Google Voice and magicJack provide basic business calling, texting, and call management features at a budget-friendly price, but Google Voice has the lower entry-point price. It also offers video conferencing and messaging capabilities, more extensive integrations compared to magicJack, and international calling. As a result, while magicJack is the easier of the two to use,…
About the Author
Grasshopper vs Google Voice: Which Is Better for Small Business in 2021?
When comparing Grasshopper vs Google Voice, both deliver reliable calling, but Grasshopper has more advanced features like simultaneous call handling, custom greetings, and Instant Response, which sends messages to callers you can’t immediately answer. However, Google Voice is less expensive and still serves businesses with lower call volumes with features like call forwarding and voicemail…
5 Best Free Business Phone Number Apps for 2021
The best free business phone number apps support unlimited calling and texting on a mobile device when using Wi-Fi and provide local and international numbers. Many also offer toll-free numbers and schedule-based call forwarding. While the services come with a free phone number, in some cases, you may have to pay additional per-minute or per-text…
What Is Call Handling? The Feature Guide for Small Businesses
Every time the phone rings at your business, your phone system and employee call handling rules trigger activity, from routing callers to the right team member to escalating issues or logging call details. Call handling refers to the management of incoming and outbound phone calls. Your business can configure call handling rules to improve customer…
magicJack vs Ooma: Which Is Better for Your Small Business?
magicJack for Business and Ooma Office are two of the leading voice-over-internet-protocol (VoIP) solutions for small teams and solopreneurs. Both are budget-friendly with flexible device options to let you communicate from your mobile phone, desktop, or desk phone. However, when you compare magicJack vs Ooma, magicJack is the cheaper option, while Ooma provides more functionality…
RingCentral vs 8×8: Which Is Best for Your Small Business in 2021
RingCentral vs 8×8 compares two of the world’s leading communications platforms. Each caters to different types of businesses, so which is better for your small business depends on a range of factors. If budget, ease of use, or international calling is your most important consideration, choose 8×8. If you want robust functionality and integrations that…
How to Get a Free Phone Number for Your Business
Small business owners on a tight budget have plenty of essential expenses, but a business phone number doesn’t have to be one of them. Several apps and voice-over-internet-protocol (VoIP) services provide free virtual business phone numbers that forward business calls to specified devices. This then allows you to connect to customers using a local area…
How to Use RingCentral With Microsoft 365
Connect RingCentral to Microsoft 365 (formerly RingCentral to Office 365) to increase productivity and collaboration at your company. Installing the RingCentral for Microsoft 365 app enables teams to make appointments and see customer details in the same browser window. Use the steps below to set up your integration and learn how to use RingCentral with…
How to Use RingCentral With Zendesk
For an integrated business phone and help desk solution, connect RingCentral with Zendesk. The RingCentral Zendesk integration is simple, requiring only three steps. Once connected, your agents can deliver memorable customer experiences while improving productivity. Take the following actions to integrate both services and install the app, and then discover how to benefit from using…
6 Best VoIP Apps for Android Business Users in 2021
There are a number of calling apps in the Google Play store for casual users, but the best Android VoIP apps for professional use do more than allow you to separate your business and personal numbers on Galaxy, Pixel, and other devices. They can also provide businesses with mobile team messaging, custom vanity numbers, and…
6 Best GoToMeeting Alternatives for 2021
As part of LogMeIn’s suite of voice-over-internet-protocol (VoIP) and unified communications as a service (UCaaS) solutions, GoToMeeting has a lot going for it. Not only does it work well for businesses on a budget, but it also has HD video and a good level of security. However, there are other options with higher-quality audio and…
Call Parking: A Feature Guide for Small Business
Call parking is a business phone system feature that enables you to put an active call on hold in a virtualized space like the cloud or on an internally hosted server. Then, you can either reconnect to the call using a different device, transfer the call to another agent, or collect more information before assisting…