Lisa McGreevy

Ticketing software helps support teams manage customer support requests across multiple channels, including email, phone, chat, and social media. We evaluated a variety of help desk software and narrowed it to six, then compared their price, features, and ease of use to learn who each is right for, including which is the best overall. Top…

Conference call services facilitate meetings between two or more people over the internet using computers or mobile apps when face-to-face meetings aren’t possible. Some systems only support audio conferencing while others like RingCentral and Zoom also support video meetings. Pricing ranges from free to several hundred dollars per month, depending on the type of service….

Sales has always been a game with two principal actors: people and numbers. However, it’s also increasingly more about using the right technology and tools to communicate at just the right time. Below are 20 sales stats about technology, processes, and people you should know in 2019 to help you sharpen your sales game. 1….

iPhone voice-over-internet-protocol (VoIP) apps let you access your business phone system on your iPhone. We evaluated apps offered by a variety of providers and narrowed it to the top six. We then compared the price, functionality, ease of use, and customer support to learn who each is right for, including which is the best overall….

Visual voicemail is a voice-over-internet-protocol (VoIP) business and mobile phone feature that, once turned on in User Settings, displays voicemail messages in a single list so users can prioritize how to return calls. Some companies also offer voicemail-to-email or voicemail-to-text, a written transcript of the call along with an MP3 attachment of the audio message….

Conference call services facilitate meetings between business owners and employees, customers, clients, and remote workers using computers or mobile apps when face-to-face meetings aren’t viable. We looked at a variety of services and compared them by price, features, and ease of use to determine the top six, including the best overall. 6 Best Conference Call…

Voicemail transcription is a voice-over-internet-protocol (VoIP) business phone feature that converts audio voicemail messages into text transcription to read in your email inbox or smartphone messaging app. It may be a standalone feature or bundled into visual voicemail. Either way, both are easy to activate in the user settings section of your system’s dashboard. Nextiva,…

Vanity phone numbers are customizable business phone numbers, like 1-800-FLOWERS, that are easy for customers to remember. We looked at a variety of vanity phone number providers and narrowed it down to the top six. We then evaluated the price, features, and customer support to learn which stood out as the best overall. Top 6…

Call forwarding is a voice-over-internet-protocol (VoIP) business phone feature organizations use to direct calls to predefined lines or extensions, or use to reroute business calls to voicemail or mobile phones. It’s a valuable tool that lets calls follow you wherever you go and improves the customer experience by ensuring calls don’t go unanswered. VoIP business…

G 729 and G 711 are voice-over-internet-protocol (VoIP) phone codecs, which are programs that compress the sound of your voice for easier transmission during an internet phone call, decompressing it on the other end. G 711 has better quality but requires more bandwidth while G 729 requires less bandwidth, but quality suffers as a result….