Auto-attendants greet incoming callers with a recorded message, enabling the caller to self-serve through artificial intelligence (AI) or choosing an extension to speak with a human. This is a must-have feature of modern-day business phone systems, but the best multilevel auto-attendant phone systems are also budget-friendly, customizable, and rich in customer experience-building features. We found…
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6 Best Call Recording Apps for Android & iOS in 2021
Call recording apps help businesses memorialize conversations, which can help with customer support training, resolving disputes, capturing important details, and protecting your brand reputation. While call recording is a feature found in the mobile apps of many of the best business phone systems, we’ve looked at several standalone apps to determine the top six options…
6 Best Google Voice Alternatives in 2021
Google Voice offers a free virtual phone number and additional features with a paid plan, making it a great option for solopreneurs. However the service’s simple features are a less ideal solution for growing teams. Therefore, we evaluated several of the best Google Voice alternatives on the market to help identify more attractive options for…
How to Port a Number to a New Business Phone System
Number porting, or the transfer of an existing number from one service to another, is part of the onboarding process when you sign up for a new provider or carrier. However, it doesn’t just happen automatically. This is why you need to make sure you talk to the onboarding team to let them know of…
Sideline vs Google Voice: Which Is Better for Small Business in 2021?
Sideline and Google Voice offer similar functionality, however, you can’t use Sideline to make calls using your desktop computer, whereas Google Voice works on any device. In addition, while both options provide you with a business phone number, Sideline goes further by allowing you to send branded text messages, and at $9.99, its Team plan…
Top 20 VoIP Phone Features for Business
The best voice-over-internet-protocol (VoIP) business systems can do much more than make and receive calls. Just about any provider can handle call holds, transfers, and forwarding, but more advanced platforms provide predictive dialers, analytics, call management features, and more. However, no two VoIP providers deliver the exact same feature set, so you’ll need to get…
Top 6 Virtual Phone Number Providers in 2021
A virtual phone number service routes calls via your internet connection or cellular service to an existing phone line. Although it can’t replace your landline, the best systems provide mobility along with additional call management features, making them a great option for remote teams in need of a professional number. We examined the plans and…
Ooma vs Google Voice: Which Is Better for Your Small Business in 2021?
Ooma and Google Voice offer great call quality, an auto-attendant, voicemail, and SMS messaging. However, Google Voice works as a call forwarding service and requires you to have an existing phone line. In comparison, Ooma is a complete business phone system and costs more. : Best for small and medium-sized businesses wanting a traditional business…
How to Use the RingCentral Chrome Extension in 3 Steps
The RingCentral Chrome extension makes RingCentral features available from right within your Google Chrome browser—no extra apps or tabs necessary. Use the extension to improve efficiency by empowering your agents to dial numbers, send messages, check voicemails, and schedule meetings without ever leaving the web browser. We’ll show you the step-by-step process for downloading and…
A Simple Guide to Auto-Attendant Phone Systems
An auto-attendant phone system is basically a virtual receptionist for your business. It answers calls, learns more about your callers, and routes them directly to the right departments and employees. Auto-attendants don’t replace receptionists—instead, they automate trivial tasks and empower your live operators to focus on more important to-dos. Below, we’ll walk you through everything…
5 Best Free Conference Call Services for 2021
Hosting audio or video calls doesn’t need to be an added expense. Instead, you can opt for free conference call systems, which allow you to connect with hundreds or thousands of people at no cost to your business. However, there can be a trade-off when using free tools, so it’s best to determine your must-have…
5 Best Conference Call Services for 2021
Today, staying connected means using conference call services that provide audio, video, and collaboration capabilities. Conferencing systems offer an array of features and tools, such as document sharing or switching devices mid-call. We reviewed the top platforms and chose five that stand out for user-friendly and feature-rich services while better serving various business use cases….