Online fax services allow you to avoid the traditional fax machine and send faxes directly from your computer or smartphone. Common features include a monthly allowance of pages, document encryption, and compliance features. We evaluated several services and narrowed them down to the best six based on their ability to serve small businesses.
Top 6 Online Fax Services for 2019
|Online Fax Service|
(Best overall) Businesses looking for the best overall combination of price and features
Teams looking for a memorable vanity fax number
Companies that do business overseas and need an international fax number
Organizations seeking a free, no-frills digital faxing solution
Less technical users that want to send faxes easily within their email client
Teams that want to send most of their faxes via a mobile device
How We Evaluated Online Fax Services
Online fax services allow you to send and receive fax documents without the use of a traditional fax machine. These systems should provide users with enough pages every month to meet their needs with a layer of protection to ensure your documents don’t get into the wrong hands. These solutions should also be easy enough to use for less tech-savvy workers and eliminate the need for bulky fax equipment that needs constant maintenance.
Criteria we used to evaluate the best services include:
- Cost: Services should be affordable enough for small businesses to use.
- Ease of use: Fax systems should be intuitive enough for users of all skill levels.
- Pages per month: We looked at the monthly allowance of pages that each service offers.
- Overage charges: We looked at the per-page charge that each service charges if you exceed the monthly allowance.
- Fax numbers: We examined the availability of local, toll-free, and international numbers in each service.
- Mobile document scanning: Many leading online fax services allow users to scan documents with their smartphone camera via a mobile app.
- Security encryption: Fax documents should be encrypted so that they are not seen by malicious actors while being sent or received.
- HIPAA compliance: The Health Insurance Portability and Accountability Act (HIPAA) requires that documents with individual health information meet a certain level of security.
- Mobile apps: Mobile faxing apps help business users send and receive important fax messages while away from the office.
Based on the above criteria, we find that MetroFax is the best online fax service for most business users. It comes at an affordable price and it provides a generous amount of pages per month, even at the lowest level of service. It also comes with standard encryption and a mobile app. Read on to see how our online fax services stacked up.
Best Overall Online Fax Service for Small Businesses: MetroFax
MetroFax is an online fax service that starts at $7.99 per month and allows you to send and receive as many as 2,500 pages per month depending on the package you choose. The solution provides local and toll-free numbers as well as a mobile app that can be used for scanning documents. Therefore, we find that MetroFax is the best option for most general business users since it provides an ideal combination of price and features.
MetroFax comes in three different packages. Prices range from $7.99 for the Essential package and go all the way up to $35.95 per month for the Professional version. While plans come with monthly page limits, additional pages can be added at a rate of three cents per page.
MetroFax pricing options include:
- Essential: $7.99 per month for 500 pages
- Value: $12.95 per month for 1,000 pages
- Professional: $35.95 per month for 2,500
- Overage charges: 3 cents per page
MetroFax’s features include local or toll-free phone number with every new account. It also includes features like number porting and document encryption. You can send and receive faxes either through a desktop or mobile app, or you can send faxes directly through your email client, like any other online fax product.
MetroFax features include:
In its Essentials package, MetroFax supports sending and receiving up to 500 pages. Businesses with higher fax volumes will want to consider the Value version, which supports 1,000 pages, or the Professional package, which provides 2,500 pages. The fact that the three-cent overage charge is so low, combined with the high page limit, makes this one of the best values of its kind.
When you sign up for a new MetroFax account, you have the option of either adopting a local or toll-free phone number. The business phone number that’s best for your team will depend on whether you want a business presence in your local area or something that makes you look like a nationwide company. However, MetroFax does not provide an international number like MyFax does.
Security & Compliance
MetroFax reportedly encrypts every fax document sent through its servers. However, MetroFax is not compliant with the Health Insurance Portability and Accountability Act (HIPAA), unlike RingCentral Fax. This means that MetroFax is best for organizations not involved in health care and will not be sending documents regarding medical information.
MetroFax provides users with a mobile app for iOS and Android devices. The app allows you to send and receive documents from your smart device, which makes it great for workers who are away from the office frequently. You can also take pictures of documents and send them as PDF files. However, the app is not as intuitive as FaxBurner, which is designed specifically for mobile users and is less confusing to use.
What MetroFax Is Missing
MetroFax provides a comprehensive online faxing experience at an affordable price. With that said, it does not provide HIPAA compliance. Health care companies, insurers, or those who otherwise want to send medical documents will want to look at RingCentral Fax or Biscom 1-2-3 instead. It also lacks international numbers, making it less suited for companies doing business overseas, as compared to MyFax.
What Users Think About MetroFax
Users find MetroFax to have all the core faxing features they are looking for. However, there are several complaints about the solution’s customer service operations, which can be slow and unresponsive.
