Lisa McGreevy

Voice-over-internet-protocol (VoIP) providers Phone.com and Grasshopper both offer business phone features like unlimited calling at an affordable price. Phone.com is a traditional VoIP phone system offering customizable vanity phone numbers like 1-800-FLOWERS while Grasshopper is a virtual phone service giving solopreneurs a business line on an existing personal landline or mobile phone. When to Use…

Voice-over-internet-protocol (VoIP) phone services are internet-based alternatives to traditional landline phones with features like auto attendant, voicemail, and customer relationship management integrations. We looked at a variety of VoIP providers and compared them on price, features, ease of use, and more to determine the top six, including the overall best VoIP for small business. Top…

Call center phone systems help call and contact centers answer, route, and manage phone calls. Features include unlimited domestic calling and interactive voice response systems. We looked at a variety of call center phone systems and compared them by price, features, and ease of use to determine the top six, including a best overall. Top…

An auto attendant phone system greets and routes inbound calls to prespecified extensions, phones, or voicemail boxes automatically. Multilevel auto attendants also route calls to multiple locations or external phone numbers, so mobile or personal phones function the same as a business phone. The best auto attendants are usually found in voice-over-internet-protocol (VoIP) phone systems….

Predictive dialer software automatically dials phone numbers, listens for busy signals, voicemail, and out-of-service numbers then transfers live calls to agents. It also uses algorithms to efficiently manage calls. We looked at a variety of solutions and compared them by price, features, and ease of use to determine the top six, including a best overall….

A fax cover sheet is placed at the front of a fax and contains information like the date and the sender and recipient’s name. While cover sheets aren’t required, they’re a good idea to make sure faxes aren’t misdirected. To help, we’ve created free templates to download and customize along with tips for business faxing….

Auto dialer apps automatically dial phone number lists on mobile phones so sales agents, Realtors, and field consultants can quickly make cell calls without entering phone numbers manually. We looked at a variety of autodialer apps and compared them by price, features, and ease of use to determine the top apps, including the best overall….

Auto attendant greetings may be the first contact a customer has with your company, so it’s important to make a good impression. The best auto attendant scripts sound professional and deliver clear, concise information about your company and how the caller can reach an employee or department for further assistance. Auto attendants are a feature…

Call tracking software allows you to identify where your inbound phone leads are coming from, whether it’s a print ad, online ads, or link from another website. We looked at a variety of call tracking software and compared them by price, features, and ease of use to determine the top six, including a best overall….

Call logs are records of conversations kept as a way to track follow-up calls to prospects, document customer issues, and serve as a historical reference point for future conversations or kept for compliance purposes. Call logs can also be used as a performance measurement device to manage the efficiency of your company or call center….

Virtual phone number systems allow you to add a business number to an existing personal landline or mobile phone. We evaluated a variety of virtual phone number providers and narrowed it to the six best. We then evaluated them based on price, features, and service to learn which one stood out as the best overall….

Voice-over-Internet-Protocol (VoIP) technology makes calls using an internet connection instead of a regular phone. Advantages of VoIP systems include robust calling features, greater scalability and portability, and potentially significant cost savings. However, there are disadvantages when using a VoIP system, such as power and internet dependency, sometimes resulting in inconsistent call quality. Companies find that…