Booker is an appointment setting software designed for spa and salon booking management. The software allows users to accept online bookings and payments with its built-in customer management platform. We compiled user reviews from around the web and determined that Booker has a mix of positive and negative reviews. We also compared the most common pricing options for small business owners.
Booker Customer Reviews
Overall Experience: Fair
Ease of Use: Excellent
Customer Service: Poor
Pricing: Average
Summary of User Reviews
What Booker does well:
According to the positive reviews online, users like Booker because it is easy to navigate. Reviewers said that the tutorial videos were helpful and that they were able to train their staff to use the application easily. Clients also like that Booker is specifically designed for their type of business (spas, therapy clinics, etc.).
What Booker does not do well:
According to the negative reviews online, Booker’s customer service needs to improve. Users mentioned having reported major problems to the support team such as incomplete export of old bookings, errors and bugs in the system, and servers going offline. They claim that response times were slow and their issues were not resolved. Some users also think that the software is too expensive for the service that they are getting.
Most Helpful Positive User Review
According to one positive review on G2 Crowd, the user liked how easy it was to manage their bookings. He said that he could easily figure out how to do something by exploring the software or watching the video tutorials. The client also mentioned that the software is ideal for their business. He says that he likes the ease of making customizations like updating their spa’s monthly service offerings.
Most Helpful Negative User Review
According to one negative review on Software Advice, the user was informed by the customer service team that 99.5% of their data on their previous booking software would be transferred to Booker’s system. He said that the only information that would not be transferred was the credit card information of his clients. When it came time to export, he alleges that only the accomplished bookings were transferred to Booker. He claims that he lost 6 months of future booking appointments due to the mishap.
Other Booker User Reviews From Around the Web
Here are a few other resources for finding helpful Booker customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average ratings as of August 23rd, 2017 | |||
Booker Pricing
Booker offers three pricing plans — Basic, Standard, and Plus. The Basic plan costs $85 a month, while the Standard Plan costs $135 a month. The Plus Plan is customizable, which means that users need to contact Booker to get an accurate estimate of the fees which will be calculated based on the business’ feature needs.
| Prices | |||
| Online Appointment Book & Bookings | |||
| Integrated Point-of-Sale | |||
| Detailed Customer Records | |||
| Optional Credit Card Processing | |||
| Unlimited Document Storage | |||
| Membership Management |
Booker offers a free demo for users who want to test their service first. To request a demo, you may visit their web site.
Compare Booker Competitors
Not sure if Booker is the right appointment scheduling software for you? Take a look at our reviews of top appointment setting software.
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Brittany
How easy it is to do everything, from booking appointments to using it to file your taxes. The offer free courses on every thing the system does and certain online courses for certain rolls your employees do in the salon.
How to find and manage previous orders, I could be doing it wrong but it use to be a little easier.
That I didn’t need to spend so much time looking up the best card reader/checkout machine. Clover is the best and so easy to use, my clients even love how easy it is for them.
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Toni
Booker is all inclusive. There is no need to worry about merchandise verses services. Credit card processing is bundles in the service. Customers receive emails, text reminders or both. My younger clients love the on line booking and cancellations, as well.
Take a while to completely understand the system. When viewing the schedule, for example, rooms verses staff brings a totally different picture and print out and can be confusing when first using this program.
The credit card processing aspect was a surprise to me after we had already invested time into this system.
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Aura Mae
Always easy access to help through a variety of channels
Integrated with many tools that are helpful but optional
I haven’t experienced any challenges that I would put in this category
We have used a number of online appointment systems over the past 15 years and are quite happy with the robust nature of Booker. I am happy that we have all our needs met (and more) and don’t have to worry about finding our “next” appointment service.
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Marina Ruggiero
The reports are very clear and detailed, The Customer service is Fabulous! Every time I call I asked or emailed one person and the directed me immediately to the proper person to help. Fast and easy. Also, the program is easy to learn and easy to teach. We can figure out most things without even getting support–but if we need it it is there.
There have been crashes but they seem to get up and running fast enough. We have not had any major issues as a result but this should be fixed.
How easy it was and how easy it was to teach– Had I known, I would have signed on earlier!
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GENICE BROWN
Ease of setup. Ease of use. Very user friendly. Integration of gift certificates within the system. Unlimited service providers.
System crashed too often. Reports could be more business savy. Memberships weren’t flexible.
Overall satisfied with the system
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