6 Best WordPress FAQ Plugins 2020

WordPress FAQ plugins enable users to add a frequently asked questions section to a WordPress site without code easily. We reviewed dozens of the top FAQ plugins and chose the top six, including the best overall based on price―with a preference for those with free versions―ease of use, features, customization capabilities, reviews, and customer service.

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Top 6 WordPress FAQ Plugins 2020

How We Evaluated the Best WordPress FAQ Plugins

There are many third-party WordPress plugins available; with so many functions and features included in each, it can be a challenge finding the best ones. To help you find the right one for your business, we researched and reviewed dozens of the leading WordPress FAQ plugins based on price, ease of use, features and customization capabilities, user ratings, and customer service.

The criteria we used to evaluate and determine the best WordPress FAQ plugins include:

• Price: Affordability is key for small businesses, so we sought FAQ plugins that offer free versions as well as low-cost premium versions for less than $50 per year or $95 per site for a one-time fee.
• Features: FAQ plugins generally come with features such as the ability to create accordion and toggle-style FAQs as well as the ability to categorize questions and search existing FAQs. We looked for plugins that include these basic FAQ features, with a preference for those that include additional features such as FAQ analytics and the option to enable user comments.
• Shortcodes and supporting documentation: Shortcodes enable users to add functionality to their site easily. Specifically, they allow users to place plugin content in a specific layout on any page or post using short bits of code. We considered the number and types of shortcodes included as well as the quality of documentation and educational resources available for each plugin.
• Customization capabilities: Businesses need the ability to customize FAQs easily, including styling elements such as layouts, fonts, and color schemes to match a business’s branding and general site design. We favored plugins that give users the ability to customize as much of their FAQs as possible.
• Responsive design: To be considered for our list, FAQ plugins had to be fully responsive, meaning they render cleanly on mobile devices as well as desktops. This ensures the best possible user experience for readers no matter which type of device they are using.
• Ease of use: The purpose of WordPress plugins is to give users an easy way to add extra functionality to their site, so we considered how user-friendly the plugins are. This includes the quality of documentation included as well as how easy FAQ-building interfaces are to use.
• User reviews: The best WordPress FAQ plugins are those that are highly rated among its active users. To be considered for our list, plugins had to have a minimum average rating on WordPress of at least 4.5 out of 5 stars.
• Customer service: While customer service is not a standard inclusion for free plugins, the best plugin providers offer users some form of customer support. We chose plugins that offer documentation or forums for free versions and quality, responsive support for premium plans.

Based on the evaluation criteria above, the overall best WordPress FAQ plugin is Ultimate FAQ. The plugin lives up to its name as it is the most versatile and easy-to-use plugin currently available. While it includes all of the most common FAQ features, it also includes extras like user statistics and the ability to link FAQs to social. Additionally, it has more than 30,000 active installs and a 4.5-star rating on WordPress.

Ultimate FAQ: Best Overall WordPress FAQ Plugin

Ultimate FAQ is our choice for the best overall WordPress FAQ plugin. It stands out for being a versatile and feature-rich plugin that includes multiple shortcodes, categories, ecommerce integration, and more. Free and premium versions are available for $30 per year. It’s best for those that want an FAQ plugin that can be used to create everything from knowledge bases to FAQs on product listings.

Ultimate FAQ Pricing

Ultimate FAQ offers users two versions: a free version and a premium version that costs $30 per license. Both include an unlimited number of fully responsive FAQs, six shortcodes, and the ability to categorize FAQs. The premium version adds features such as the ability to search FAQs, connect FAQs to WooCommerce, and create members-only FAQs.

Ultimate FAQ Tiered Pricing & Features

Free Version

The free version of Ultimate FAQ comes with unlimited FAQs, six different shortcodes for embedding FAQs into sites easily, and the ability to categorize FAQs for better FAQ organization. It also includes the ability to enable visitor comments on individual questions, which is a unique feature that is particularly valuable to potential buyers who want to get more information about an FAQ-related to a product or service.