Best Online Fax Service With Vanity Number: RingCentral Fax
RingCentral Fax is an online fax service that can be used in conjunction with the company’s voice-over-internet-protocol (VoIP) business phone service. The service, which starts at $12.99 per month, offers toll-free as well as local fax numbers. It also offers a vanity number (like 1-800-FLOWERS) so that your fax number is easier to remember. RingCentral Fax is the best system for teams that want a customized, memorable number for their fax presence.
RingCentral Fax Pricing
RingCentral Fax is available either as a separate offering or bundled with the company’s VoIP phone service in a customized plan. Prices range from $12 for the Fax 750 package and go up to $49.99 per month for the Fax 2500 plan. This is a moderately priced online fax solution.
RingCentral Fax pricing options include:
- Fax 750: $12.99 per month for 750 pages and 6 cents per additional page
- Fax 1500: $17.99 per month for 1,500 pages and 5 cents per additional page
- Fax 2500: $49.99 per month for 2,500 pages and 4 cents per additional page
RingCentral Fax Features
RingCentral Fax lets you send and receive faxes either through email, a computer, or with the RingCentral mobile app. It can also connect data with Google Drive and other cloud services so that you can store your files quickly and easily.
RingCentral Fax features include:
The most affordable version of RingCentral Fax allows you to send and receive up to 750 pages before additional fees. This is more than the entry level version of MetroFax, but it comes at a higher price. However, the top-tier version of RingCentral has one of the most generous page allowances on the market at 2,500 pages. Organizations with high fax volumes might find an ideal solution in the plans on offer with this service.
RingCentral fax provides you with the choice of a local, toll-free, or vanity number. Making your fax number a vanity number (such as 1-800-CLEANING) helps to make your number more memorable. No other system we looked at offers vanity fax numbers, so RingCentral Fax is perfect for companies looking to make it easier for their customers to remember their fax number versus their competitors’ fax numbers.
Security & Compliance
RingCentral Fax provides encrypted faxing, so your documents will stay secure. The software is also HIPAA-compliant, so you can send and receive sensitive medical information without having to worry about breaking the law. MetroFax and other solutions do not offer this compliance, making RingCentral a great fit for companies that work in health care fields.
You can send and receive faxes through the RingCentral mobile app. This software, which is available on iOS and Android devices, boasts an intuitive user interface with a clean, modern look. With that said, the app does not offer as many features or work as smoothly as FaxBurner, which is designed mainly with mobile use in mind. Still, RingCentral Fax should be able to suit the needs of users who want fax features on both desktop and mobile devices.
What RingCentral Fax Is Missing
While RingCentral Fax offers vanity numbers, it does not provide new customers with a free international number. Companies with multinational operations may want to consider MyFax instead, which provides an international number with each new account.
What Users Think About RingCentral Fax
Users report that RingCentral Fax is very easy to use, and customers appreciate that the product integrates with cloud storage services. However, some users complain that customer service can be unhelpful in the event of a problem. For more impressions, check out our RingCentral Fax user reviews page.
Best Online Fax Service for International Calling: MyFax
MyFax, which starts at $10 per month, is a provider of online faxing software that can be used via email, web portal, or as a mobile app. In addition to features such as a monthly page allowance and document encryption, MyFax also provides you with the ability to utilize an international fax number. This makes it good for companies that do business overseas and want a business presence to reflect that.
MyFax starts at $10 per month for the Home Office User addition and goes up to $40 per month for the Power User tier. If you exceed your allotment of pages, you are charged 10 cents per page. The fact that it offers so few pages per month makes a very expensive option.
MyFax pricing options include:
- Home Office User: $10.00 per month to send 100 pages and receive 200 pages
- Small Business User: $20.00 per month to both send and receive 200 pages
- Power User: $40.00 per month to both send and receive 400 pages
MyFax makes sending and receiving faxes a simple process whether you choose to do so by email or the company’s mobile app. It has low monthly page allowances, but the fact that it offers an international number makes it a great fit for organizations with an overseas business presence.
MyFax features include:
In its most expensive version, MyFax only allows you to send and receive 400 pages per month before being charged with an overage fee. This puts it at a disadvantage compared to the 500 pages offered by MetroFax’s entry-level plan or systems like RingCentral Fax that support up to 2,500 pages. Therefore, MyFax is best suited for companies with relatively low monthly fax volumes.
Most online fax services allow you to use either a local or toll-free number. However, what makes MyFax impressive is that fact that you can also add fax numbers from dozens of countries. Therefore, if you have customers overseas, this will make your business look like it has a greater footprint. As such, it is a good fit for multinational organizations.
Security & Compliance
Just like RingCentral Fax, MyFax offers both encryption on documents and compliance with HIPAA regulations. This means that organizations are free to use the service to distribute medical information without worrying about breaking laws. Those that work in health care or related fields will appreciate this aspect of MyFax.
