Booksy is a web-based and app-based appointment software that helps salons manage their appointments. We compiled Booksy reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Booksy Customer Reviews
Customer Service: Fair
Summary of Booksy Reviews
We scoured reviews online and found that Booksy has generally positive ratings. Here’s what we found:
What Booksy does well:
Users who gave Booksy a positive review liked that it’s easy to use and has a downloadable app.
What Booksy does not do well:
There aren’t many negative reviews about Booksy, but some users from the Google Play Store stated issues with app glitches and its search and location functions.
Most Helpful Positive User Review
A positive reviewer from the site Capterra said that her clients get to book their appointments right through their phone anytime of the day. There is no waiting time for replies and missed calls for both her clients and herself. She also loves the review options where clients get a notification to review their service right after. She said it made her life a lot easier.
Most Helpful Negative User Review
A negative reviewer from the Google Play Store said that he loved the Booksy app until he wanted to book a barber outside his nearby range only to realize that the location search does not work at all.
Other Booksy Reviews From Users Around the Web
Here are a few other resources for finding helpful Booksy reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Aug 18, 2017|
Booksy has two pricing options, one that is at $29.99 per month, and another that is at $119.99 per month. The main difference between the two is that the more expensive plan is available for unlimited staff members at no additional cost.
($0.04/message in excess)
Booksy offers a wide range of services for salon and wellness businesses, as well as any service-based business that requires booking and appointments.
Though both plans differ in the number of free staff accounts available, they both offer all features available in the software. Features include:
- Online Booking
- Recurring Booking
- Calendar Management
- Mobile Client App / Mobile Staff App
- Reminders and Notifications
- Point of Sale
- Staff, Resource, Inventory Management
- Business Reporting
- Personalized Marketing Tools
Clients can also send text messages to their customers through the app. The first 500 text messages sent are free, and will be charged $0.04 per message after.
In addition to its booking and client management features, Booksy also offers marketing services which allows clients to reach both existing and potential clients. Features within this service include referral promotions, digital flyers, customizable email and social media templates, and a client review system.
A wait list and reservation feature is not included in either of the plans, but it’s listed on the website as a soon-to-be-available feature.