Customer relationship management (CRM) call center software not only offer tools for contact and lead management, but also has telephonic features that allow you to manage and track calls as well as generate call-centric analytics reports. The best CRM call center software providers offer these features at an affordable price point. Here, we compared dozens…
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7 Key Benefits of Customer Service Software
Using customer service software improves the quality of support your customers receive—increasing their lifetime value to your business. This type of software centralizes customer data, communication, and agent performance reports. It also increases agent productivity through service automation and provides customers 24/7 access to self-help resources. In this article, we explore the top benefits of…
The 6 Best CRMs for Mac Users in 2022
Customer relationship management (CRM) software for macOS and iOS operating systems is a must for sales teams using Apple devices. The best CRMs for Mac streamline sales and project management, work with apps like Safari, Apple Mail, Contacts, and Calendar, and offer tools to manage leads and foster customer relationships across multiple Apple device types….
9 Ways to Foster Sales & Marketing Alignment & Why It Matters
Achieving sales and marketing alignment through a proper organizational structure, shared goals and strategies, and unified, streamlined processes significantly improves sales, customer retention, and growth. In this article, we explore the best ways for businesses of all sizes to improve collaboration and strategic management between the two functions to foster this alignment and its benefits….
Zendesk Sell Review: Is It Right for Your Business?
Zendesk Sell is popular customer relationship management (CRM) software that enables businesses to organize, manage, and optimize sales processes. It lets users easily track leads and sales tasks while also allowing them to communicate with their contacts through email, phone, or text. This CRM software works best for teams that use direct sales tactics in…
Nimble Review: Is It Right for Your Business?
Nimble is a simple CRM system that offers excellent social media integration tools and essential CRM features, such as lead and deal management, sales pipelines, and reporting. It also provides users with other functionalities like task management, email marketing, and third-party integrations. It is best for small businesses that want an intuitive and unified system…
LionDesk Review: Is It Right for Your Business?
LionDesk is customer relationship management (CRM) software designed for real estate agents, mortgage brokers, insurance agents, and property management services. LionDesk pricing starts as low as $21 per user, per month and includes features like built-in communication channels, lead generation, marketing automation, and transaction management tools. Reviews show it’s easy to use and users love…
Best Lead Generation Companies for 2022
Lead generation companies create sales opportunities through initial outreach activities for qualifying business leads and setting appointments. The best lead generation companies offer a range of services, provide detailed lead intel and data enrichment, and set appointments based on your sales goals. We examined dozens of companies and came up with the top six so…
The Ultimate Guide to Sales Forecasting (+ Free Templates)
Sales forecasting provides an estimate of the revenue and number of customers your business expects to generate during a specific time period. These estimates enable you to better plan for budgetary needs and business growth, and there is more than one way to produce them. In this article, we explore the purpose, benefits, methods, and…
8 Best CRM & Customer Service Software Integrations for 2022
Integrating customer relationship management (CRM) with customer service (CS) software lets users sync information between the two tools and communicate with leads and customers from a centralized platform. The best integrations allow users to reach customers via live chat and chatbots, email, in-app phone, and social media. Find out which CRM and CS integrations would…
The 5 Best CRMs That Integrate With Slack for 2022
Integrating Slack with customer relationship management (CRM) software improves collaboration and productivity, giving teams access to customer data and delivering sales notifications without switching between tools. The best CRMs for Slack give your team real-time sales updates, offer task management tools and workflow automations, and unify communication channels across your organization while collaborating on Slack….
9 CRM Benefits Every Small Business Needs to Know
The general benefits of using a customer relationship management (CRM) system include a simplified sales process, improved team productivity, and increased sales. CRM benefits are seen through a combination of CRM features, human efforts, and a positive customer response. This article breaks down the specific benefits of CRMs for sales, marketing, and customer support teams…