Preparing a sales contract is one of the most important steps in the sales process. It involves making sure that you clearly define the customer needs, agree on a solution, establish terms, and address any outstanding issues. Doing this effectively makes all the difference in closing the deal and building a successful customer relationship. 1….
What is Market Share & How to Calculate It
Market share is a measurement of the percentage of an overall customer base an individual business has captured. Calculating market share for your company involves dividing the total sales for your company during a given period by the total amount of sales for a market—usually expressed in dollars—telling you how much you control. One of…
7 Free Estimate Templates to Help You Win More Deals
An estimate template is a reusable form that can be sent to customers to provide a breakdown of the costs associated with a project or product purchase. Estimates should include both the materials and labor involved, and these templates are designed to be easy to use for a variety of businesses. is a customer relationship…
B2B Sales: The Ultimate Guide to Business-to-Business Selling
Business-to-business (B2B) sales is the process of selling to another business instead of to consumers. In general, it includes a more involved relational and consultative sales process, along with a longer sales cycle, as opposed to the transactional sales process that is more common with business-to-consumer (B2C) sales. How Business-to-Business Sales Works B2B sales works…
128 Helpful Customer Service Quotes From the Pros
Every good company wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. Sometimes, it can help to get inspiration from what others have found to be true. We’ve asked customer service experts to share with us quotes that their team lives by. The list…
Sales Commission Structure: The Ultimate Guide
A sales commission structure is the system you set up and use to pay your salespeople a percentage of each sale they make. Since commissions are a common form of compensation for sales reps, it’s important to understand the why and how behind creating a commission structure that works for your business. A customer relationship…
How to Create a Customer Persona in 6 Steps (+ Free Template)
A customer persona is a fictionalized representation of a specific type of customer you are trying to reach and is used by businesses to guide marketing decisions and sales activities. Creating a customer persona involves researching and defining your ideal customer types, and then crafting a fictional persona based on your target marketing audience. One…
Cold Calling Scripts and How to Write Them (+Free Templates)
Writing a cold calling script involves understanding your purpose for calling, crafting a compelling introduction, and making a personal connection. These scripts help salespeople better connect with customers by letting them focus on the conversation. We’ve included a series of free templates, and will cover how to create your own for a variety of situations….
6 Best Online Business Card Providers
Providers of the best business cards online make it easy for you to create and print your own business cards, either using your own design or with predesigned templates. We looked at a variety of online providers and narrowed it down to these six best options in terms of price, available designs, and turnaround time….
5 Ways to Check Email Address Owners
Most salespeople will eventually receive a business email from someone they don’t know. When that happens, tracing an email, also known as reverse email lookup, can provide additional context. Fortunately, there are several tricks and tools you can use to check an email address’ owner, and we’ve evaluated the best five overall. 5 Ways to…
11 Best Workflow Automation Software
Workflow automation software allows you to create processes to handle repetitive tasks. For example, the software can send a response every time someone fills out a web form or copy and paste information from one system to another. We’ve identified the best workflow automation tools to help free teams to focus on the things that…