This free version of Ultimate FAQ is best for businesses that are looking to build a variety of FAQs throughout their site, given the six shortcodes, which offer different layouts and designs of FAQs and unlimited FAQs. For example, this could be a consulting agency that wants to include basic FAQs sections on different services pages as well as a resource center to provide prospective clients with more information.

Premium Version

The premium version of Ultimate FAQ costs $30 per year for the rights to use it on one WordPress site. It includes all of the basic features from the free version, plus the ability to make FAQs searchable―including an FAQs search shortcode―build FAQs using a drag-and-drop editor, connect FAQs to WooCommerce product listings, and enable members-only FAQs. It also includes more advanced styling options.

Given the advanced integrations and permissions, this plan is best for online retailers that are building out comprehensive websites that will use FAQs to help engage buyers and promote engagement with product pages. For example, this could be a fitness brand that sells memberships and products online and wants to include an FAQ tab on product listings to answer commonly asked questions about product features.

Ultimate FAQ Customer Service

The inclusion and type of customer service available with Ultimate FAQ depends on which version of the plugin you use. The free version doesn’t offer live dedicated customer support and instead offers support through the WordPress forum. Those who purchase the premium version get six months of dedicated customer support via email. It also offers a comprehensive help center, including documentation and educational videos for all users.

What Ultimate FAQ Is Missing

Ultimate FAQ is missing the ability to connect to WooCommerce with the free version. Instead, users will need to upgrade to the premium version, which costs $30 per license. Those looking to use an FAQ plugin with WooCommerce for free should consider Helpie FAQ because it includes the WooCommerce integration.

What Users Think About Ultimate FAQ

The Ultimate FAQ WordPress plugin has a 4.5 out of 5-star rating from more than 200 reviews on WordPress.org. Of the reviews, currently 80% are 5-star reviews. Positive reviewers frequently comment that it is a great FAQ plugin that is easy to use, reliable and has good customer service. Negative reviews revolve around the need to upgrade to the premium plan to get all of the features. It’s also worth noting that 90% of the 1-star reviews are more than a year old.

Where to Find Ultimate FAQ

Those interested in a versatile and comprehensive FAQ plugin can find Ultimate FAQ on WordPress.org by searching “Ultimate FAQ” in “Plugins.” From there, you can learn more about the plugin, install, and activate it. You can also learn more about the premium version by visiting Ultimate FAQ online. Try Ultimate FAQ today.

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Arconix FAQ: Best WordPress FAQ Plugin for Ease of Use

Arconix FAQ is a popular WordPress FAQ plugin that stands out for its ease of use. It’s a free, simple, and straightforward FAQ plugin that includes one FAQs shortcode and enables users to build out FAQs by groups. Site visitors can then engage with FAQ questions using toggle or accordion functionality. It’s best for those without technical expertise building a simple, code-free FAQs section.

Arconix FAQ Pricing

Arconix FAQ is a free plugin available from the WordPress directory. It’s easy to use and mobile-responsive with two FAQ styles, toggle, and accordion. While there is no premium version of the FAQ plugin, it offers premium addons for specific use-cases such as FAQs with rental agreements or seasonal pricing for $79 per site.

Arconix FAQ Features

The Arconix FAQ plugin is a fully responsive and mobile-friendly plugin, on top of being a very easy-to-use plugin. It comes with one FAQ shortcode, enabling users to place FAQs sections anywhere on their site in one format. It also lets users categorize questions by groups and gives users the choice to display FAQ answers automatically or not.

Core Functionality

Arconix FAQ is a simple WordPress FAQ plugin that requires no coding or technical expertise. Users can easily add a new FAQ from the user dashboard, similar to how WordPress pages are added. It also enables users to create custom URLs for each question, and easily group FAQs by topic or subject for straightforward FAQ organization and web placement.

