AthenaHealth is a cloud-based Electronic Medical Records (EMR) system provider. Its features include appointment management, e-prescribing, patient management, medical billing, and other point-of-care mobile solutions. In this article, we covered user reviews. Ready to try AthenaHealth? Request for a demo.
What AthenaHealth Does Well
Users who gave AthenaHealth a positive review cited the convenience of being able to access the system from anywhere. They commended the robust centralized system that enables them to monitor the whole medical process — from charting and billing to payment — in real-time. Good customer support was also cited.
“The Implementation Team works well with you to ease the transition for a “Go Live” date. All of the specific forms that you use can be loaded into the EMR to be able to print when you need them from any person’s chart. There’s also transparency throughout the whole process: from the intake, charting, billing, and payment. I also like the ability to log in from any location using a secure internet connection.”
— Diane Kindinger
What AthenaHealth Does Not Do Well
Users who gave AthenaHealth a critical review said that the system updates are confusing and tend to disrupt their operational workflow. They also mentioned that some functionalities are quite challenging to learn and understand especially for beginners.
“Some functionalities are too complicated to use and very difficult to understand. It would be good if there were prompts on our screen when updates have changed our flow. We are expected to keep ourselves regularly updated with the changes. Some changes we are unable to understand until a problem occurs and we need customer service to help us.”
— Nayyara Dawood
AthenaHealth doesn’t publish rates on their website, but according to a third party website, their pricing starts at $140 per month per user. The system features tools for scheduling, patient management, medical billing, claim management, and reporting and analytics. Pricing is based on a percentage of collections. You need to schedule a demo to get a customized quote.
Ready to try AthenaHealth? Request for a demo.
Check out the list below of some of AthenaHealth’s features:
- Electronic Health Records
- Medical Billing
- Patient Engagement
- Population Health
- Care Coordination
- Claims Management
- Appointment Scheduling
Does my practice or medical group need special software to use AthenaHealth services?
What specialties does AthenaHealth cater to?
Information on specific third-party integrations is not readily available on the company’s website. However, AthenaHealth provides API access to enable developers to customize unique solutions and workflows based on their company’s specifications. Users may contact AthenaHealth’s support team for technical information on integrations that the system supports.