Booker is an appointment setting software designed for spa and salon booking management. The software allows users to accept online bookings and payments with its built-in customer management platform. We compiled user reviews from around the web and determined that Booker has a mix of positive and negative reviews. We also compared the most common pricing options for small business owners.
Booker Customer Reviews
Summary of User Reviews
What Booker does well:
According to the positive reviews online, users like Booker because it is easy to navigate. Reviewers said that the tutorial videos were helpful and that they were able to train their staff to use the application easily. Clients also like that Booker is specifically designed for their type of business (spas, therapy clinics, etc.).
What Booker does not do well:
According to the negative reviews online, Booker’s customer service needs to improve. Users mentioned having reported major problems to the support team such as incomplete export of old bookings, errors and bugs in the system, and servers going offline. They claim that response times were slow and their issues were not resolved. Some users also think that the software is too expensive for the service that they are getting.
Most Helpful Positive User Review
According to one positive review on G2 Crowd, the user liked how easy it was to manage their bookings. He said that he could easily figure out how to do something by exploring the software or watching the video tutorials. The client also mentioned that the software is ideal for their business. He says that he likes the ease of making customizations like updating their spa’s monthly service offerings.
Most Helpful Negative User Review
According to one negative review on Software Advice, the user was informed by the customer service team that 99.5% of their data on their previous booking software would be transferred to Booker’s system. He said that the only information that would not be transferred was the credit card information of his clients. When it came time to export, he alleges that only the accomplished bookings were transferred to Booker. He claims that he lost 6 months of future booking appointments due to the mishap.
Other Booker User Reviews From Around the Web
Here are a few other resources for finding helpful Booker customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of August 23rd, 2017|
Booker offers three pricing plans — Basic, Standard, and Plus. The Basic plan costs $85 a month, while the Standard Plan costs $135 a month. The Plus Plan is customizable, which means that users need to contact Booker to get an accurate estimate of the fees which will be calculated based on the business’ feature needs.
|Online Appointment Book & Bookings|
|Detailed Customer Records|
|Optional Credit Card Processing|
|Unlimited Document Storage|