Ease of Use

Arconix FAQ is a streamlined FAQs plugin, making it very simple and straightforward to use. It includes one shortcode, making it easy to place FAQs sections on web pages for those using a WordPress website builder plugin. It also gives users an easy way of managing FAQs sections in one place as users can build FAQs and edit questions/answers from a single Arconix FAQ plugin tab as opposed to building and managing FAQs on individual site pages.

Customization Capabilities

This plugin comes with a limited range of customization capabilities. This is in part due to it being a very simple and streamlined FAQ plugin that cuts out many extra features. It comes with only one basic shortcode to display your FAQs, two formats―toggle and accordion―and limited styling customizations, including fonts and colors.

Arconix FAQ Customer Service

Arconix FAQ offers customer service through the WordPress directory, like most free WordPress plugins, as well as a comprehensive help center. The help center does give users the ability to submit support questions via a support submission form.

What Arconix FAQ Is Missing

While Arconix FAQ is a lightweight, easy-to-use plugin, it is also light in terms of styling options. Those that want a free plugin to build an FAQ but with more styling customization capabilities should consider Elementor. Arconix is also missing an FAQs search bar shortcode, which is helpful for comprehensive FAQ bases such as a help center. Those looking to build a help center with an FAQ plugin should consider Knowledge Base instead.

What Users Think About Arconix FAQ

Arconix FAQ has a high 4.9 out of 5-star rating on WordPress from over 70 reviewers. The vast majority of reviewers are happy with the plugin and comment that they like how easy it is to use and how it’s a quality FAQs plugin. On the other hand, a few reviewers noted that while they liked the plugin itself, they felt that there was too much upselling of the company’s other plugins.

Where to Find Arconix FAQ

A simple and easy-to-use plugin, Arconix FAQ is available directly from the WordPress plugin directory. To learn more about it, check out screenshots and read reviews on its WordPress page. When you’re ready to try it, click “Install” and “Activate” to begin using the free FAQs plugin. Try Arconix FAQ today.

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Elementor: Best Site & FAQ Builder in One

Elementor is a WordPress page builder plugin with built-in FAQ content blocks available for free. It gives users an easy way of building a professional website and FAQs with a visual, drag-and-drop site editor using zero code. It’s best for businesses that want an easy way to build both a site and FAQs using one tool.

Elementor Pricing

Elementor has a free plan, as well as a premium plan for $49/site for a one-year license. The free plan gives users the ability to edit WordPress pages using its drag-and-drop site builder interface visually. This includes adding prebuilt content blocks like FAQ sections. The premium plan includes more customization options and WooCommerce integration.

Elementor Tiered Pricing & Features

Free Plan

The free plan of Elementor is available for download directly from WordPress. It includes a laundry list of features that make it easy for anyone to build a professional site in WordPress. These features include a visual drag-and-drop editing interface with more than 30 prebuilt content blocks, including toggle and accordion block to build FAQs easily.

This basic version of Elementor is best for businesses that are new to building informational sites in WordPress and want an easy way to incorporate content elements, including FAQs. Its FAQ-style content blocks are fully customizable in terms of design, making it a good choice for those that have custom brand colors they want to maintain on their FAQs and throughout their site.

Premium – Personal Plan

The Premium – Personal plan costs $49 per year for one site. It includes everything from the free version, such as the use of its drag-and-drop page editor, but with additional features such as a visual, drag-and-drop form builder and a WooCommerce store builder. It also enables users to use their own custom fonts.

Given that the premium plan includes a lot of WooCommerce-focused features, it’s best for those that are using the plugin to build out an ecommerce site. It could also be a good option for brands that have their own custom fonts, which may be key to maintaining branding throughout an entire site, from menus to FAQs.

Elementor Customer Service

Elementor offers all users a robust knowledge center that offers answers to dozens of the most common questions via articles and video tutorials as well as an FAQs section where users can submit their own questions. Its premium plan also comes with 24/7 customer support for one year via a support ticket system.

What Elementor Is Missing

Elementor is designed to be a website builder plugin, not solely an FAQ builder plugin. Because of this, it lacks more specific FAQ tools and features like FAQ-only search―as opposed to sitewide search, which Elementor has―and the ability to categorize FAQs. Those who want an FAQ plugin with vast FAQ customization capabilities should consider Accordion FAQ or Ultimate FAQ.

What Users Think About Elementor

Elementor has a high 4.9 out of 5-star rating on WordPress from more than 4,000 reviews. The bulk of positive reviewers commented that it’s a super easy builder plugin to use and that it’s an excellent plugin for anyone new to web design. On the other hand, negative reviews center around users who were unhappy with the lack of support available with the free version.

Where to Find Elementor

To learn more about the world’s leading WordPress page builder and FAQ builder plugin in-one, visit Elementor online. There, you can get the details on all of its website builder features, including how to use it to build FAQs.

Knowledge Base: Best FAQ Plugin for Building Help Centers

Knowledge Base is an FAQ plugin designed for building out large categorized bases of FAQs that serve as help centers. It’s free and stands out for its inclusion of unlimited and searchable FAQs that can be set up hierarchically with subcategories. With these features, Knowledge Base is best for those who need to build out a robust help center, such as software-as-a-service (SaaS) companies.

Knowledge Base Pricing

Knowledge Base is a free WordPress FAQ plugin that offers users premium addons for $25 to $30 each or $91 for the add-ons bundle. The plugin comes with different layouts for FAQ organization, and users can create hierarchical FAQs with subcategories. It allows users to submit questions via the help center, reducing support ticket submissions.

Knowledge Base Tiered Pricing & Features

Free Version

The standard, free Knowledge Base FAQ plugin comes with a comprehensive list of features designed for easily building out help centers. It is a fully responsive plugin, ensuring your help center looks good from any device type. It also comes with four FAQ help center styles and the ability to order FAQs any way you would like using tabs, categories, and subcategories.

The free version of Knowledge Base is best for general businesses looking to build a small to medium-sized help center that doesn’t require search, such as single-product SaaS companies. It’s also good for those that are looking to reduce the number of support tickets they receive as users can publicly post new questions or comments on existing questions, enabling the business to provide answers that are visible for all users to see.

Professional Add-ons Bundle

The professional bundle for Knowledge Base is available for $91 per site for lifetime use. It includes one year of updates and customer support. It gives users additional features, including advanced search, more layouts to choose from, the ability to create multiple knowledge bases and widgets for more elaborate web design, the power to restrict content to certain users, and access to the link editor to create answers to FAQs that link off your page.

The professional addons bundle is a good option for membership websites that want to create a help center that restricts access to certain users for certain sections. For example, a professional’s association group may restrict certain help center content for its basic members, reserving certain information to its premium members. These add-ons can also be used to make robust, complicated help centers more navigable via advanced search functionality.

Knowledge Base Customer Service

The Knowledge Base FAQ plugin comes with support for all users via a comprehensive help center to help users troubleshoot any issues or answer any questions that may have. They also have a support ticket system for those with unique issues or questions. Finally, Knowledge Base offers a help center on the WordPress directory, along with complete documentation and a user forum.

What Knowledge Base Is Missing

The basic free version of Knowledge Base is lacking when it comes to the number of customizations it allows users to make. For example, it comes with 16 predefined color schemes, which may be limiting for those who use unique brand colors. It’s also missing the ability to use shortcodes and widgets on its free version. Instead, users build out FAQs manually using the FAQ menu option on a specific page.

What Users Think About Knowledge Base

Knowledge Base has a high 4.9 out of 5-star rating on WordPress. It’s worth noting that 97% of the reviews are 5-star ratings. The majority of users comment that they consider it to be an excellent FAQ plugin, and they like how it comes with the ability to categorize questions and make FAQs searchable. The one 3-star review noted that there should be more free customization options.

Where to Find Knowledge Base

Knowledge Base is the best FAQ plugin for building out a comprehensive help center. Visit it online to learn more about its FAQ help center solutions via demos and addon comparison tables. To download the free version, navigate to WordPress, then “Plugins.” Search for “Knowledge Base” and click the appropriate button to install and activate. Build your help center today.

