Bold360 is a live chat software that allows users to engage with their website visitors in real time. Its features include AI-powered chatbots, offline forms, visitor monitoring, co-browsing, and more. We compiled Bold360 user reviews from around the web and determined that it has a mix of positive and negative ratings.
Summary of User Reviews
What Bold360 does well:
Users who recommended Bold360 said that the app’s interface is easy to use. They also said that it gives them the ability to use multiple customer support platforms from a single efficient platform.
What Bold360 does not do well:
Users who gave Bold360 negative reviews said that while its interface is neat, it also looks clunky and outdated. They also mentioned having problems with bugs that keep them logged in, even when they have already exited the chat window. Users added that the analytics and reporting features could be more robust.
Most Helpful Positive User Review
A user who left a positive review of Bold360 on G2 Crowd said that the app gives their customers a way to communicate with them quickly and easily even after their office hours because of chatbots. He added that the app helps them conveniently view their customer’s name, region, phone number, email, and initial question — allowing them to route each customer to the right agent.
Most Helpful Negative User Review
A user who left a negative review of Bold360 on G2 Crowd said that it is quite difficult to extract data from the software. He suggested making the analytics and reporting features more insightful and include the number of chats for a certain date range, the average length of time of those chats, and oher more helpful information.
Bold360 doesn’t publish its pricing plans online. However, the website states that there are three subscription plans: Starter, Plus, and A.I. The main difference between the plans is the access to premium features such as in-app messaging, third party integrations, AI-powered self service, and more. Interested users may contact the support team to request for a quote.
Check out the list below of some of Bold360’s features.
- AI-powered Self Service
- Proactive Chat
- Post and Pre Chat Surveys
- Offline Forms
- Visitor Monitoring
- Canned Responses
- Skill-based Routing
- File Transfer
- In-app Mobile Chat
- Text Messaging
- Video Chat
- Auto Translation
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Does Bold360 offer a free trial?
Do I need to submit my credit card details for the demo?
No. You only need to fill up this form to request for a demo of Bold360.
What is Bold360’s Self Service feature all about?
The Self Service feature allows customers to find answers to their queries without waiting for a response to their message, which reduces the need for an actual agent to answer their chat messages. Click here to learn more about online Self Service.
Bold360 Overview Video
This video provides an overview on how Bold360 can give businesses a quicker and more efficient way to engage with their customers online across various channels.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Bold360’s popular integrations: