BroadWorks, the flagship product of BroadSoft, is a Voice over Internet Protocol (VoIP) applications platform. It enables carriers or service providers to deliver basic and enhanced voice services for business and residential end users. We compiled BroadWorks user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of BroadWorks User Reviews
What BroadWorks Does Well
Users who gave BroadWorks a positive review said that it is a highly functional VoIP software that effectively improves local and international communications. Some of them also commended its scalability, which allows them to grow according to their business needs.
What BroadWorks Does Not Do Well
There weren’t a lot of negative reviews about BroadWorks. However, some of them said that the system could be confusing to use and manage in the beginning.
Most Helpful Positive User Review
A user who left a positive review of BroadWorks on G2 Crowd shared that the “BroadWorks Anywhere” is his favorite feature as it allows him to use an office number on any telephone or computer. In addition to this, he also likes the call forwarding function as it helps improve their overall customer experience, which reflects positively on their company.
Most Helpful Negative User Review
A user who left a negative review of BroadWorks on G2 Crowd said that he finds the system complex, especially at the onboarding stage. He mentioned that there is a steep learning curve, but he noted that once the basics are mastered, it becomes increasingly easy to get familiar with all the different features of the software.
BroadWorks doesn’t publish rates on their website. You need to contact support to get specific pricing details based on your business requirements. Software similar to BroadWorks can cost between $20/month (for basic software) and $1,000/month (for more advanced applications). The system delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks.
Check out the list below of some of BroadWorks’ features.
- Alternate Numbers
- Auto Callback
- Blind Call Transfer
- Call Forwarding and Screening
- Call Trace
- Call Waiting
- Calling Line ID Blocking
- Custom Ringback
- Do Not Disturb
- IP Phone Support
- Selective Call Acceptance
- Three-Way Calling
- Sequential and Simultaneous Ring
- Voice Portal Calling and Web Portal Call Logs
- Auto Attendant
Helpful VoIP Service Provider Resources
Best VoIP Provider for Small Businesses in 2018 — We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support — Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better — Read this article and learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System — Read about the advantages and disadvantages of VoIP and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service — Learn everything you need to find the best VoIP phone service provider for your needs.
Can BroadWorks users access the software using their mobile phones?
Yes. BroadWorks operates as a mobile-first platform. Users can access the system natively or through Over-the-Top (OTT) applications.
What’s the quality of BroadWorks hosted calls?
BroadWorks offers high-definition voice and video to provide users with the highest quality of services. The system is also deployed over multiple industry-standard servers for an optimized performance.
Does BroadWorks promote data privacy and security?
Yes. BroadSoft, BroadWorks’ mother company, implements physical, administrative, and technical safeguards designed to protect users’ personal data from unauthorized access, use, or disclosure. The company has also earned the ISO 27001:2013 certification for protecting the data of its customers.
BroadWorks Overview Video
This video provides an overview of how BroadWorks improves business-related communications.