Social customer relationship management (CRM) platforms combine traditional CRM software with social media management features, allowing businesses to better engage with prospects and customers online. We compared nearly 20 CRM options based on cost, ease of use and social features to find the top six social media CRM platforms, including the best overall. Top 6…
About the Author
Chris Hawkins
Chris is a writer and business professional with 25 years of experience in a variety of roles. He has written, managed, sold, or marketed for retail, financial services, IT, publishing, and e-commerce companies. Most recently he worked at a marketing agency where he developed and sold digital marketing strategies to businesses large and small. He likes books, bikes, brews, birds, and travel. He and his wife live in an old mining town north of Denver where coyote howls and the hoots of owls still permeate the night air.
9 Ways Live Chat Can Help You Achieve First Contact Resolution
First contact resolution is a metric used by companies to measure the percentage of customer inquiries that are resolved by a service team on the first interaction, representing overall customer satisfaction. Live chat apps are sometimes used as the first point of contact to quickly solve customer inquiries on the first interaction in an efficient…
How to Add Chat to a Website in 5 Steps
Chat software is a great way for companies to interact with customers and prospects online. While it seems difficult, adding chat to a website can take as little as five minutes. Install a small piece of code on your site and you should be able to customize how your chat looks, displays, and interacts with…
6 Best Chatbots to Improve Customer Service 2018
Chatbots use artificial intelligence software to automate conversations with website visitors answering questions and allowing service agents to spend more time resolving more complicated issues. We compared more than 20 options narrowing down our list to six based on customer satisfaction, ease of use and features to find the best tools for businesses with different…
6 Best Live Chat Software for Small Business for 2018
Live chat software and live chat apps lets service and sales teams engage with website visitors and customers in real-time. We compared over a dozen chat options based on cost, ease of use, and features to find the six best software options, as well as the best overall, which we’ve identified in the table below….
6 Best Free Live Chat Software for 2018
Live chat software allows businesses to talk efficiently and directly with online customers and target sales prospects while they’re visiting the company website. We compared more than 20 options and narrowed our list down based on customer satisfaction, ease of use and features to find the top six and the best overall free live chat…
