Bazaarvoice is a customer experience software that enables users to gather different types of consumer-generated content (CGC). Its features include product reviews, ratings, curated social content, email response, product sampling programs, personalization data, and more. In this article, we cover Bazaarvoice reviews and pricing. Ready to get started? Visit its website.
Bazaarvoice pricing is not readily available on its website. Pricing for similar providers has monthly fees of around $50 to $300 for basic functionalities while the more extensive apps can cost up to $1,500/month. Factors that affect pricing include access to advanced features such as customer engagement scores, loyalty programs, and more.
Ready to get started with Bazaarvoice? Visit its website.
Summary of Positive Bazaarvoice Reviews
Users who gave Bazaarvoice a positive review said that the program is easy to learn and use. They added that its email automation saves them time from having to draft follow-up emails themselves. Some mentioned that the customer support team is responsive.
One user who gave Bazaarvoice a positive review on G2 said that it has a user-friendly interface for monitoring and interacting with consumer-generated content. He added that the customer support team is quick to answer and is helpful in troubleshooting his problems. He also shared that automated emails made it convenient for him to send reviews to a large number of recipients.
Summary of Negative Bazaarvoice Reviews
Users who gave Bazaarvoice a negative review wished for the ability to customize the reporting dashboard’s format. Some also complained about its steep pricing.
One user who gave Bazaarvoice a negative review on G2 suggested adding dashboard and report customization options to reflect his own parameters. He also wished that he could personalize the automated response emails further.
Check out the list below of some of Bazaarvoice’s features:
- Ratings and reviews
- Questions and answers
- Retail network connections
- Curated social content
- Product sampling program
- Personalization data
- Review distribution
- And more
How can Bazaarvoice users respond to customer reviews and questions?
Bazaarvoice users can respond to customers’ reviews and questions directly through a microsite called the Bazaarvoice portal. Reviews and questions posted on their sites or retail channels appear in this portal.
Can Bazaarvoice help users find potential influencers?
Bazaarvoice users can utilize the analytics dashboards to find social media users who have posted about their products. These dashboards can display how these influencers affect the users’ site engagement, conversion, and revenue.
Here is a list of some of Bazaarvoice’s popular integrations:
Have you read these Bazaarvoice reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Bazaarvoice competitors.