Broadview Networks provides small businesses with a cloud-based VoIP phone system. Its OfficeSuite provides a number of collaboration tools including web conferencing, audio conferencing, and video conferencing. We compiled reviews from around the web and determined that Broadview has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Summary of Broadview Networks User Reviews
What Broadview Networks does well:
Users who gave Broadview a positive review said that the service was continually evolving, coming up with new features that make things more convenient for their users.
What Broadview Networks does not do well:
Users who gave Broadview a negative review said that the service was not reliable, and that call quality was often poor.
Most Helpful Positive User Review
A user who gave Broadview a 5-star review on the review site VoIP-info said he liked how Broadview upgraded its services up to 4 times a year, adding new features and fixing older ones, without increasing the price.
Most Helpful Negative User Review
A user who gave Broadview a 1-star review on the review site VoIP-info said that despite using an advanced network with top-of-the-line hardware, call quality was still poor. Calls often had static and crackling noises, and every now and then the calls would drop entirely. Despite fine tuning their systems, a Broadview rep insisted that the problem was probably on the customer’s end.
Broadview Networks Pricing
Broadview has several products for all business sizes and industries. Their main offering for small businesses is the OfficeSuite Professional, which costs $23.95 per employee. The plan focuses on increasing mobility and productivity in the workplace by giving small businesses a unified communications system. It includes basic phone features such as caller ID, call transfer, & call routing.
|Pricing per month||$23.95 per user|
|Number of minutes||Unlimited minutes (North America only)|
This plan also includes up to 10-man conferences, ability to access the system through several platforms (browser, smartphone, tablet, iPhone, etc.), and a secure, unified chat system for the entire company. Businesses also get unlimited minutes to any phone in North America. Calling other countries will incur a per minute charge, which varies depending on destination.
Broadview Networks Features
- Auto Attendant
- Business Quality Voice Lines
- Call Routing
- Call Forward
- Call History Reporting
- Call Hold
- Call Park/Retrieve
- Call Transfer
- Caller ID with Name
- Extension Dialing (3 or 4 digits)
- Join/Merge Calls
- Local Phone Numbers (DIDs)
- Music on Hold
- Online Management
- Ten-way Calling
- Voicemail Notification via e-mail or SMS
- Toll-free Phone Number
- Voicemail Transcription
- And More…
Useful Broadview Networks Resources
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
Overview of Broadview Networks Video
This video shows how Broadview OfficeSuite Professional works.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Broadview’s popular integrations.