Avaya provides a VoIP phone system solution for businesses of all sizes. Their IP office system can be deployed as an on-premise system or a cloud-hosted solution. We compiled user reviews from around the web and determined that Avaya has a mix of positive and negative ratings. We also compared the most popular pricing options available.
Summary of Avaya User Reviews
What Avaya does well:
Users who recommend Avaya said that the system is quite reliable and stable. Many customers said that it is well suited for contact centers.
What Avaya does not do well:
Some customers who gave Avaya critical feedback said that the high-end phones provided to them offer so many features that it can be a bit overwhelming. Some users also mentioned that website support could be improved.
Most Helpful Positive User Review
A customer who gave Avaya a positive review on TrustRadius said that the company has stood the test of time for them. She mentioned that they use Avaya PBX systems to provide telephone services throughout their entire School District, which consists of over 189 schools plus 20 ancillary sites, with over 20,000 employees. She reported that the service has always been reliable.
Most Helpful Negative User Review
A customer who gave Avaya a critical review on TrustRadius said that the company should improve their website support. He complained that it was hard for them to place proper service requests on Avaya’s website.
Avaya doesn’t publish rates on their website, but according to a third party website, the price is $25 per user per month for cloud-hosted systems. There’s also a one-time fee of $500 to $550 per user for on-premises systems. Since Avaya’s phone systems can be customized, rates are often different for each business.
Additionally, Avaya works with local resellers to sell and install their systems, which can also affect pricing.
- Automated attendants
- Caller ID
- Automatic callback
- Call on hold
- On-hold music
- Transfer calls
- Toggle between multiple calls
- Voicemail and voicemail-to-email
- Skills-based call routing
- Interactive voice recordings
- Call recording
- Integrations with CRMs
- Real-time and historical reports
- Conference bridging
- And more…
Useful Avaya Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Avaya Video Overview
This video shows how Avaya’s IP office platform works.
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Avaya ’s popular integrations.
- TAPI Link lite
- TAPI Link Pro
- DevLink Pro
- Microsoft Lync
- Microsoft Outlook
- Microsoft Dynamics 365