Robert Watts

Voice-over-internet-protocol (VoIP) phone services are internet-based alternatives to traditional landline phones with features like auto attendant, voicemail, and customer relationship management integrations. We looked at a variety of VoIP providers and compared them on price, features, ease of use, and more to determine the top six, including the overall best VoIP for small business. Top…

Google Voice is a virtual phone system that provides a free local phone number on your personal device. As useful as the service is, its feature set is very limited compared to more powerful systems. If your business needs more than what Google Voice offers, we’ve assembled the best alternatives on the market. Top 6…

Voice-over-internet protocol (VoIP) business phone systems like RingCentral replace local landline service and offer features like phone numbers, voicemail, and conferencing. We reviewed several RingCentral alternatives for customers wanting different service plans or pricing than RingCentral offers, then evaluated price, features, and customer support to learn which stood out and which is the best overall….

Skype is one of the most popular tools for web-based business communications. However, Microsoft is discontinuing the service’s business version, leaving many looking for a comparable option. To help, we’ve looked at some of the best Skype alternatives on the market, evaluating them based on price, feature set, and usability to determine the overall best….

Vanity phone numbers are customizable business phone numbers, like 1-800-FLOWERS, that are easy for customers to remember. We looked at a variety of vanity phone number providers and narrowed it down to the top six. We then evaluated the price, features, and customer support to learn which stood out as the best overall. Top 6…

Remote access software allows customer support agents to take control of a desktop or mobile device from a remote location. We looked at the best solutions on the market and evaluated them based on features and pricing in order to narrow it down to the six best remote access software solutions and find the best…

An auto attendant phone system greets and routes inbound calls automatically to prespecified extensions, phones, or voicemail boxes. We looked at a range of phone systems and narrowed it down to six, then evaluated price, features, and customer support to learn which stood out and which is the best overall. Top 6 Auto Attendant Phone…

Business intelligence (BI) tools compile relevant data and provide insights from many different sources like sales data and web traffic. These insights can be used to make better strategic decisions. We looked at the best BI tools on the market and narrowed them down to the best overall six based on pricing and features. Best…