Broadworks, the flagship product of Broadsoft, is a Voice over Internet Protocol (VoIP) applications platform. It enables carriers or service providers to deliver basic and enhanced voice services for business and residential end users. We compiled reviews from around the web and determined that Broadworks generally has positive ratings. We also compared the most popular pricing options available.
Summary of Broadworks User Reviews
What Broadworks does well:
Users who gave Broadworks positive feedback said that the software has plenty of features available and that they are generally very flexible.
What Broadworks does not do well:
Customers who gave Broadworks critical feedback said that some features can be improved and be made more user-friendly.
Most Helpful Positive User Review
A customer who gave Broadworks a positive review on G2 Crowd said that the program is very well designed with tons of useful features. She said that she particularly likes the Anywhere feature that allows her to take her office number to virtually any place using any phone device or computer.
Most Helpful Negative User Review
A customer who gave Broadworks a critical review on G2 Crowd said that while it is great that it has a lot of features, she sometimes feels overwhelmed. She mentioned that it can be a bit hard to memorize how BroadWorks works.
Broadworks Pricing
Broadworks doesn’t publish rates on their website. You need to contact support to get specific pricing details based on your business requirements. Software similar to Broadworks can cost between $20/month (for basic software) and $1,000/month (for more advanced applications). The system delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks.
Broadworks Features
- Alternate Numbers
- Auto Callback
- Blind Call Transfer
- BroadWorks Anywhere
- Call Forwarding
- Call Screening
- Call Trace
- Call Waiting
- Calling Line ID Blocking
- Custom Ringback
- Do Not Disturb
- IP Phone Support
- Selective Call Acceptance
- Three-Way Calling
- Sequential Ring
- Simultaneous Ring
- Voice Portal Calling
- Web Portal Call Logs
- Auto Attendant
- And more…
Useful Broadworks Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
Hosted PBX vs. SIP Trunking VoIP Phone Service – In this article, we explain hosted private branch exchange (PBX) and session-initiated protocol (SIP) trunking in more detail, as well as when to use one over the other.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Broadworks Video Overview
This video shows how Broadworks can help your business.
Top Broadworks Alternatives
Not sure if Broadworks is the right phone system for your small business? Read our reviews of all top VoIP service providers or check out one of these three Broadworks competitors.
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