Unified communications as a service (UCaaS) providers have revolutionized the business communications landscape. As with any other voice-over-internet-protocol (VoIP) technology, UCaaS sends information over the internet as data packets. However, this also makes it vulnerable to unscrupulous individuals and can put your communications at risk. We’ll explain the different ways to protect data through encryption…
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RingCentral vs Aircall: Which Is Better for Small Businesses?
RingCentral and Aircall are both voice-over-internet-protocol (VoIP) business phone systems for unlimited calling and texting in the U.S. and Canada. Aircall offers more telesales-centric features like click-to-call, advanced call monitoring, and a built-in power dialer. RingCentral is a more comprehensive (though complex) unified communications platform for the whole office with tons of integrations, video conferencing,…
How to Fix Packet Loss & Simple Ways to Improve Call Quality
Many businesses are shifting their communications to voice-over-internet-protocol (VoIP) services. This internet-powered calling technology delivers high-definition sound while also making calls cheaper. Unfortunately, the quality of your calls can degrade due to a data transmission problem known as packet loss. But there are steps you can take to fix it. Learn what causes it and…
Pay-as-You-Go vs Prepaid VoIP: Which To Choose in 2022
While comparing pay-as-you-go vs. prepaid options for voice-over-internet-protocol (VoIP) business calling, it’s important to note that billing method differs but in some cases the features stay the same. Pay-as-you-go VoIP providers charge per-minute or text (metered), whereas prepaid VoIP generally includes unlimited calling and texting (unmetered). Which is better for your company depends on your…
8×8 Video Conferencing for Groups: A UCaaS Feature Spotlight
8×8 video conferencing allows users to host virtual meetings on any device for up to 500 attendees. It helps businesses connect with their customers and enhance team collaboration. You can enjoy this feature by subscribing to any 8×8 plan, starting at $12 per user, per month. What is 8×8 Video Conferencing? Video conferencing, in general,…
UCaaS vs CCaaS: What the Difference Is & When To Use Them
Contact center as a service (CCaaS) and unified communications as a service (UCaaS) are both cloud-based platforms with voice, video, and messaging capabilities. The main difference between UCaaS and CCaaS is who they serve. UCaaS integrates all business communications, allowing teams to work and collaborate seamlessly and remotely. In comparison, CCaaS provides an all-in-one communications…
Google Meet vs Microsoft Teams: Which Is Best for Small Businesses in 2022
When comparing Google Meet vs Microsoft Teams, it’s important to know that Google Meet is just for video conferencing, whereas Microsoft Teams is an all-in-one collaboration app with video meetings as a feature. Which is best for your business depends on whether you want an app that offers extensive integrations and robust collaboration tools, or…
Why Designing Your IVR Menus Matters & Best Practices
For many businesses, one of the first points of customer contact is the phone system’s interactive voice response (IVR) menu. IVR systems offer a quick and easy resolution for self-service issues like bill pay and make it less likely for calls to be misrouted. However, overcomplicated or inefficient IVR menus detract from the customer experience….
How to Record Online Meetings & Share Them With Colleagues
Since the onset of the 2020 pandemic, online meetings for everything from daily team huddles to company meetings and customer presentations have experienced a massive uptick. The last thing you want is for the information shared in your business’ online meetings to be lost or inaccessible by other members of your team. Find out how…
What Is At-rest & In-transit Encryption?
Data encryption scrambles text into unreadable characters neither humans nor bots can decipher. This prevents bad actors from stealing information without a decryption key. There are two types of data encryption: at-rest and in-transit, which is also known as data in motion. Each type requires specific encryption techniques for optimized protection, which we break down…
5 Best Business Cell Phone Plans for 2022
The best business cell phone plans empower employees with on-the-go communications and call management features. From traditional wireless carriers to voice-over-internet-protocol (VoIP) and virtual calling systems, you have more choices than ever. Here are the six best business cell phone plans with advanced call management, mobile communications, robust security, and unique features that set each…
6 Best VoIP Apps for iOS, Android & Softphones in 2022
Business communication is increasingly done via software―but which apps are best? The best voice-over-internet-protocol (VoIP) apps not only allow you to make calls and send texts, but also support features like video conferencing, presence-supported team messaging, and extensive integrations. All this without the need for bulky desk phones, and most can be used on mobile…