Distribution (ACD)
- Inbound Contact Routing
- Skills-Based Routing
- Contextual Enterprise Routing
- Inbound Contact Recording
- Dynamic Call Prioritization
- Campaign Management
- List and Campaign Optimization
- Universal Queue System
- Multi-Site Distribution
- Multi-Channel Communication
- Multiple Dialing Modes
Aspect Unified IP Contact Center FAQ
How can users integrate their CRM with Aspect Unified IP Contact Center?
Can users match their callers to their agents?
Here is a list of some of Aspect Unified IP Contact Center’s popular integrations: