Bitrix24 is a customer relationship management (CRM) solution, project management, and sales management system designed for small and medium-sized businesses (SMBs). Its features include task management, sales forecasting, marketing automation, social media integration, and more. In this article, we cover Bitrix24 reviews and pricing. Ready to get started? Visit its website.
What We Like
There are so many things to like about Bitrix24. For starters, its free plan is something to like. There are 12 users included in the free plan, and most of the core features like contact, pipeline, and project management are also included. Other features that make this CRM stand out are its website and online store builder, payment processing and invoicing, and inventory management. Its telephony features, including call recording, are also handy.
What We Don’t Like
Bitrix24 is fairly easy to use, but it takes some time to learn how to use all the features effectively. There’s also a significant jump in pricing from the free plan to the paid plan, especially if you only have a few users. The old pricing model had a lower price point for its starter paid tier. The new pricing starts at $69 per month and covers six users, which is ideal if you have six but could be challenging if you only have one or two. Bitrix24 also sometimes offers promotional pricing.
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Bitrix24 Pricing and Plans
Price per Month
Number of Users
There are 12 users included in the free plan, which also offers tools like payment systems, online store creator, and a phone with call recording abilities. It also offers additional communication channels like video conferencing and group chats. Calendaring tools, project management with Kanban boards, and a business card scanner are also included. Integrations like Dropbox and Google Drive also come with this plan. Support is limited to webinars and self-support tools.
This plan is excellent for small businesses and solopreneurs just starting out that don’t have a budget for a CRM. It’s also ideal if they’re looking for an all-in-one platform to perform marketing, prospect and customer communications, project management, and task management in a single platform. The phone and recording features are also great for outreach and customer support. If you’re good at troubleshooting, you’ll appreciate the support webinars and tutorials.
This plan builds on the free plan, increasing the amount of storage you get with it from 5GB to 50GB. The number of users covered in this tier decrease from 12 to six. Phone functionality expands by allowing you to record an unlimited number of calls, which is an increase from only being able to record 100. With this plan, you also have access to live chat support. You can also scan more business cards, from 12 to 100. Pricing starts at $69 per month.
The CRM Plus plan is ideal for small businesses with six or fewer users. It offers expanded storage can accommodate files generated by more customers and users. Also, for businesses needing to reference calls to create better customer experiences or for compliance, the unlimited recording feature comes in handy. This is a great plan if you’d prefer to get tech support help via live chat vs figuring things out with self-support resources like video tutorials and webinars.
This plan accommodates a lot more users, increasing the number included from six users to 50. The amount of storage you get also expands from 50GB to 100GB. You’re also able to build a greater number of online stores or websites with the number you can build going from one to 10. The number of products you can have in your store also increases from 3,000 to 5,000. This plan also includes live chat support. Prices start at $99 per month.
The Standard plan is ideal for growing businesses with up to 50 users. The expanded storage allows you to store more records and the expanded number of websites or online stores you can build that have an increased number of products it can accommodate enables you to showcase an expanded product or service offering. If you have 50 users, the price per user comes to less than $2 per user, which is a bargain.
The Professional plan expands even more than the CRM Plus plan, offering unlimited users, unlimited storage, and the ability to scan an unlimited number of business cards. The amount of storage also increases from 100GB to unlimited. The number of websites and online stores you can create also increases to unlimited. Pricing for the Professional plan starts at $199 per month.
This plan is great for enterprise-level businesses with more than 50 users. It’s also great for any sized business that builds a lot of websites or landing pages and online stores. Because you’re able to scan an unlimited amount of business cards, it’s also great for companies that rely on in-person networking or prospecting as it saves time from manual data entry. If you have more than 50 users, the per-person prices very budget-friendly.
Bitrix24 has a built-in phone with call recording capabilities. Each pricing tier expands the number of calls you can record, from 100 per month with the free plan to unlimited call recordings with the paid plans. Other telephony features include employee extensions, call transfers, voicemail, call routing, and call source tracking. This feature allows you to have a phone system in your customer relationship management (CRM) platform that you can use for outreach or support.
Website & Online Store Builder
This CRM also has a website and online store builder. You can build landing pages with the website builder and online stores with products to sell with the online store builder. The online stores can accommodate between 100 products to unlimited products depending on the plan you purchase. This feature is great for small businesses wanting to manage their websites within their CRM.
There are robust project management features in Bitrix24. There’s a Kanban board and Gantt chart to help you keep track of tasks and timelines. It also has notifications and reminders to help keep your project on track. You can also create task dependencies which help you prioritize tasks and get the ones done before other tasks begin. If you want to provide feedback to your team, you can also rate tasks.
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I highly recommend Bitrix24. It’s an all-inclusive CRM and business management platform that lets you run your entire business in one place. One advantage is the free plan, which is great when you’re starting out and allows you to grow into expanded features by pricing tier. Another advantage is that it allows you to manage your customer relationships throughout the lifecycle, from prospect to project.
Bitrix24 is great for businesses wanting a one-stop-shop to manage their business. It’s also great for businesses of all sizes, wanting something free or budget-friendly. It’s easy to use with good support. If you’re looking for a more streamlined CRM, this plan is not for you as the abundance of features could seem overwhelming. If you want live support, the paid plans are best as the free plan only comes with self-service resources.