AthenaHealth is a provider of web-based electronic medical records (EMR) system — called athenaClinicals — for physicians, hospitals, and medical communities. It features appointment management, charting, e-prescribing, E/M coding, a patient portal, and more. It also offers solutions for revenue cycle management and medical billing, patient engagement, population health management, and other point-of-care mobile apps.
We compiled user reviews from around the web and determined that AthenaHealth has a mix of positive and negative ratings. We also cover the pricing options for small business owners.
AthenaHealth Customer Reviews
Ease of Use: Average
Customer Service: Average
Summary of User Reviews
What AthenaHealth does well:
Users who recommended AthenaHealth like that the system is accessible from anywhere. Customers also like that it offers a lot of functions and can be integrated with other systems.
What AthenaHealth does not do well:
Users who gave AthenaHealth negative feedback said that it is not as intuitive as other similar software. Customers also reported that customer service is not always helpful. Some customers complained that the software is quite expensive or that they don’t understand the pricing structure.
Most Helpful Positive User Review
A user who gave AthenaHealth a positive review on Capterra said that he loves that he can easily access information whenever and wherever he needs to. He also likes the billing and communication integration.
Most Helpful Negative User Review
A user who gave AthenaHealth a negative review said that the software can be confusing and time consuming to use. He reported that customer support can be slow to answer questions. He also mentioned that he finds it hard to understand the cost estimate.
AthenaHealth doesn’t publish rates on their website, but according to a third party website, their pricing starts at $140 per month per user. The system features tools for scheduling, patient management, medical billing, claim management, and reporting and analytics. Its EMR system also includes back-office services such as answering after-hours calls, tracking claims and managing paperwork, and more.
AthenaHealth has a total of five solutions – Athenaclinicals (for electronic medical record clinical charting), AthenaCollector (for practice management requirements of users), AthenaCommunicator (communication platform for doctors and patients), AthenaCoordinator (for transmission and information sharing), and AthenaClarity (data analytics module).