BackAgent is a back office intranet system that offers an office collaboration and brokerage management solution. It features paperless transaction management, promotional marketing, professional websites, and more. We compiled user reviews from around the web and determined that BackAgent has a mix of positive and negative ratings. We also cover the pricing options for small business owners.
BackAgent Customer Reviews
Ease of Use: Good
Customer Service: Average
Summary of User Reviews
What BackAgent does well:
Users who recommend BackAgent like that it is easy to learn and use. Customers also like the multiple features available with BackAgent such as contact management and communication with the brokerage.
What BackAgent does not do well:
Users who gave BackAgent critical feedback said that some customer service representatives respond with a dismissive answer that doesn’t really address the issue. Several users also reported that some features could be improved.
Most Helpful Positive User Review
A user who gave BackAgent a positive review on G2 Crowd said that the system is user friendly and that it allows him to easily track transactions, as well as review and approve documents.
Most Helpful Negative User Review
A user who gave BackAgent a critical review said that sometimes, the customer service isn’t very helpful. She also mentioned that the interface and contact import features could be improved.
BackAgent has three brokerage plans, and pricing is calculated based on the company’s number of associates. Monthly cost for every associate is $1.50 for Intranet Only, $3.50 for Transaction Only, and $5 for Full Account. A minimum of $100 is required for each brokerage account.
|Monthly Cost per Associate|
|Create Marketing Materials|
|Mailing List Purchase & Mailing|
|Custom Workflow by Transaction Type|
|Transaction Notes & History|
|Auto Closing Docs Generation|
|Checklists with Auto set Due Dates|
There are also add-ons available for any plan. The sales team will work out what the setup fees for your account will be. The standardized fees are the same for all clients, but a portion of them are optional based on the size and makeup of your brokerage. Typically they include an initial system setup fee, an IDX license processing fee, and scheduled associate training fees.
To get an instant quote, you can go to their plans page and enter the number of associates you have at your company.
Compare BackAgent Competitors
Not sure if BackAgent is the best real estate transaction management software for you? Check out our comparison of three top real estate transaction management software for real estate agents.