Robert Watts

Slack is one of the greatest phenomena in recent business technology. The messaging app helps thousands of teams around the world chat and share files with one another, no matter where employees are. We looked at some notable Slack statistics to learn the service’s impact on its customers, and how it can impact your business….

Internet phone services are more affordable and powerful data-based alternatives to traditional landline phones due to built-in features like touch-tone menus, voicemail, and other software integrations. We looked at 23 of the best internet phones available and compared them on price, features, usability, and more to determine the best six, including the best overall system….

Skype for Business is a popular workplace communication tool. The service, which is free with every Microsoft Office 365 Business subscription, offers features like instant messaging, video conferencing, and audio calls to teammates and associates. Using Skype for Business consists of signing up for an account, downloading the service, and navigating through its various features….

Voice-over-internet-protocol (VoIP) latency is a delay or lag in the time with voice communications between two VoIP phones. This can cause VoIP calls to be extremely choppy and frustrating to employees and customers alike. Latency is usually caused by slow or unreliable network speeds and can be minimized by fixing common network problems. If you…

A voice-over-internet-protocol (VoIP) gateway is a device that uses an IP to connect copper wire phones to your router to transmit and receive voice communications over the internet. These devices are helpful for offices that do not want to abandon the reliability of their landlines but also want to leverage VoIP features. If you have…

Business proposal software makes the process of drafting, editing, and sharing business proposals more efficient. They also provide integrations and other tools to help your documents stand out from the competition. We looked at 20 of the best sales proposal services and evaluated the top 6, including the best overall. Top 6 Business Proposal Solutions…

A hosted public branch exchange (PBX) is a service that receives incoming calls and routes them without human intervention while eliminating the need for the business owner to maintain additional telephone equipment. We looked at 25 of the best hosted PBX systems on the market and evaluated them based on pricing, features, and customer service….

Google Voice is a virtual phone service that offers a free local telephone number to use on a mobile or landline device for business calls. Setting up a Google Voice number is easy and takes just a few steps, including registering for the service, choosing your number, and deploying. Google Voice is powerful, but lacks…

Voice-over internet-protocol (VoIP) phone services offer businesses many robust features at an affordable price. However, the VoIP setup process can seem daunting, especially if you are not tech savvy. However, setting up a VoIP system can be as simple as assessing your budget, selecting desired features, and plugging in the necessary network equipment. Luckily, some…

A chatbot is a computer program that sales and service staff use to interact with customers. It is capable of simulating seamless conversations with customers and typically exists on channels like Facebook Messenger, Slack, and many others. Chatbots are transforming the way people interact with companies ― from a series of self-initiated tasks to quasi-conversation….

Call screening technology lets users see who’s calling and provides them with the ability to accept, decline, block, or route specific numbers. Identification details typically appear on your phone’s screen. Call screening features are commonly free and empower users with the ability to only answer calls that are worth your company’s time. RingCentral provides call…

Call handling features allow you to answer, route, and block incoming and outgoing calls. They are designed to help businesses better handle their call traffic, especially in sales environments where call volume exceeds the number of staff to handle them. They also provide the benefit of a more professional presence over the phone. If you…