With the MyFax mobile app, you can use your iPhone, iPad, or Android device to send and receive faxes while on the go. You can even take a picture of a document and attach it to outbound faxes. This about matches the functionality of competing services. However, the app’s interface is not as intuitive as FaxBurner’s.
What MyFax Is Missing
MyFax would be easier to recommend for most business users if the price were lower and it allowed you to send and receive more pages per month. Therefore, if your team has a high monthly fax volume and doesn’t need the same range of international fax numbers, you may want to consider MetroFax, which supports up to 2,500 pages for just $35.95 per month.
What Users Think About MyFax
Companies with an overseas business presence appreciate the fact that MyFax offers international numbers. With that said, many users find the services to be too expensive for what it offers. They also say that customer service is lacking.
Best No-frills, Free Online Fax Service: FaxZero
Unlike other fax services we looked at, you can use FaxZero completely free of charge. You can either send free faxes with limited functionality or spend $1.99 per fax for more pages, which also removes FaxZero branding. While FaxZero is a simple solution, we recommend it for teams that only need to send occasional faxes that do not contain sensitive information, even for the paid version.
FaxZero comes in two different versions. The Free Fax version does not cost any money but includes only basic features. The Almost Free Fax version charges per fax, supports more pages, and removes branding. This is by far one of the most affordable fax solutions available.
FaxZero packages include:
- Free Fax: Free, maximum of three pages per fax and five faxes per day, and messages are watermarked with FaxZero logo.
- Almost Free Fax: $1.99 per fax, maximum of 25 pages per fax, and removes FaxZero branding.
As a free solution, FaxZero offers a limited feature set compared to its competitors. For example, it offers no mobile app, nor does it provide security for documents. Still, its basic features should be enough for companies that rarely need to send faxes.
FaxZero features include:
The free version of FaxZero supports just three pages per fax message and five faxes a day. Even the paid version, which charges a fee for every fax, limits you to 25 pages per fax, which makes it even more restrictive than MyFax. Still, 25 pages should be enough for most users and is perfect if you want to send files but have no need for a full-featured fax system.
FaxZero does not provide you with a fax number. Instead, you simply type the fax number you are trying to reach, and messages are sent from the company’s fax number. This means you also cannot receive faxes with the system, unlike other services. Therefore, FaxZero only makes sense for companies that do not need to receive fax messages and only need to send out the occasional form or message to other parties one way.
Security & Compliance
FaxZero offers no encryption or compliance. Unlike systems such as MetroFax and MyFax, there are no measures to protect your faxes from getting into the wrong hands. As a result, FaxZero is best suited for teams that want to share nonessential information with outside parties.
You can go to faxzero.com on your phone’s web browser and send faxes that way, but there is no FaxZero app for iOS or Android phones. This is a far cry from other systems like FaxBurner, which offer a full suite of features on your smart device. Still, FaxZero is good for desktop users who want to send messages for free.
What FaxZero Is Missing
FaxZero is missing most of the more powerful features of a complete online faxing service. There is no mobile app, no encryption, and no ability to adopt your own unique fax number. Those looking for a more traditional faxing system should instead look at MetroFax, which starts at just $7.95 per month and lets you send up to 500 pages.
What Users Think About FaxZero
FaxZero users are able to overlook the service’s limitations due to the fact that it can be used for free. With that said, many are frustrated with the file size limits placed on messages and the fact that it does not offer companies their own fax number.
Best Online Email Fax Service: Biscom 1-2-3
Biscom 1-2-3, which starts at $7.99 per month, is a unique online fax service. Rather than rely on a web or mobile app for faxing, the system is designed to be used entirely within your email inbox. In addition to features such as document encryption and a local phone number, Biscom is perhaps the most effective online fax service for less tech-savvy users who want to send and receive messages entirely through email.
Biscom 1-2-3 Pricing
Biscom 1-2-3 is one of the more expensive online fax services on the market. Prices range from $7.99 per month and go up to $14.99 per month, but only allow as many as 300 pages to be sent in a month. Fees for additional pages are 7 cents per page.
Pricing options include:
- Individual: $7.99 per month for 30 pages and 7 cents per page afterward
- Small Group: $14.99 per month for 300 pages 7 cents per page afterward
Biscom 1-2-3 Features
Once you sign up for Biscom 1-2-3, you’ll be able to send and receive messages right from your email client. To send a fax, simply start a new email message and enter the recipient’s information under the following format:
Similarly, any pages sent to your fax number will be directed to your email inbox. The fact that using Biscom 1-2-3 works just like sending an email makes it ideal for less tech-savvy employees.
