Avaya provides VoIP phone system solutions for businesses of all sizes. Their IP office system can be deployed as an on-premise system or a cloud-hosted solution. There were only a few up-to-date Avaya reviews available on our website and around the web, but the ones we found were generally positive. We also shared its available pricing options.
Want to know the top VoIP software for small business? Read our Avaya alternatives guide.
Summary of Avaya Reviews
Most Helpful Positive User Review
“Avaya produces the most sophisticated telecommunication devices. Whether it is hosted on-premise or on the cloud, you can be sure that the equipment that this company produces is reliable and top-of-the-line in quality.”
Most Helpful Negative User Review
“Avaya is a technology company — and like most technology companies, they are continuously producing newer and better software and hardware. Many customers complain about the high price (of cloud-hosted solution) vs purchasing equipment that will become obsolete after just a couple years of ownership.”
— Travis Watts
Avaya doesn’t publish rates on their website, but according to a third-party website, the price is $25 per user per month for cloud-hosted systems. There’s also a one-time fee of $500 to $1,000 per user for on-premise systems. Since Avaya’s phone systems can be customized, rates are often different for each business.
Additionally, Avaya works with local resellers to sell and install their systems, which can also affect pricing.
Check out the list below of some of Avaya’s features.
- Automated Attendants
- Automatic Callback
- On-Hold Music
- Call Transfers
- Toggling Multiple Calls
- Voicemail and Voicemail-to-Email
- Skills-Based Call Routing
- Interactive Voice Recordings
- CRM Integrations
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done much of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers, and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Avaya offer a free trial or product demo?
There was no mention of a free trial or demo on Avaya’s website. However, interested users can simply contact their sales team to know more about the product.
In which countries is Avaya available?
Avaya’s services are available in the United States, Canada, Singapore, New Zealand, and Australia.
Avaya Overview Video
This video shows how Avaya’s IP office platform works to help businesses have better connectivity.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Avaya’s popular integrations:
- Microsoft Dynamics 365
- TAPI Link lite
- TAPI Link Pro
- DevLink Pro
- Microsoft Lync
- Microsoft Outlook