Authorize.net is an online payment processing software that allows business owners to receive confidential financial data and accept payments online in a fast and secure manner. We compiled user reviews from around the web to determine what Authorize.net customers think about the company. We also compared the most common pricing options for small business owners.
Authorize.net Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that Authorize.net has mixed reviews. Here’s what we found:
What Authorize.net does well:
According to the positive reviews online, Authorize.net offers a seamless integration between payment gateways and eCommerce stores, allowing for easier credit card processing. Users also like that they can set up recurring payment options. Many developers and website owners cite the API integration as their favorite feature.
What Authorize.net does not do well:
According to negative reviews, Authorize.net is slow to respond to dispute claims, forcing their clients to have to go through their banks to cancel or block transactions. Clients also complain about the sales team, saying that Authorize.net does not declare additional charges before setting up client accounts.
Most Helpful Positive User Review
According to one positive review on G2 Crowd, they like Authorize.net because it made accepting payments on their websites easier, and they are able to set up recurring billing for their clients. They also receive regular updates about every payment, as well as reports on whose accounts were expired and whose credit cards were declined.
Most Helpful Negative User Review
According to one negative user review on SiteJabber, he was still getting charges from Authorize.net even though he already faxed a cancellation request (as per the instructions of the company). He claims that Authorize.net is not helping him get the issue resolved and is not responding to his calls and e-mails.
Other Authorize.net User Reviews From Around the Web
Here are a few other resources for finding helpful Authorize.net customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
121 Customer Complaints
|*Average ratings as of August 13th, 2017|
Authorize.net has two pricing plans — the Merchant Solutions plan and the Payment Gateway Only plan. The Payment Gateway Only plan is for those who already have merchant accounts who need a gateway provider and costs $.10 per gateway transaction. The Merchant Solutions plan charges 2.9% plus $0.30 for every credit card or debit card transaction.
|Nature of Charges|
(for every credit/debit card payment)
(for every gateway transaction)
|Monthly Gateway Fee|
|Daily Batch Fee|
All plans include fraud prevention, recurring billing payments, e-check processing, and QuickBooks syncing. If you sell globally, there is a 1.5% assessment for international transactions. A $25 fee will also be charged for chargebacks.
For the Payment Gateway Only plan, merchant account fees will be separately billed by the user’s merchant account provider.
For more information on how credit card processing fees work, read our guide.