Grasshopper is a virtual phone number provider that requires an existing connected smartphone or computer to use the system. The great thing about this phone service is that it’s simple to set up and use. To start using the service, you need to choose a plan and a phone number, download the app, select a…
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What Is Voice-over-Internet-Protocol?
Voice-over-Internet-Protocol (VoIP) systems, also known as IP telephony, are a type of business phone system that transmits calls as data over the internet rather than conventional copper wires. As a result, they are more versatile and easier to implement than public switched telephone network (PSTN) technology, which is more commonly called a traditional landline. VoIP…
The 5 Best VoIP Apps for iPhone in 2021
A great VoIP app for iPhone allows you to make VoIP calls from the same device that you would normally use to make personal calls. These apps eliminate the need for work phones and can also allow you to use local or national numbers (1-800, 1-888, and so on) for your business. Most VoIP phone…
The 6 Best Softphone Apps for 2021
Softphone apps work on any internet-connected device, allowing users to make and receive calls on computers and tablets as well as on mobile phones. While there are standalone apps and many provider plans come with a desktop user interface, the best VoIP softphone apps also can provide more than a central location to manage calls…
Talkroute Review: Is It Right for Your Business?
Talkroute is a virtual phone system that enables users to make and receive business phone calls through mobile devices, laptops, and desktops. The service allows you to purchase a dedicated business phone number and offers call management features like call forwarding and routing. It is built for small business owners who want to separate their…
VoIP vs Landline: Which Is Better for Your Small Business?
When choosing your small business phone system, which option should you select: a conventional landline or voice-over-internet-protocol (VoIP) service? Since VoIP offers more advanced call management features, the VoIP vs landline debate seems like it has a clear winner. However, there are some instances where a business landline system may work better. Find out which…
6 Best Call Center Phones in 2021
Call center phones are at the heart of any customer support or contact center team. These integral pieces of hardware must provide crystal-clear audio and video, and they need to be compatible with voice-over-internet-protocol (VoIP) service providers. You’ll also want to find a call center phone that’s easy to use and affordable, on top of…
The 9 Best Call Center Phone Systems Features to Use Today
Today’s leading call center phone systems leverage voice-over-internet-protocol (VoIP) technology and cloud-based infrastructure to better manage inbound and outbound call traffic. These progressive systems give businesses access to advanced call center features like automatic call distribution (ACD), interactive voice response (IVR), CRM integrations, and live call monitoring. When evaluating the right call center phone system…
Top 9 Call Center Metrics & KPIs to Improve Agent Productivity
Call center metrics are data points your provider collects to help you understand your business’ call center performance. These metrics could be around customer satisfaction, agent turnover, and call abandonment. Whether your call center is primarily customer service or sales operations, its effectiveness can ultimately be measured by looking at a few critical call center…
Call Transfer: What It Is & How to Do It
A call transfer is a process where you allocate an inbound call to another phone on your business’ system. For example, if a person makes a call to your office and the receptionist receives them, he or she will send the caller to the appropriate department to help resolve their issue. In most cases, this…