Customer relationship management (CRM) software helps sales teams manage and organize leads, prospects, and current customers to help sales teams make sure nothing slips through the cracks. It includes tools like contact management, advanced reporting, and lead prioritization. Costs ranging from free to more than $100 per month, depending on the CRM provider and its…
About the Author
Lisa McGreevy
Lisa McGreevy is a staff writer at Fit Small Business with a focus in Tech. Before joining the team, Lisa has written for authoritative publications like Entrepreneur, Fierce Content Management, and PR Daily, and offered her insight on personal finance, health, and other topics. Her expertise has also been featured on SheFinds.
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What is a Predictive Dialer? Definition, Cost, & Providers
A predictive dialer is calling software that manages how outbound calls are distributed among a group of users. It calls numbers automatically and screens for things like busy signals, no answers, and disconnected numbers according to the existing snippet. The dialer then assigns connected calls to agents so they don’t spend time dialing numbers manually….
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RingCentral: A Top Tool For Growing Your Business in 2020
RingCentral is a cloud-based VoIP phone system provider with tiered pricing plans between $19.99 and $49.99. Prices vary depending on number of users and billing schedule chosen. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting, and access to the mobile app. Thanks to the volume discounts…
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Slack CRM: 6 Best CRMs That Integrate With Slack 2019
Customer relationship management (CRM) tools that integrate with Slack, a web-based communication service, centralize conversations, and file sharing between users and user groups. The integration reduces the time spent toggling between applications and reliance on email. We evaluated a variety of Slack CRMs and compiled a list of the six best options, including the best…
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19 Cold Calling Statistics to Know Before Picking Up the Phone
Cold calling is a sales strategy that involves calling prospects you’ve never interacted with before. Because it relies on a connection with a relative stranger, who may not be ready to make a purchasing decision, it’s the most challenging part of a sales rep’s job. However, the process works demonstrably better than email-only outreach. These…
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6 Best Answering Services for 2019
Answering services use human or automated attendants to answer business calls, take messages, and route callers. Businesses use them to field calls around the clock or at specific times or days. We evaluated several services and compared them by price, features, and ease of use to determine the top six, including the best overall. Top…
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RingCentral: Pricing, Plans, Features & Benefits
RingCentral is a cloud-based VoIP phone system provider with tiered pricing plans between $19.99 and $49.99. Prices vary depending on number of users and billing schedule chosen. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting, and access to the mobile app. Thanks to the volume discounts…
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6 Best Auto Dialer Software for Small Business in 2019
Auto dialer software dials lists of phone numbers automatically and is typically used in cold calling sales. We looked at a range of auto dialer software and narrowed it down to the top six based on price, features like call analytics and call routing, and customer support to determine the best auto dialer overall. Top…
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6 Best Ticketing Software Options for 2019
Ticketing software helps support teams manage customer support requests across multiple channels, including email, phone, chat, and social media. We evaluated a variety of help desk software and narrowed it to six, then compared their price, features, and ease of use to learn who each is right for, including which is the best overall. Top…
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Conference Calls: Definition, Cost, Features & Providers
Conference call services facilitate meetings between two or more people over the internet using computers or mobile apps when face-to-face meetings aren’t possible. Some systems only support audio conferencing while others like RingCentral and Zoom also support video meetings. Pricing ranges from free to several hundred dollars per month, depending on the type of service….
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20 Astonishing Sales Statistics to Sharpen Your Sales Game in 2019
Sales has always been a game with two principal actors: people and numbers. However, it’s also increasingly more about using the right technology and tools to communicate at just the right time. Below are 20 sales stats about technology, processes, and people you should know in 2019 to help you sharpen your sales game. 1….
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6 Best VoIP Apps for iPhone in 2019
iPhone voice-over-internet-protocol (VoIP) apps let you access your business phone system on your iPhone. We evaluated apps offered by a variety of providers and narrowed it to the top six. We then compared the price, functionality, ease of use, and customer support to learn who each is right for, including which is the best overall….
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