Avaya provides voice-over-internet-protocol (VoIP) phone system solutions for businesses of all sizes. Its IP office system can be deployed as an on-premise or a cloud-hosted solution. In this article, we cover Avaya reviews and pricing. Ready to get started? Visit its website.
Avaya doesn’t publish rates on its website, but according to a third-party website, the price is $25 per user per month for cloud-hosted systems. There’s also a one-time fee of $500 to $1,000 per user for on-premise systems. Since Avaya’s phone systems can be customized, rates are often different for each business.
Additionally, Avaya works with local resellers to sell and install their systems, which can also affect pricing.
Ready to get started with Avaya? Visit its website.
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Summary of Positive Avaya Reviews
Users who gave Avaya a positive review said that the software is easy to install and use. Most of them are very happy that they can use it on different platforms. Some also commended the software for being a good tool for call management and specialist monitoring.
One user who gave Avaya a positive review on G2 mentioned that all of his colleagues are very happy with the system. He appreciates that set up is simple and that training is not required to get comfortable in using it. Lastly, he added that the platform streamlines communication and that he would gladly recommend the software to other users and businesses.
Summary of Negative Avaya Reviews
Users who gave Avaya negative review mentioned some seasonal lags in the software. They described that there are times that the phone restarts on its own. Others said that it is a bit pricey as compared to its new competitors.
“Avaya is a technology company and, like most technology companies, they are continuously producing newer and better software and hardware. Many customers complain of the high price vs purchasing obsolete equipment after just a couple of years of ownership. Perhaps this is a negative or perhaps this is a positive. It depends on how you view it.”
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Check out the list below of some of Avaya’s features:
- Virtual receptionist
- Unlimited nationwide calling
- Ring and hunt groups
- Interactive voice recordings
- Call transfers
- Call center routing
- Compliance recording and 90-day storage
- And more
How widely is Avaya used in the world?
Avaya’s services are available are now available in 34 countries and is expected to expand its global footprint in the coming months.
What is a public cloud?
Public cloud is a cloud computing model in which services are delivered over the internet. This type of cloud is highly recommended to small and medium businesses (SMBs) as well as enterprises who aim to spin up projects or departments on a public cloud infrastructure.
Here is a list of some of Avaya’s popular integrations:
- Microsoft Dynamics 365
- TAPI Link lite
- TAPI Link Pro
- DevLink Pro
- Microsoft Lync
- Microsoft Outlook