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Helpie FAQ: Best WordPress FAQ Plugin for Ecommerce Sites

Helpie FAQ is the best WordPress FAQ plugin for adding an FAQ tab to WooCommerce product listings. It’s one of the only plugins that enable users to add FAQs to product pages for free. With this advantage, it’s the best FAQ WordPress plugin for businesses that want to connect an FAQ to their WooCommerce site, especially those with limited budgets.

Helpie FAQ Pricing

Helpie FAQ is a free WordPress FAQ plugin that does not currently offer a paid premium version or add-ons. It enables anyone to build an FAQ section on their WordPress website, including those with WooCommerce product listings. It also includes FAQ and click insights, the ability to categorize and tag FAQs, and is fully responsive.

Helpie FAQ Features

Helpie FAQ comes packed with features from basic FAQ inclusions, such as the ability to group and filter FAQs using categories and tags, to toggle and accordion-style FAQ layouts and the ability to place FAQs anyone on your site using shortcodes. You can also use the plugin with the Elementor page builder. It has more advanced features such as FAQ search and click insights, and the ability to link FAQs to WooCommerce product listings.

Core Functionality

Helpie FAQ uses one shortcode that can be added anywhere on a site—from general pages to WooCommerce product listings. FAQs are built and managed using the FAQ tab that is added when the plugin is installed and activated. It has an FAQ settings tab as well where users can update settings and styling options easily.

Ease of Use

Helpie FAQ is a very easy to use FAQ WordPress plugin. It is fully responsive, so there’s no need to worry about it looking good from any device. It’s also compatible with the WordPress editor and the Elementor drag-and-drop visual page builder. It comes with quality documentation, including how-to videos and a comprehensive help center to give users all of the educational resources they need to use the plugin easily.

Customization Capabilities

The Help FAQ WordPress plugin comes with a large number of customization capabilities. It includes toggle and accordion FAQ styles, as well as a basic shortcode builder to add FAQs to any page or post. Users can categorize, sort, and filter FAQs and display them based on categories while also limiting the number of FAQs displayed. It also includes an inline search bar, light and dark styling options, and the ability to add FAQs to WooCommerce products.

Helpie FAQ Customer Service

Helpie FAQ offers customer service through a forum on the WordPress directory as well as a support ticketing system for fixing bugs and addressing functionality questions. The support ticketing system does not provide design or coding-related assistance.

What Helpie FAQ Is Missing

Helpie FAQ is missing the ability to manage user access to FAQs. Users who want to be able to control access to various parts of their FAQs, such as members-only FAQs, should consider the Knowledge Base FAQ plugin instead.

What Users Think About Helpie FAQ

Helpie FAQ has a high 5 out of 5-star rating on the WordPress directory. While it has a high score, keep in mind it only has eight reviews, which represents a limited number of plugin users. All reviewers were happy with the plugin, however, and they frequently commented that this is the best FAQ plugin for WooCommerce. They also say that despite Helpie FAQ being a free plugin, it offers quality support.

Where to Find Helpie FAQ

To learn more about the best WordPress FAQ plugin for ecommerce, visit Helpie FAQ on WordPress. There, you can read the complete list of its features, read user reviews, see if it is compatible with your WordPress theme, and view screenshots. If you decide that it’s right for you, click the “Install” button on its WordPress listing and then activate it. Try Helpie FAQ today.

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Accordion FAQ: Best WordPress FAQ Plugin for Customizations & Styling

Accordion FAQ is a simple WordPress FAQ plugin that stands out for its customization options. It’s available for free and comes with unlimited color schemes, Google Fonts, animations, and scroll effects. It’s best for businesses with unique branding that they are looking to maintain throughout their site via advanced FAQ customization.

