A virtual phone number is a unique standalone telephone number that can be used to route calls to your mobile phone, landline, or desktop device. These numbers come at a low cost and require no additional hardware. They are ideal for businesses that want a separate professional number from their personal line. We recommend Grasshopper…
There are many sales tools on the market that help with specific aspects of the sales process. To help you find the best small business sales tools, we looked at solutions across each stage of the selling process and evaluated them based on pricing and features to give you the best combination for sales enablement….
Call monitoring systems record, store, log, and listen in on-call activity over a network. That data can be used for reference, quality assurance, and collaboration purposes. We looked at 20 of the best call monitoring systems on the market and narrowed it down to the best six based on price, features, and customer service. Top…
Phone call tracking systems track and report all incoming call information and attribute calls to the marketing channels that drove them as well as basic information like the caller’s number, call time, and location. This is useful for marketing, as it helps businesses determine where customers come from to tell you which campaigns are effective….
Mobile voice-over-internet-protocol (VoIP) apps for Android devices let you take your business phone service on the go and use your business phone virtually anywhere. We looked at the best Android VoIP apps and evaluated them based on price, feature set, and usability. We narrowed it down to the top six before declaring an overall winner….
Voicemail drop is software that sends a prerecorded message, or “drop,” into a voicemail inbox without the phone ringing first. This is useful for ensuring that messages are delivered to prospects for as low as just a few cents per message. However, it is also associated with spam calls, so it should be used sparingly….
Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. We looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability….
Unified messaging is the integration of different kinds of messaging, like email, text, and social media, into one platform. Unified messaging software typically uses application programming interfaces (APIs) to import messaging features at varying costs, but make it easy to stay in communication with team members and clients throughout your daily work life. What Is…
Call parking is a feature found on phone systems that allows you to put a call on hold at one handset and continue the call from any other phone. This helps you transfer calls throughout the office and also ensure security via a personal identification number (PIN). This is usually free with business phone systems….
Presentation software allows you to build, share, and present slideshows quickly and easily. They are an important part of how we communicate ideas and attract new business in the workplace. We looked at 20 of the best presentation systems on the market and narrowed them down to the best six based on pricing and features….
Google Voice is a free virtual phone provider that offers a local telephone number as well as free domestic calling and text messaging. Setting up and using a Google Voice number is easy and takes just a few steps, which include setting up your account, navigating basic features, and understanding advanced functions like call screening….
Slack is one of the greatest phenomena in recent business technology. The messaging app helps thousands of teams around the world chat and share files with one another, no matter where employees are. We looked at some notable Slack statistics to learn the service’s impact on its customers, and how it can impact your business….