Zendesk Sell (formerly Base CRM) is a CRM software designed specifically for salespeople. It provides users with an all-in-one platform where they can perform tasks such as sales tracking, lead contact management, and task management. In this article, we cover user reviews and pricing. Ready to try Zendesk Sell? Get a free trial.
What Zendesk Sell Does Well
Users who gave Zendesk Sell a positive review said that it is user-friendly. They also added that the platform is intuitive and that it streamlined client communication for an added boost in sales.
“I love the user-friendly interface and layout of the dashboard. Building multiple smart lists and being able to export these is also extremely useful for our reporting and marketing purposes.”
—Peter Aquilina
What Zendesk Sell Does Not Do Well
Users who gave Zendesk Sell a negative review mentioned that the email features need improvement. Another also cited the presence of bugs while they were using it.
“Base has a lot of issues that frustrate me. I can’t move from record to record as you can in a standard database. I have to move from a record back out to the main menu and click on the next record. Their customer support is horrible. Email only, with very slow response time. There are numerous tech issues they seem to deny and have no fix for. Examples: Records and notes disappear from database regularly. No easy sync method with my tablet.”
—Terry Lamb
Zendesk Sell Pricing
Zendesk Sell has four subscription plans: Team ($25/user/month), Professional ($59/user/month), Enterprise ($125/user/month), and Elite ($2,388/user/year). The main differences between the plans include the limits to document storage, pre-built reports, plug-and-play integrations, and users, as well as access to premium features such as SSO, task automation, product catalog, and more.
| Plans | ($/User/Month) | ($/User/Year) | |
|---|---|---|---|
| Team | (or $19/user/month) | ||
| Professional | ($49/user/month) | ||
| Enterprise | (or $99/user/month) | ||
| Elite | (or $199/user/month) |
*The annual plans are paid in full at the start of the billing cycle.
Ready to try Zendesk Sell? Get a free trial.
Zendesk Sell Features
Check out the list below of some of Zendesk Sell’s features:
See Features
Top Zendesk Sell Pick from Fit Small Business
6 Best CRM for Small Business in 2019 — CRM software helps businesses efficiently manage relationships with customers and prospects using sales pipelines and other organizational tools. We compared more than 20 products offering a range of options to determine the six best CRMs for small businesses in terms of price, features, customization, integrations, and reporting, arriving at the best overall CRM.
Zendesk Sell FAQ
Does Zendesk Sell offer useful resources for new users?
See Answer
What type of support does Zendesk Sell provide?
See Answer
Popular Integrations
Here is a list of some of Zendesk Sell’s popular integrations:
View Integrations
Zendesk Sell Alternatives
Not sure if Zendesk Sell is the right fit for you? Read our reviews of all top CRM software providers or check out one of these three Zendesk Sell competitors.
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Gabriela Lugo
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Zendesk has an interesting system of multiple channels, so that communication with customers is not interrupted at any time. Has a good record of work reports
Zendesk does not offer the user the ability to perform routing automatically. We do not like how complicated it is to manage tickets. Its price of 149 USD (for the Enterprise plan) is excessively expensive
That Zendesk was so good at tracking, and that it had such good self-service support. This service has met all expectations, so we are satisfied with Zendesk
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Peter Aquilina Director Real Estate Dynamics
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I love the User friendly interface and layout of the dashboard. Building multiple smart lists and being able to export these is also extremely useful for our reporting and marketing purposes.
I love using their Smart lists for reporting and marketing purposes. However, there are some options or “Fields” available in one smart list which is then not available on the other. We want to have a list of our current Deals and the contact information, ie: email and phone available for exporting into our marketing software yet this is not possible. The same goes for having our Contact smart list where we have those fields available yet we do not know which Deal they are associated with. There is also an issue with emails syncing on a contact – sometimes we will not know what has been sent out from the business to a potential client and therefore, double ups can occur.
Their limitations across combining Contact and Deal smart lists. Some of the functionality available in one is not available to the other which makes exporting for reporting purposes more time consuming.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Terry Lamb
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Not too many things. I use Base because there are not any good CRM programs that understand the direct sales market or process and Base at least has some of the features important to direct sales consultants.
Base has a lot of issues that frustrate me. First and foremost, I can’t move from record to record as you can in a standard database. I have to move from a record back out to the main menu and click on the next record. Their customer support is horrible. Email only, with very slow response time. Then, it’s a canned email telling me how important I am and how they can’t wait to help me (ugh). There are numerous tech issues they seem to deny and have no fix for. Examples: Records and notes disappear from database regularly. No easy sync method with my tablet.
I use base because there is no CRM (including Base) designed for direct sales. If there were, I’d be using it.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceOrganic
Chris Gerac
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I think Base integrates strategically. Their google and zen desk integrations appeal to younger businesses. They also have layers of depth in their product.
For the most part, base was great. I think functionally, the interface can seem a little clunky, but overall I believe it is relatively easy to use.
The scope of their functionality. As a straightforward CRM, base is wonderful. but it is limited on categorizing information outside of the normal uses.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Kailey Donewald
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Makes the product user friendly and intuitive and customer service has always been top notch.
Allow for customizations as the lowest membership level. The sales stages don’t make sense for our company and while we can change the names, there are certain automatic triggers (like invoice creation) that only happen at a certain stage and we are unable to add more stages before it.
We are a food industry start-up and the sales pipeline doesn’t entirely match our process and it’s been a challenge to adapt it to fit our needs.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.