Robert Watts

Interactive Voice Response (IVR) systems are automated voice menus with voice recognition technology used by business phones to route callers to desired extensions without human assistance, reducing cost and freeing up staff. We examined the IVR system functionality of several solutions and evaluated them based on pricing, features, and usability to determine the overall best….

PowerPoint is a leading presentation software program. However, the software can be expensive, and it is not the most feature-rich on the market. We looked at several PowerPoint alternatives that are more cost effective, easier to use, or include tools to generate more modern presentations to determine the top six best competitive options. Top 6…

Call management systems are typically VoIP-based phone software that gives companies the ability to rout, block, and hold business calls. We looked at a range of different VoIP systems and compared and contrasted factors such as functionality, pricing, and additional features to determine the six best for small businesses, including the best overall. Top 6…

Small business phone systems generally use one of two technologies: voice-over-internet protocol (VoIP) or landlines. Traditional landlines use reliable copper wires, while VoIP uses your internet connection to transmit your voice as data. VoIP business phone systems generally have more features, better functionality, and a cost that can start as low as $19.99 monthly. This…

Grasshopper and Google Voice are virtual phone number providers that give you a business number on your personal phone. Grasshopper starts at $26 per month and is ideal for established small businesses that need multiple extensions while Google Voice is a free service that is better for solo entrepreneurs who need just one number. When…