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Robert Watts

About the Author

Find Robert OnLinkedIn

Robert Watts

Rob Watts is a staff writer at Fit Small Business covering tech and business software. Before joining the team, Rob was an Analyst at REIS and Editor at Keypoint Intelligence. He has written on business tech for outlets like PCMag and has been interviewed by AUTOsist on software trends.

To help power his work, Rob drinks a lot of coffee during the day.

Top 6 Virtual Phone Number Providers in 2021

By Robert Watts on April 5, 2021 | Buyer's Guide, Sales, Sales Tools

hand holding a mobile phone

A virtual phone number service routes calls via your internet connection or cellular service to an existing phone line. Although it can’t replace your landline, the best systems provide mobility along with additional call management features, making them a great option for remote teams and small business owners. We examined the plans and feature sets…

Ooma vs Google Voice: Which Is Better for Your Small Business in 2021?

By Robert Watts on March 31, 2021 | Sales, Sales Tools, Versus

ooma vs google voice

Ooma and Google Voice use internet-based phone technology to provide business or home phone service. Google Voice is a virtual phone service, which sends calls to your mobile device or desk phone via an existing number. Ooma is a voice-over-internet-protocol (VoIP) solution that can replace your current landline. Both companies offer great call quality, an…

How to Use the RingCentral Chrome Extension in 3 Steps

By Robert Watts on March 30, 2021 | How To, Sales, Sales Tools

RingCentral chrome extension

The RingCentral Chrome extension makes RingCentral features available from right within your Google Chrome browser—no extra apps or tabs necessary. Use the extension to improve efficiency by empowering your agents to dial numbers, send messages, check voicemails, and schedule meetings without ever leaving the web browser. We’ll show you the step-by-step process for downloading and…

A Simple Guide to Auto-Attendant Phone Systems

By Robert Watts on March 26, 2021 | Sales, Sales Tools, What is

Featured Image - auto attendant

An auto-attendant phone system is basically a virtual receptionist for your business. It answers calls, learns more about your callers, and routes them directly to the right departments and employees. Auto-attendants don’t replace receptionists—instead, they automate trivial tasks and empower your live operators to focus on more important to-dos. Below, we’ll walk you through everything…

5 Best Free Conference Call Services for 2021

By Robert Watts on March 23, 2021 | Buyer's Guide, Sales, Sales Tools

Hosting audio or video calls doesn’t need to be an added expense. Instead, you can opt for free conference call systems, which allow you to connect with hundreds or thousands of people at no cost to your business. However, there can be a trade-off when using free tools, so it’s best to determine your must-have…

5 Best Conference Call Services for 2021

By Robert Watts on March 23, 2021 | Buyer's Guide, Sales, Sales Tools

Today, staying connected means using conference call services that provide audio, video, and collaboration capabilities. Conferencing systems offer an array of features and tools, such as document sharing or switching devices mid-call. We reviewed the top platforms and chose five that stand out for user-friendly and feature-rich services while better serving various business use cases….

6 Best VoIP Conference Phone

By Robert Watts on March 22, 2021 | Buyer's Guide, Sales, Sales Tools

Modern-day conference rooms are changing. Instead of featuring outdated hardwired technology, businesses are now providing voice-over-internet-protocol (VoIP) conference phones that work over your company’s internet instead of the phone lines. These advanced VoIP conference phones offer advanced features and functionalities, like high-definition (HD) voice and audio, Bluetooth compatibility, and touchscreen interfaces. We found the best…

The 6 Best VoIP Phones of 2021

By Robert Watts on March 19, 2021 | Buyer's Guide, Sales, Sales Tools

Every business voice-over-internet-protocol (VoIP) system has two primary components: the VoIP software and the required hardware. You’ll need reliable VoIP phones to function with your VoIP service provider, and we set out to find the best-of-the-best. We looked at today’s most popular phones and evaluated them to determine the best VoIP phones for businesses in…

6 Best Professional Voicemail Greeting Providers for 2021

By Robert Watts on March 18, 2021 | Buyer's Guide, Sales, Sales Tools

Professional voicemail greetings are personalized messages that invite callers to leave a message. An effective voicemail greeting can help your small business stand out from competitors while ensuring customers get the information they need. They can also serve to make your company look more established and respectable. We examined the best choices on the market…

How to Set Up a Phone Tree With VoIP

By Robert Watts on March 17, 2021 | How To, Sales, Sales Tools

A phone tree is another term used to describe the organization of automated menus offered by most voice-over-internet-protocol (VoIP) systems, which help callers reach their desired departments, extensions, or individuals. Most of today’s leading systems offer tools to build your phone tree through the administrative portal in just a few steps. We go into each…

How Much Does a VoIP Service Cost? It Depends.

By Robert Watts on March 16, 2021 | Listicle, Sales, Sales Tools

In today’s tough economic climate, small businesses have to be careful with every dollar they invest in their tech setup. This is especially true for voice-over-internet-protocol (VoIP) services, which can become very costly depending on the service plans you go with. While basic services can be free for those with basic needs, enterprise plans from…

How to Use RingCentral With Salesforce

By Robert Watts on March 11, 2021 | How To, Sales, Sales Tools

is one of the most popular voice-over-internet-protocol (VoIP) systems on the market, and is one of the leaders in the customer relationship management (CRM) space. While they are powerful on their own, they integrate together using the RingCentral for Salesforce app to automate workflows and automatically track caller information through the sales pipeline. That said,…

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