Call recording apps help businesses memorialize conversations, which can help with customer support training, resolving disputes, capturing important details, and protecting your brand reputation. While call recording is a feature found in the mobile apps of many of the best business phone systems, we’ve looked at several standalone apps to determine the top six options…
About the Author
Find Robert OnLinkedIn
Sideline vs Google Voice: Which Is Better for Small Business in 2021?
Sideline and Google Voice offer similar functionality, however, you can’t use Sideline to make calls using your desktop computer, whereas Google Voice works on any device. In addition, while both options provide you with a business phone number, Sideline goes further by allowing you to send branded text messages, and at $9.99, its Team plan…
Top 20 VoIP Phone Features for Business
The best voice-over-internet-protocol (VoIP) business systems can do much more than make and receive calls. Just about any provider can handle call holds, transfers, and forwarding, but more advanced platforms provide predictive dialers, analytics, call management features, and more. However, no two VoIP providers deliver the exact same feature set, so you’ll need to get…
Ooma vs Google Voice: Which Is Better for Your Small Business in 2021?
Ooma and Google Voice offer great call quality, an auto-attendant, voicemail, and SMS messaging. However, Google Voice works as a call forwarding service and requires you to have an existing phone line. In comparison, Ooma is a complete business phone system and costs more. : Best for small and medium-sized businesses wanting a traditional business…
How to Use the RingCentral Chrome Extension in 3 Steps
The RingCentral Chrome extension makes RingCentral features available from right within your Google Chrome browser—no extra apps or tabs necessary. Use the extension to improve efficiency by empowering your agents to dial numbers, send messages, check voicemails, and schedule meetings without ever leaving the web browser. We’ll show you the step-by-step process for downloading and…
A Simple Guide to Auto-Attendant Phone Systems
An auto-attendant phone system is basically a virtual receptionist for your business. It answers calls, learns more about your callers, and routes them directly to the right departments and employees. Auto-attendants don’t replace receptionists—instead, they automate trivial tasks and empower your live operators to focus on more important to-dos. Below, we’ll walk you through everything…
5 Best Conference Call Services for 2021
Today, staying connected means using conference call services that provide audio, video, and collaboration capabilities. Conferencing systems offer an array of features and tools, such as document sharing or switching devices mid-call. We reviewed the top platforms and chose five that stand out for user-friendly and feature-rich services while better serving various business use cases….
6 Best VoIP Conference Phone
Modern-day conference rooms are changing. Instead of featuring outdated hardwired technology, businesses are now providing voice-over-internet-protocol (VoIP) conference phones that work over your company’s internet instead of the phone lines. These advanced VoIP conference phones offer advanced features and functionalities, like high-definition (HD) voice and audio, Bluetooth compatibility, and touchscreen interfaces. We found the best…
The 6 Best VoIP Phones of 2021
Every business voice-over-internet-protocol (VoIP) system has two primary components: the VoIP software and the required hardware. You’ll need reliable VoIP phones to function with your VoIP service provider, and we set out to find the best-of-the-best. We looked at today’s most popular phones and evaluated them to determine the best VoIP phones for businesses in…
How Much Does a VoIP Service Cost? It Depends.
In today’s tough economic climate, small businesses have to be careful with every dollar they invest in their tech setup. This is especially true for voice-over-internet-protocol (VoIP) services, which can become very costly depending on the service plans you go with. While basic services can be free for those with basic needs, enterprise plans from…
How to Use RingCentral With Salesforce
is one of the most popular voice-over-internet-protocol (VoIP) systems on the market, and is one of the leaders in the customer relationship management (CRM) space. While they are powerful on their own, they integrate together using the RingCentral for Salesforce app to automate workflows and automatically track caller information through the sales pipeline. That said,…
What Is Predictive Dialer Software & How It Helps Businesses
Predictive dialer software is a type of calling system that automatically dials from your list of telephone numbers. Call centers and sales departments use predictive dialers to connect agents to prospects quickly to avoid employees wasting time by scrolling through lengthy contact lists and manually dialing numbers. This also saves agents time by helping them…