BluePay is a merchant services provider that allows small business owners to choose from a wide range of processing solutions – electronic billing and invoicing, virtual terminal, POS systems, and mobile credit card processing. We compiled BluePay reviews from our own website plus looked at user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
BluePay Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews to determine why BluePay has generally negative ratings. Here’s what we found:
What BluePay does well:
Users who gave BluePay a positive review said that they do a good job in processing payment efficiently and quickly.
What BluePay does not do well:
Users who gave BluePay a negative review complained about non-disclosure of several terms and conditions, deceptive sales, withheld funds, hidden fees, and difficulties in closing accounts.
Most Helpful Positive User Review
We have not been able to find a recent positive review about the company, but a few years ago, one user who gave BluePay a positive review on G2 Crowd said that the company is above average in terms of its customer service. She also mentioned that the company offers every kind of payment processing system any customer would want from a merchant services provider.
Most Helpful Negative User Review
One user who gave BluePay a negative review on BBB said that the company’s customer support is inconsistent with their quality of service. There are times when he wouldn’t hear back from them for several weeks after an inquiry or complaint. He also mentioned that their hidden fees and processing fees are disappointing.
Other BluePay User Reviews from Around the Web
Here are a few other resources for finding helpful BluePay customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of June 30, 2017|
Based on Merchant Maverick’s information on BluePay’s pricing, they have a $15 monthly service fee, $30 monthly PCI non-compliance fee, and $129 annual PCI compliance fee.
Shown below is a limited list of the fees BluePay charges taken from Merchant Maverick’s website.
|Types of Charges||Figures|
|Monthly Service/Statement Fee||$15|
|PCI Compliance Fee||$129 annually|
|PCI Non-Compliance Fee||$30 monthly|
|Seasonal Downtime Fee||$25|
|Early Termination Fee||$295|
|Contract Term||3 years, and auto-renews every year|
Information about BluePay’s pricing and fees on credit card, debit card, and online payment processing are currently not publicly available. You will need to contact them for inquiries about their fees.
Their site has published three kinds of payment processing packages:
|Credit Card/ACH Payments|
|Tokenization (the technology of creating unique ID symbols to replace sensitive data)|
|Basic Fraud Protection|
|Level 2 Billing (comes with a reporting and monitoring)|
|PTK (Protected Transaction Keypad)|
|Level 3 Billing (comes with lower processing fees)|
|Advanced Fraud Protection|
Best Pricing Option for Small Businesses
Their Starter package is suitable for businesses that only require basic features, streamlined processing of payments, and straightforward functionality. The Professional package is for businesses that need added security and options for integration. Lastly, their Enterprise package is for bigger companies that prefer having advanced security options and an account updater that makes recurring payments and billing more efficient.
For small businesses, their Starter package seem to be the most appropriate choice. The Professional and Enterprise packages have advanced features that a small business doesn’t really need.