Booker is an online appointment scheduling software that allows businesses to manage their customers, set bookings and meetings, and monitor marketing campaigns all in one place. It also consists of tools to handle payments and manage employees. In this article, we cover user reviews and pricing. Ready to try Booker? Request for a demo.
Booker offers three subscription plans, all billed annually: Essential ($125/month), Accelerate ($195/month), and Ultimate ($395/month). The main differences between the plans are the customization features, such as SMS/text appointment confirmations and a branded mobile app.
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Booker’s plans are based on a flat-rate pricing scheme, regardless of how many staff you have. If you are located outside of the U.S. or would like month-to-month contracts, you may contact their sales team for pricing options.
Ready to try out Booker? Request for a demo.
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What Booker Does Well
Users who gave Booker a positive review like that it is a one-stop-shop for all scheduling and payment processing needs. Others mentioned that the software makes it easy for them to manage their businesses even when they are off-site because they can monitor payments, view bookings, cancellations, employee schedules, and sales in real-time via their mobile devices.
“Booker is all-inclusive. There is no need to worry about merchandise versus services. Credit card processing is bundled in the service. Customers receive emails, text reminders, or both. My younger clients love the online booking and cancellations as well.”
What Booker Does Not Do Well
Users who gave Booker a negative review said that their customer service needs a lot of work, adding that most requests are not handled properly and that promises are not followed through. Some users added that while their support team is easy to reach and generally nice, their competence and ability to handle queries and complaints leave a lot to be desired.
“The system crashed too often. The reports could also be more business savvy, and memberships and customer service weren’t flexible.”
– Genice Brown
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Check out the list below of some of Booker’s features:
- Online Appointment and Bookings
- Appointment Reminders (Email and Text)
- SMS/Text Appointment Confirmations (Accelerate and Ultimate Only)
- Integrated Point-of-Sale
- Detailed Customer Records
- Inventory Management
- Gift Certificates
- Optional Credit Card Processing
- Branded Mobile App (Ultimate Only)
I have branches across the country. Does Booker allow a multi-location setup?
What is the advantage of adding Booker’s integrated credit card processing service to my package?
Here is a list of some of Booker’s popular integrations:
- Marketing 360
- Google Analytics
- Google Calendar