BambooHR is a cloud-based human resources management software. It offers tools for employee self-onboarding, applicant tracking, HR reporting, and more. We compiled available reviews from around the web and found that BambooHR has mostly positive ratings. We also compared the most popular pricing options for small business owners.
BambooHR Customer Reviews
Ease of Use: Good
Customer Service: Fair
Pricing: Good
Summary of BambooHR Reviews
What BambooHR does well:
Users who gave BambooHR a positive review like the onboarding and offboarding functions. Reviewers said the software makes the process quick and easy.
What BambooHR does not do well:
There weren’t a lot of negative reviews on BambooHR, but some users who shared their cons mentioned that the payroll system and/or the applicant tracking system (ATS) could be improved. They said that payroll isn’t integrated well, and ATS doesn’t work as well as promised.
Most Helpful Positive User Review
A positive reviewer from the site Software Advice said that her job got easier after using BambooHR. With the reminders for onboarding/offboarding, the e-signatures and time off calendar, it has cut her workload in half. She said that the software is easy to use, visually appealing, and exactly what their company needs as they scale past 100 employees.
Most Helpful Negative User Review
A reviewer from G2 Crowd said that the newly-added ATS feature fell short of what they were expecting based on what the BambooHR sales reps promised. She said there are no capabilities to export or run reports on applicant data, which has been a huge disappointment for her team. She mentioned that they are now looking for a stand alone ATS that can cater to their needs.
Other BambooHR Reviews From Users Around the Web
Here are a few other resources for finding helpful BambooHR reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| Review Website | |||
|---|---|---|---|
| Software Advice | |||
| G2 Crowd | |||
| PCMag | |||
| *Average rating as of date article was written: Oct 6, 2017 | |||
BambooHR Pricing
BambooHR pricing isn’t readily available on their website. According to G2 Crowd, pricing is between $6 and $8 per month (per employee). Users are allowed to cancel their subscription anytime, and a free 7-day trial is also available.
| Price | ||
| Storage Per Employee | ||
| Reports | ||
| Salary and Job History | ||
| Employee Onboarding | ||
| Benefits Tracking | ||
| Mobile | ||
| Third Party Integrations | ||
| Customer Support | ||
Users can submit their details for more custom pricing options. Packages may be created to fit the needs of each company, and pricing may change depending on how many employees will be using the product.
Other features include:
- Applicant tracking system
- Time tracking
- Employee self-onboarding
- Advanced Reporting
- Custom workflows
- E-signatures (for current employees)
- Performance management
Compare BambooHR Competitors
Not sure if BambooHR is the right HR software for your small business? Check out our HR software buyer’s guide comparing three top providers.
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Mary Racter
Review SourceOrganic
Easy to work with the Bamboo team to customise the software for one’s needs. The interface is attractive and easy to navigate. An automated HR system for tracking and approving employee benefits helps the HR team scale in response to organisational growth.
As a user, I have found that the interface can seem overly simplistic, and integration with other apps in the HR ecosystem (such as payroll) seems limited.
Overview of all the functionality and possible customisations.
Review SourceOrganic
Gavin Scott-Miller
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The ability to cleanly and accurately store all relevant user information from the company in one awesome package is amazing. I don’t think any other product on the market does it better.
Some features we would love to see aren’t here yet. But they are always changing the internals of this product.
When you use this product be prepared for all of HR to use this product as their main tool on a daily basis. Keeping Bamboo up to date will make it more effective on a daily basis
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Chris Stout
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Very easy to use for an end user
Sometimes there are glitches that cannot be corrected without restarting.
Nothing. We are very satisfied.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Robin (Corrick) Love
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I am an employee, not an HR professional, however I’m a technical trainer and have trained HR professionals on other HR products. From an employee standpoint, I LOVE the Bamboo interface. Overall, it’s more attractive and a lot more user-friendly than other products I’ve used as an employee. The features that I really enjoy as an employee include:
Home page: The home page has some features I’ve never seen before and are my favorite thing about Bamboo. I’m sure these sections are customizable. There’s a Who’s Out section that lists who is scheduled to be off for the current day and for the rest of the month and it’s not a calendar format that boggles the mind- this is great when I’m wondering why someone’s not answering an email. There’s a Celebrations section that uses the same format which lists birthdays and work anniversaries. And there’s a Welcome to [Your Company name] that shows the bios of new employees that have just joined the company. There are also quick links to request time off and to view your benefits.
Welcome to [Your Company name]: I love this feature. We are a 50-100 employee company. Every time we have a new hire, Bamboo sends out a notice with the new hire’s bio, so everyone can welcome them. About half of our company works remotely, so this helps our company feel smaller and more intimate.
Time Off Requests: Requesting time of is so EASY. This is the easiest interface I’ve ever used for requesting and tracking your time off. Our company uses the approval workflow for this feature and it works flawlessly.
My Info page: I love that I can access all of the things HR requires of me easily and in one place. This page has subtabs for personal information, job description, time off, performance management tasks, documents (to be signed and signed), benefits, emergency contacts, etc.
I also like that there’s a picture for each employee, so you can put names with faces.
Finally, our company uses Google for email and our Google sign in works seamlessly with Bamboo, so we don’t have to remember yet another password.
There are a couple of areas that I find clunky and some areas our company doesn’t use. Our company doesn’t use Bamboo for time-tracking, other than time off, and I don;t think we use any payroll functionality, if Bamboo has that.
Areas that I find clunky include:
Performance Management: I’m SURE this is function of how my company has set this up, but that just means that the Performance Management isn’t very robust out of the box. They should provide some better set-up templates or something. The directions on the performance management pages where employees and supervisors fill in information are not user-friendly. The form isn’t intuitive at all. Which is really noticeable as a deficiency because the other interfaces in Bamboo are so slick. This said, the approval process and notifications for performance management work great as with the rest of Bamboo.
Files: We have a page in Bamboo called Files, where all of the companies HR files are housed. It’s a terrible filing system. Again, I’m sure my company’s set-up has something to do with this, but this area gives me a headache. There needs to at least be a search function where one could search for document titles or content, but there isn’t. The files can be sorted alphabetically, by date, and by file size, but that’s not super helpful. Otherwise you are at the mercy of how some HR person’s brain decided to create and arrange folders – ugh.
I am not a purchaser.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Robert Hicks
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Customer service
SaaS model
Good pricing – does not change
Uptime
The onboarding module is too process orientated and not focussed on the “smooth and engaging” side of the process
Nothing, does what it says on the tin – very very good piece of software
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.