Robert Watts

Grasshopper and RingCentral are business phone services that offer features such as phone numbers, unlimited domestic calling, text messaging, and more. RingCentral offers a larger feature set that would be appreciated by established organizations while Grasshopper is good for smaller teams that want to enjoy things like a toll-free number and mobile apps. When to…

Voice-over-Internet-Protocol (VoIP) services allow businesses to make or receive domestic and international calls at substantial savings over landline-based systems. We looked at the best VoIP international call solutions and narrowed them down to the best six. We then picked the best overall service based on international calling features, pricing, and more. Top 6 Services for…

Session initiation protocol (SIP) trunking refers to the sending of voice and other communications as data over the internet instead of a landline network. SIP is the underlying software technology that powers voice-over-internet protocol (VoIP) services for small businesses. This technology provides cost savings over landline systems and also provides additional features like chat messaging….

MagicJack and Google Voice are both Voice-over-Internet-Protocol (VoIP) phone systems offering features like texting and voicemail. MagicJack starts at $15.99 per line, per month and is ideal for those that want access to advanced functions like an automated attendant. Google Voice is a free solution good for young startups with basic telephony needs. When to…

VoIP conference phones use your company’s internet connection for conferencing rather than a phone line. This offers businesses lower calling costs than landline systems and can also offer advanced functions like video calling. We looked at the best VoIP conference phones on the market and compared them based on features, pricing, and usability. Some VoIP…

Trouble ticketing software converts incoming support requests from one or more channels into tickets that your support agents solve. They offer features for organizing, delegating, and evaluating these requests in an efficient manner. We looked at the best free help desk ticketing systems on the market and evaluated them based on price, features, and usability….

Call recording apps capture conversations held on your smartphone and store them. They are helpful to salespeople for both reference and evaluation purposes. We looked at 20 of the best call recording apps on the market and evaluated them based on price, features, and customer support, narrowing it down to the best overall pick. Top…

Ooma and Vonage are both internet-based business phone systems that provide unlimited domestic calling, business texting, and voicemail. When considering Ooma vs Vonage, the majority of teams will find Ooma to meet their needs at a more affordable price. With that said, Vonage offers more advanced functionality for more established teams. When to Use Ooma…

Ooma and RingCentral are two leading business phone systems that provide unlimited calling, automated attendants, and other features. Most businesses will want to go with Ooma, as it comes at a substantially lower price. However, larger companies looking for advanced features like video conferencing might find RingCentral to be a better fit. When to Use…

Customer portal software helps you build and deploy secure online digital environments for customers to interact with your business. Portals give customers the ability to log in, access information, and communicate with your employees over the web. We looked at the best customer portal software and evaluated them based on pricing, features, and usability. Top…

Call whisper is a feature that plays a message identifying the source of the call while the other person continues to hear ringing. It is a functionality found in many business phone systems and gives users the ability to screen and track incoming callers based on more than what is shown on a caller ID….

International calling rates have become more economical as phone services transition to voice-over-internet-protocol (VoIP) technology, but they can still add up quickly. If you’re wondering how much international calls cost, it pays to shop around between different service providers to find a package that most closely aligns with your business’ calling patterns. Per-minute International Calling…