Atera is an integrated remote desktop monitoring and management (RMM) software. Its features include automatic monitoring, patch management, network inventory, email authentication, and more. In this article, we cover Atera reviews and pricing. Ready to get started? Get a free trial.
Atera pricing is based on three plans: Pro ($89 per technician, per month), Growth ($129 per technician, per month), and Power ($169 per technician, per month). The main difference between the plans is access to premium features such as the mobile app, direct QuickBooks integration, and a Geo-redundant database.
*Annual plans are paid in full at the start of the billing cycle.
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Summary of Positive Atera Reviews
Users who gave Atera a positive review like that the software is priced per technician as opposed to per agent, saving money for a lot of starting managed service providers (MSP). Some users also commended its responsive customer support and specific features, such as professional services automation (PSA), unlimited endpoints, and constant feature upgrades.
A user who left a positive review of Atera on Capterra said that it was easy to get started with the software. He also mentioned how outstanding Atera’s customer support is. In addition, he said that there are still some feature limitations within Atera, but he appreciates that the software is constantly evolving and improving.
Summary of Negative Atera Reviews
Users who gave Atera a negative review wished that it integrated with more third-party software. Some users also had issues with the reporting function not working properly, as well as the system lagging which happens most of the time.
A user who left a negative review of Atera on G2 said that some of the modules feel like they need a little more work, citing the inventory report as an example. He said he cannot pull up the software listed on systems and that he can only search if a particular piece of software is installed, which he finds very limiting.
Check out the list below of some of Atera’s features:
- System white labeling
- Automatic monitoring
- Patch management
- Unattended remote access
- Direct QuickBooks integration
- Custom scripting
- And more
Can new users migrate old data to Atera?
Yes. Atera will request the user to send over all of their old files. Then, Atera’s team will upload all existing files into the system.
How does Atera keep user data secure?
All data on Atera’s servers are encrypted. Users can also build specific IP-based access lists to define who can gain access to the system. There is also a token-based solution that sends a unique, time-sensitive password for every login attempt.