Bold360 is a live chat software that allows users to engage with their website visitors in real-time. Its features include AI-powered chatbots, offline forms, visitor monitoring, video chat, text messaging, co-browsing, and more. In this article, we cover Bold360 reviews and pricing. Ready to get started? Request a demo.
Bold360 pricing is not published on its website. Software similar to Bold360 can cost $0-$50/month for basic applications and $100-$500/month for more advanced packages. Bold360’s website states that it offers three subscription plans: Agent, Service, and Advise. Interested users may contact its sales team to obtain a quote based on their specific business requirements.
Ready to get started with Bold360? Request a demo.
Summary of Bold360 Reviews
As of the date this article was written (August 14, 2019), there are only a few up-to-date Bold360 reviews online. Most of the users commended the software for being easy to use and navigate, as well as for improving communication between teams and users. However, some users reported that it has seasonal lags.
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Check out the list below of some of Bold360’s features:
- Artificial intelligence (AI)-powered self-service
- Proactive chat
- Post and pre-chat surveys
- Offline forms
- Visitor monitoring
- Canned responses
- Skill-based routing
- And more
What is Bold360’s Self Service feature all about?
The Self Service feature allows customers to find answers to their queries without waiting for a response to their message, which reduces the need for an actual agent to answer their chat messages.
What special services are provided by Bold360 apart from generic customer support?
Bold360 offers professional services such as consultative and hands-on services to help users deploy a customized solution that matches their engagement strategy.
Here is a list of some of Bold360’s popular integrations:
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