BambooHR is a cloud-based human resources management software. It offers tools for employee self-onboarding, talent database, applicant tracking, and HR reporting. In this article, we covered user reviews. Ready to try BambooHR? Get a free trial.
What BambooHR Does Well
Users who gave BambooHR a positive review commended its intuitive, organized, and customizable interface that enables them to easily streamline their tasks. Some of them also said that features such as calendars, employee administration, and recruitment tracking, help them in efficiently centralizing their workflows.
“The reports are incredibly easy to access, for our company, BambooHR was by far the best option for us. The best thing about this product is the customization and the ease with which we were able to implement the system.”
—Jose Ramon Medina Bereciartu
What BambooHR Does Not Do Well
Users who gave BambooHR a negative review complained about slow responses from the customer support team. Some of them also had issues with the mobile app not syncing with the system, the steep pricing, as well as the applicant tracking function email templates.
“Software updates are too expensive. The ability to add or delete custom fields and reports has to go through your customer support channel. Therefore, make sure you already have everything planned during the planning and implementation of your project for your company to minimize the change requests and the additional cost.”
— Robinson Enrique Gonzalez Medina
BambooHR Pricing
BambooHR doesn’t publish its pricing plans online. Services from similar companies usually cost around $5 to $10/employee/month for basic services, while the more extensive apps can cost $20 to $40/employee/month.
Additional tools for performance management (peer feedback, assessments, and performance reports) and time tracking are also available. Prices are customized.
Ready to try BambooHR? Get a free trial.
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BambooHR Features
Check out the list below of some of BambooHR’s features:
See Features
BambooHR FAQ
How does BambooHR help users track personal time-off (PTO) requests?
See Answer
What tools does BambooHR provide for applicant tracking?
See Answer
Popular Integrations
Here is a list of some of BambooHR’s popular integrations:
View Integrations
BambooHR Alternatives
Not sure if BambooHR is the right fit for you? Read our reviews of all top HR software or check out one of these three BambooHR competitors.
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Leave a Review
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Gabriela Lugo
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
The monitoring and administration system for the different areas of human resources offered by this software is fascinating. The management is user-friendly and responsive.
It does not present much flexibility when it comes to managing absences and managing the database of employees, making its use inefficient. However there is no more that can be mentioned about it.
We would have liked to know more about its integration with Dropbox, ways in which it is applied and how it is used correctly. However, there is not much to say. We highly recommend it.
Verified Review
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Spencer Ericson, PHR, MBA
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
BambooHR is simple to use and has a beautiful user interface that employees love. BambooHR helps you keep track of, share and report on HR data. The workflows allow you to easily route changes for approval helps keep things paperless.
The integrations are poor, and the customer service isn’t always great.
I wish we would have investigated the integrations more thoroughly. The integrations with Netsuite and Jobvite were not very good, and it was very hard to get support on them. Customer service is very junior and I often felt like I knew more about the system than the customer support person I was talking to on the phone.
Morgan Collett
Verified Review
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Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
BambooHR really helped us implement effective HR practices. Before we used BambooHR we didn’t even effectively know or communicate a clear reporting line. We’ve used it for leave, org structure, onboarding, offboarding, and performance management (optional extra module). BambooHR also has integrations with a lot of additional systems which can augment it, such as Small Improvements.
We have found BambooHR to be very expensive compared with our other software needs. There is also limited customisation due to it being an off the shelf product. For example we could not find a way to keep job descriptions in a way that would make them visible to the whole company.
We could not adjust the BambooHR performance management peer review system to our review cycles, and it is limited in terms of how many peers you can select for these reviews.
Verified Review
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Jana Vintrova
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The product on its own is great and designed for a purpose. What makes BambooHR special is their excellent customer service, speed of response, way they resolve issues and support the users. I also appreciate the speed of the software development (month on month basis) based on customers demand. We used to store emoplyoee data (incl payroll) in hardcopies and very disorganized electronic files. We used to process document signatures via sending pdfs via email and chasing people to insert picture of their signature. We used to run approals on salary changes and promotions via word document being sent over via emails. We used to manage time off and annual leave balances via excel spreadsheets and email approvals. You can imagine all of this was a nightmare, considering our staff is located in 10+ different countries. BambooHR set our HR free, enabled us to manage majority of HR processes electronically and empowered managers and employees to have resonsiblity over their part of it. All is fast and transparent. We also did not have to spend much time traing our teams to work with HR, as their UX design is extremely good and intuitive.
Our company is based in United Arab Emirates and sometimes we find BambooHR too US specific, which unfortunately does not allow us to use the full scope of the features it offers especially the timesheet features as it calculates overtime based on US laws. Other feature that does not work for us is tracking of trainings, as we need employees to be able to add records (currenly only admin can do that) or confirm completion of specific training reqeusted by HR (again, only admin can perform this action).
If I know how great the software is, I would have implemented it much earlier:)
Verified Review
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Michael Allen Andre
Verified Review
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Review SourceOrganic
BambooHR is a great software to attract applicants, in the platform it appears all the information of each, with a good precentacion for a better use of this information, it did not testify of how well it worked, but BambooHR has been one of the best software of recruitment.
Nothing to add against, good customer service and good personalization.
The personalization that the platform has is one of our favorites, but with so many features on occasions BambooHR needs a break to familiarize us.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.