Accordion FAQ Pricing

Accordion FAQ has two plans: free and premium ($9 per site). It’s fully responsive and mobile-friendly and makes building FAQs easy using its drag-to-reorder feature and shortcodes that enable users to place FAQs anywhere. Users can get more advanced styling and customization features with the pro version.

Accordion FAQ Tiered Pricing & Features

Free Plan

The Free plan of Accordion FAQ is fully responsive, includes unlimited FAQs, the ability to reorder FAQs easily with its drag-to-reorder features, the ability to categorize FAQs, unlimited color schemes, and unlimited custom shortcodes.

This version of Accordion FAQ is best for businesses that are building a traditional FAQ section on their website but need the ability to customize the look of it with colors to match their branding. This would be businesses that have uncommon colors for their brand and a site that aligns with those colors. Those who want a moderate amount of customization with more functionality should consider Ultimate FAQ.

Pro Plan

The Pro plan of Accordion FAQ is available for $9 per site. It includes everything from the free version, but with additional customization and advanced styling features. These include 12 scroll effects to choose from for smooth transitions and animation effects for opening and closing FAQs as well as the use of Google Fonts and six months of customer support.

The pro version of Accordion FAQ is best for businesses that are looking to do a lot of design customizations to FAQ sections, given its advanced scroll and animation effects. Likely, this would include companies with media-heavy sites that rely on dynamic elements to attract users. Those that want an FAQ plugin with more functionality should consider Ultimate FAQ or Knowledge Base.

Accordion FAQ Customer Service

Accordion FAQ offers support to both free and premium users via a ticket system and email. However, support for the free version is limited to assistance with bug fixes only, and it’s worth noting that support is based in India and is available between 11 a.m. and 7 p.m. GMT. Users also have access to its forum on the WordPress directory.

What Accordion FAQ Is Missing

Accordion FAQ is missing three main things: a search shortcode, the ability to integrate it with WooCommerce or product listings, and an access manager to display certain FAQ content to specific site visitors. Those who want these features should consider Helpie FAQ for a free way to integrate with WooCommerce or Knowledge Base to control user access.

What Users Think About Accordion FAQ

Accordion FAQ has a 4.6 out of 5-star rating on WordPress from more than 200 reviews. Positive reviews frequently note that it’s an easy-to-use plugin that works well and includes a lot of customization features. Negative reviews note that the free version should have more FAQ features included. Users have to upgrade to a premium version for more features.

Where to Find Accordion FAQ

Accordion FAQ is the best WordPress FAQ plugin for those who have unique styling and customization needs. Visit it online to learn more about its premium version or find it in the WordPress directory from your WordPress dashboard. Get started today.

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Frequently Asked Questions (FAQs)

How do I install a WordPress plugin?

Installing a WordPress plugin is simple. From your WordPress dashboard, navigate to the left-hand vertical menu and find “Plugins.” From “Plugins,” use the search bar to find the plugin you want to install. Find your chosen plugin from the search results and click the “Install” button in your plugin box. After it has installed, click “Activate.” For more guidance, follow our step-by-step instructions on how to install a WordPress plugin.

How do I make a WordPress website?

Anyone can build a WordPress site, and it can be done in as little as five steps. First, sign up for web hosting and get a domain name. Choose and install your WordPress theme or template and, lastly, customize your theme with your own content. Get the full breakdown on how to make a WordPress website.

What’s the best way to build a small business website?

There are several ways a small business can build a website, but the best options come down to building a site with a content management systems (CMS) such as WordPress, or with a drag-and-drop site builder such as Squarespace or Wix. The best option for you will depend on your skill level, budget, and available time. Learn more about the above options by reading our article on building a small business website.

Bottom Line: FAQ WordPress Plugin

WordPress FAQ plugins are third-party tools that enable users to easily add a frequently asked questions section to a site built in WordPress. We reviewed dozens of the top WordPress FAQ plugins and chose the top six for small businesses with varying needs based on criteria like price, features, customization options, and ease of use. After considering these, we found that the best overall FAQ WordPress plugin is Ultimate FAQ, given its versatility.

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