RingCentral and Grasshopper are two competing phone services, and each offers a plethora of features and add-ons such as SMS messaging, softphone dialing, and business telephone numbers. However, RingCentral’s complete VoIP system caters best to larger companies looking for a long-term phone solution, while Grasshopper—a virtual phone service—is better for smaller teams. When to Use…
About the Author
Robert Watts
Rob Watts is a staff writer at Fit Small Business covering tech and business software. Before joining the team, Rob was an Analyst at REIS and Editor at Keypoint Intelligence. He has written on business tech for outlets like PCMag and has been interviewed by AUTOsist on software trends.
To help power his work, Rob drinks a lot of coffee during the day.
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Conference Bridge: What It Is & How to Use It
Conference bridging is very similar to a conference call. The difference between the two lies in who does the work. For example, a conference call requires the meeting host to manually dial participants and add them to the call. A conference bridge, on the other hand, allows participants to dial directly into a group call…
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How Much Does International Calling Cost?
International calling rates have become cheaper as more phone services switch to internet-based, voice-over-internet-protocol (VoIP) technology. With that said, costs can still add up quickly. If you’re curious about how much international calls cost, it pays to shop around among different services to find rates that work with your calling needs. Per Minute International Calling…
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6 Best Ooma Alternatives 2020
Ooma is a popular voice-over-internet-protocol (VoIP) solution because of its affordability, simple pricing structure, and general usability. However, businesses that want their phone service to include more advanced features like video conferencing and software integrations may have to look elsewhere. To help, we looked at some of the best Ooma competitors on the market and…
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VoIP vs Virtual Phone Systems: Definitions & Which Is Best in 2020
There are two main types of internet-based phone systems: voice-over-internet-protocol (VoIP) and virtual phone services. VoIP systems run independently and tend to offer more features at a higher cost, while virtual phone solutions require an existing phone line to forward calls from, but come at far lower prices. They both have their advantages and disadvantages…
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The History of VoIP: From Dial-up to Today
In our modern times, voice-over-internet-protocol (VoIP) phone systems are commonplace. After all, they are highly affordable and have features beyond basic calling, such as SMS, video conferencing, and integrations with outside business software. However, VoIP popularity is relatively new in the broader scope of phone technology. Here, we’ll be looking at the major developments that…
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What Is a Virtual Phone Number? Definition, Cost, Features & Providers
A virtual phone number is a unique phone number that automatically routes calls to specific mobile phones, landlines, or desktop devices. While not as feature-rich, virtual phone number services are affordable alternatives to standalone voice-over-internet-protocol (VoIP) systems. This makes them perfect for businesses that need to separate their professional calls from their personal line, but…
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Dial-by-Name Directories & How to Set One Up
A dial-by-name directory is an automated system within your phone service. It lets users search your employee directory by first or last name to find their desired contact and reach their individual extension. This connects callers to contacts more quickly by saving them from having to navigate through a phone tree. Best of all, it…
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6 Best GoDaddy Alternatives 2020
GoDaddy is a popular web hosting service known for its high uptimes and fast load times at an affordable price. However, there are a number of top-rated web hosting providers offering competitively priced plans with high-quality services, so the decision as to which host to use is not always easy. To help, we reviewed the…
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Call Transfer: What It Is & How to Do It
Call transfer is a type of call handling and an integral part of any phone system. This capability allows you to forward calls to different extensions or departments to route callers to the party that they are trying to reach. However, the process of transferring a call will vary depending on the kind of phone…
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6 Best Auto-attendant Phone Systems 2020
Automated attendants can greet and route incoming calls to pre-chosen extensions or departments without human intervention. Multilevel attendants also route calls to multiple locations or external numbers. We evaluated the best systems based on price, usability, and features. Top 6 Auto-attendant Phone Systems for 2020 How We Evaluated Automated Phone Systems Automated attendants, which are…
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What Is VoIP? Definition, Cost, Features & Providers
Voice-over-internet-protocol (VoIP) systems transmit voice calls as data over the internet instead of the copper wire network that landlines have used for more than a century. They usually cost less than landline setups. They also offer advanced features like automated attendants, video conferencing, and text messaging to enhance your daily workflows. If you’d like to…
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