Biscom 1-2-3 features include:
The top-tier version of Biscom 1-2-3 only supports up to 300 pages per month before you are hit with an overage fee. When you consider that MetroFax’s Value plan costs less and provides 1,000 pages per month, Biscom 1-2-3 seems like a poor value. Still, it is a good fit for those with lower faxing volumes who want to run their fax operations solely from their email client.
Biscom 1-2-3 provides you with a local number when you sign up with the service. Unlike other solutions, it does not provide you with a choice of local numbers. It doesn’t support toll-free, vanity, or international numbers, either. Biscom 1-2-3 is best suited for organizations that are fine with only having a local fax presence and those that want to conduct all of their business via email.
Security & Compliance
Files sent through Biscom 1-2-3 are encrypted, so you can enjoy the peace of mind in knowing that your fax messages are secure. Like other fax services, it is also HIPAA compliant, so it is safe to send documents regarding sensitive health information. In fact, the company’s website boasts that the service is used by New England health care provider AthenaHealth. Those who want full security of their faxes will find a good fit in Biscom 1-2-3.
While Biscom 1-2-3 offers the best email faxing functionality out of any system we looked at, you can also access your faxes via a mobile app for iOS and Android phones. However, the app is fairly basic and does not have the smooth modern look of solutions like FaxBurner or RingCentral Fax.
What Biscom 1-2-3 Is Missing
It’s unfortunate that Biscom 1-2-3 does not offer as many monthly pages as competing services. Businesses with high fax volumes may want to look at MetroFax instead. Even in its entry-level version, MetroFax offers users 500 pages.
What Users Think About Biscom 1-2-3
Users like the fact that they don’t have to fuss with a complicated web interface to send and receive faxes. They also appreciate the fact that multiple users can easily access one fax inbox. With that said, there are several complaints about the high price of the solution and the fact that its mobile app is limited.
Best Online Fax Service for Mobile Use: FaxBurner
FaxBurner is an online fax service with a design focus on mobile faxing. The company does not offer a desktop app, but it provides the best mobile faxing app we’ve seen in a solution of this kind. Prices for FaxBurner start at $9.97 per month, although a very limited free version is available to try out the product’s features. The system is perfect for business users who want to send and receive faxes while on the go.
FaxBurner offers a free version, but it is so limited that it effectively serves as a free trial. As such, we’ll be focusing on the paid versions. Paid versions provide a toll-free number and cost anywhere from $9.97 to $19.97 per month depending on page volume. This makes FaxBurner an affordably priced service.
Pricing options include:
- Professional: $9.97 per month, 500 pages, permanent fax number
- Premier: $19.97 per month, 2,000 pages, permanent fax number
FaxBurner delivers a robust set of faxing features in a smooth mobile experience. The company is generous with its page allowances and provides security for your fax documents. It lacks the fax number types of its competitors, but it is still a complete fax solution.
FaxBurner features include:
Compared to most other fax services, FaxBurner provides a solid value for the number of pages you get with each tier. For example, $19.97 per month gives you 2,000 pages. This is just a little more expensive than the $17.99 per month that RingCentral charges for 1,500 pages, making FaxBurner a good fit for those with the highest faxing requirements.
FaxBurner only provides you with a toll-free number. This is very different from most services, which at least offer the choice of a local or toll-free number with each new account. Still, a toll-free number can give your company a professional presence, and it’s a good fit for organizations that want to look established and respectable to customers nationwide.
Security & Compliance
FaxBurner encrypts its fax messages to keep malicious actors from seeing your sensitive information. And unlike MetroFax, the system is HIPAA compliant, so it can be used to exchange health records and other related date. Business users in all industries can enjoy peace of mind while using FaxBurner.
One of FaxBurner’s biggest strengths is that it has the most attractive mobile interface out of all the online fax services we looked at. While the service can be set up to work with your email, it was designed with mobile use in mind, as the layout is very easy to understand and use thanks to large icons and a modern set of fonts and colors. This makes the system ideal for employees who are frequently away from the office.
What FaxBurner Is Missing
FaxBurner’s monthly page allowance is far eclipsed by MetroFax. Even MetroFax’s most affordable option offers just as many pages for several dollars less. Customers with high fax volumes may want to consider that service instead.
What Users Think About FaxBurner
Users laud FaxBurner’s ability to send and receive faxes on a mobile device so easily. They also appreciate how generous the company is with page allowances. However, some users wish there was a pay-as-you-go option for companies with lower fax volumes.
The traditional landline fax machine has been replaced by smarter, less expensive online faxing services. These systems make it easy to send and receive faxes from mobile and desktop devices. They also provide enough encryption and compliance features to make them just as secure as traditional faxes.
We recommend MetroFax for most business users. The system is affordably priced and lets you send a high number of faxes per month. The vendor even offers a no-risk 30-day free trial so that you can see all the software has to offer without committing. Click the link below to learn more.