Sheena Jones

Zendesk is a multiproduct platform that includes sales, marketing, and support tools, but is mainly known for Zendesk Support, its customer support product that can be integrated with CRMs to better manage the whole customer experience. We looked at several support-specific Zendesk CRM integrations and identified the six best options for small business teams. Top…

A great sales culture is one where the atmosphere, environment, and overall attitude is positive, high energy, and results-driven. Sales leaders build great cultures by making sure goals align with overall company mission and its revenue targets while also promoting a sense of open communication, collaboration, healthy competition, and fun. If you don’t have a…

An ecommerce customer relationship management (CRM) tool helps organizations handle customer relationships to grow and maximize online sales. We looked at several ecommerce CRM software options and determined the top six based for small business based on ease of use, affordability, support and ecommerce-specific features like inventory management, website tools, and payment integration. Top 6…

A retail CRM helps business owners gain product insights and build customer loyalty in order to optimize retail sales. We examined several retail CRM software options and identified the top six solutions based on ease of use, affordability, support, and retail-specific features like inventory management, register integration, and marketing tools to determine the overall best….

Some people question just how valuable networking is, if it’s worth the time and investment, or what’s the best way to do it: virtually or face-to-face. We’ve compiled some networking statistics like the importance of trade shows for getting new customers and why acquaintances are key to finding a job. Here are 13 business networking…

There is certain sales terminology you must know to crush your sales strategy. These sales terms include things like lead nurturing, which refers to relationship building with prospects. They’re important because they’ll help you understand and focus on key factors that are important in sales. We’ve compiled a list of 37 sales terms you should…

The best sales team names motivate and promote team camaraderie. They should also be creative, embody the team’s personality, and build team spirit. We asked sales and business leaders to share unique names they’ve encountered and why they work. We also came up with a few of our own from our sales experience. You can…

The best CRMs for project management allow you to effectively manage customer relationships from prospecting to product delivery. Additionally, these tools let you keep and access all of your customer data throughout the sales lifecycle. We identified the top six from several options based on ease of use and features like task management and collaboration….

The best CRMs for financial advisors helps manage client and prospect relationships while keeping your business compliant with regulations using tools like dashboards, workflow automation, and integration with other financial tools. To determine the best, we evaluated several CRMs to determine the top six with criteria that included ease of use, affordability, and advisor-specific functionality….

Customer service software allows businesses to resolve and respond to customer issues and questions. Customer support software features like chat, knowledge base, and ticketing allow you to handle inquiries and issues more efficiently. We evaluated several options based on ease of use, affordability, and customer service specific features and came up with the top six….