An automated attendant is a feature that can greet callers and route them to preconfigured extensions without a human getting involved. Multilevel attendants also have the ability to route calls to external numbers. We looked at the best auto-attendant phone systems on the market and compared them based on overall cost, ease of use, and…
About the Author
Robert Watts
Rob Watts is a staff writer at Fit Small Business covering tech and business software. Before joining the team, Rob was an Analyst at REIS and Editor at Keypoint Intelligence. He has written on business tech for outlets like PCMag and has been interviewed by AUTOsist on software trends.
To help power his work, Rob drinks a lot of coffee during the day.
Call Forwarding: What It Is & How to Use It on Any Device
Call forwarding redirects incoming calls to a desired extension or another telephone number. It is a telephony feature that exists on most smartphones and within most phone providers. Even landlines can forward calls, but you may have to use the hash button (or pound key) on your phone unless you are using a handheld phone…
6 Best Small Business VoIP Phone Service Providers 2020
Voice-over-internet-protocol (VoIP) systems are internet-based phone services that provide calling, texting, and voicemail features at lower prices compared to landline systems. Additionally, they typically provide advanced features like automated attendants, mobile apps, and video conferences. We looked at the best systems on the market and evaluated them based on pricing, features, and usability. 6 Best…
International Calling Rates: How Much Does International Calling Cost?
The overall cost of international calling has become cheaper with the rise of internet-based, voice-over-internet-protocol (VoIP) services. Pricing for calls can range anywhere from just one cent per minute to upward of 10 cents per minute. If you need to make frequent calls to overseas numbers, it’s worth looking at what different services charge and…
Call Routing: What It Is & How to Use It
In any business phone system, call routing is one of the most important tools to guide callers to their desired extension. It is not merely placing callers on hold until the next agent becomes available; it is a technology that directs callers to the correct department or specific agent using pre-existing criteria. Some of these…
6 Best Predictive Dialer Software
Call centers make thousands of calls per day, making predictive dialer software a commodity in these kinds of environments. Predictive dialer software will dial telephone numbers in bulk, saving agents time while preventing misdialing and reaching many more clients daily than by manually dialing phone numbers. How We Evaluated Predictive Dialer Software While the majority…
6 Best Call Recording Apps
Call recording is an integral part of the business realm and a tool to help improve customer service and agent efficiency. If your phone or service does not provide these services, call recording apps make it easy to record telephone conversations. We looked at the biggest names in the industry and determined our picks for…
6 Best Call Monitoring Software 2020
Call monitoring software provides the ability to record conversations, log call data, and allow managers to listen in on call activity over your network. This information can be used for reference, quality assurance, or to make better staffing and scheduling decisions. We looked at the best call monitoring systems on the market and evaluated them…
VoIP vs Virtual Phone Systems: Definitions & Which Is Best in 2020
Voice-over-internet-protocol (VoIP) services and virtual phone systems are two popular kinds of telephony solutions for businesses. VoIP is a standalone service that usually comes with advanced features at a higher cost, while virtual phone systems require an existing line to forward calls from but come at a lower monthly price. VoIP: Best for midsize and…
Visual Voicemail: What It Is & How to Use It
Visual voicemail is the capability to read a transcript of your voice messages, which is handy for anybody who wants to save time by scanning missed messages for critical information instead of listening to the full-length recording. This ability can be helpful for companies and businesses, but also for everyday use as well. How Visual…
6 Best Video Conferencing Software
Video conferencing software has become more important than ever in today’s world, for both personal and for business purposes. It’s ideal for people to stay in contact with loved ones through video chatting, but it’s also the perfect solution for businesses with remote workers. We looked at six of the top names in video conferencing…
6 Best Softphone Apps 2020
A softphone is software that gives users the ability to make calls, send texts, and check voicemail on a computer or mobile device via an app. These software-based phones are connected to voice-over-internet-protocol (VoIP) services that transmit calls as data over the internet instead of relying on copper wires. We looked at the best softphone…