Lisa McGreevy

Customer relationship management (CRM) tools that integrate with Slack, a web-based communication service, centralize conversations, and file sharing between users and user groups. The integration reduces the time spent toggling between applications and reliance on email. We evaluated a variety of Slack CRMs and compiled a list of the six best options, including the best…

Virtual phone number systems allow you to add a business number to an existing personal landline or mobile phone. We evaluated a variety of virtual phone services and narrowed it to the six best. We then evaluated them based on price, features, and service to learn which one stood out as the best overall. Top…

Cold calling is a sales strategy that involves calling prospects you’ve never interacted with before. Because it relies on a connection with a relative stranger, who may not be ready to make a purchasing decision, it’s the most challenging part of a sales rep’s job. However, the process works demonstrably better than email-only outreach. These…

An auto attendant phone system greets and routes inbound calls to prespecified extensions, phones, or voicemail boxes automatically. We looked at a range of automated phone systems and narrowed it down to six, then evaluated the price, features, and customer support to learn what stood out and which is the best overall. Top 6 Auto…

Answering services use human or automated attendants to answer business calls, take messages, and route callers. Businesses use them to field calls around the clock or at specific times or days. We evaluated several services and compared them by price, features, and ease of use to determine the top six, including the best overall. Top…

RingCentral is a cloud-based VoIP phone system provider with tiered pricing plans between $19.99 and $49.99. Prices vary depending on number of users and billing schedule chosen. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting, and access to the mobile app. Thanks to the volume discounts…

Voice-over-internet protocol (VoIP) business phone systems like RingCentral replace local landline service and offer features like phone numbers, voicemail, and conferencing. We reviewed several RingCentral competitors for customers wanting different service plans or pricing than RingCentral offers, then evaluated price, features, and customer support to learn which stood out and which is the best overall….

Ticketing software helps support teams manage customer support requests across multiple channels, including email, phone, chat, and social media. We evaluated a variety of help desk software and narrowed it to six, then compared their price, features, and ease of use to learn who each is right for, including which is the best overall. Top…

Conference call services facilitate meetings between two or more people over the internet using computers or mobile apps when face-to-face meetings aren’t possible. Some systems only support audio conferencing while others like RingCentral and Zoom also support video meetings. Pricing ranges from free to several hundred dollars per month, depending on the type of service….

Sales has always been a game with two principal actors: people and numbers. However, it’s also increasingly more about using the right technology and tools to communicate at just the right time. Below are 20 sales stats about technology, processes, and people you should know in 2019 to help you sharpen your sales game. 1….

iPhone voice-over-internet-protocol (VoIP) apps let you access your business phone system on your iPhone. We evaluated apps offered by a variety of providers and narrowed it to the top six. We then compared the price, functionality, ease of use, and customer support to learn who each is right for, including which is the best overall….