Bright Pattern is a cloud-based contact center software with a web-based user interface. Its features include inbound voice calls and SMS, call transcription, routing, customer relationship management (CRM), and more. In this article, we cover Bright Pattern reviews and pricing. Ready to get started? Request a demo.
Bright Pattern Pricing
Bright Pattern pricing is customized and fees are not readily available on its website. However, according to the website, there’s a one-time setup fee and training included but there are no actual values. A third-party site claims that its prices start at $70 per user, per month.
Interested users may contact Bright Pattern’s sales team directly to request a customized quote based on specific business requirements.
Ready to get started with Bright Pattern? Request a demo.
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Summary of Positive Bright Pattern Reviews
Users who gave positive Bright Pattern reviews like that the software is easy to use. Some users also commended specific features such as its agent and supervisor interface and the helpful customer support team.
A user who left a positive review of Bright Pattern on Capterra said that he found the software scalable and very easy to configure and use. He added that customer support is efficient as he gets to talk to people who actually know the product and look at issues from a highly technical standpoint.
Summary of Negative Bright Pattern Reviews
Users who gave negative Bright Pattern reviews complained about getting logged out of the program randomly. Some users also had issues with dialing out, dropped calls, and the system lagging or crashing.
A user who left a negative review of Bright Pattern on Capterra said that it’s not the most reliable system, frequently generating SIP errors or logging itself out without any notifications, especially when opening new tabs. She added that you must be vigilant about status especially when using Bright Pattern as an app within another system.
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Bright Pattern Features
Check out the list below of some of Bright Pattern’s features:
- Inbound voice calls and SMS
- Outbound voice calls
- Call transcription
- Virtual queue with callback
- Skills-based routing
- Omnichannel scenarios
- And more
Bright Pattern FAQs
What other channels does Bright Pattern support?
Aside from chat, email, and calls, Bright Pattern also supports several social media applications such as Facebook, Viber, LINE, Telegram, Twitter, and more.
What business industries does Bright Pattern cater to?
Bright Pattern is used mostly within BPO (Business Process Outsourcing), high-tech, retail, hospitality, telecommunications, education, healthcare, and more.
Here is a list of some of Bright Pattern’s popular integrations: