Braintree is a merchant services provider that allows small business owners to accept payments for products or services. We compiled Braintree user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
Braintree Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews to determine why Braintree has generally positive ratings. Here’s what we found:
What Braintree does well:
Users who gave Braintree a positive review said that the platform’s system is very easy to use. It provides a simple way to search for transactions, track accounts, and manage subscriptions.
What Braintree does not do well:
Users who gave Braintree a negative review said that their platform has security loopholes due to the company’s failure to setup the backend properly. This issue causes them to receive fraudulent payments, requires them to go through a lengthy process to refund, and even get charged for these fraudulent payments.
Most Helpful Positive User Review
One user who gave Braintree a positive review on Consumer Affairs said that Braintree has reasonable fees which are easy to understand. According to her, their equipment is very simple and easy to use. She also mentioned that their customer support is good, and she receives answers and feedback quickly every time.
Most Helpful Negative User Review
One user who gave Braintree a negative review on Consumer Affairs said that he had to go through a lot of hoops to get their business approved for a merchant account. He claimed that after he started receiving payments — his funds were withheld, and his account was frozen.
Other Braintree User Reviews from Around the Web
|*Average Rating as of July 1, 2017|
Braintree offers two types of plans: Standard and Enterprise. For small businesses, the Standard plan has the following fees:
|Fee Per Transaction|
|International/Other Currency Payments|
+ Fixed Fee (Depending on Currency)
For more information on how credit card processing fees work, read our guide.