Bronto is an ecommerce marketing automation software that allows business owners to automate their email, social media, and mobile campaigns. We compiled Bronto user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of top email marketing software, read our email marketing buyer’s guide.
Bronto Customer Reviews
Overall Experience: Good
Ease of Use: Good
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and determined that Bronto has generally positive ratings. Here’s what we found:
What Bronto does well:
Users who gave Bronto a positive review said that the platform’s interface is impressive — it makes managing marketing campaigns easy. A lot of users also mentioned that the data provided in their reports are comprehensive and helpful.
What Bronto does not do well:
Users who gave Bronto a negative review said that the platform’s billing structure needs to improve because additional useful features (even core functionalities) require additional fees. A few claim they were overcharged by the company.
Most Helpful Positive User Review
One user who gave Bronto a positive review on G2 Crowd said that the platform is easy to navigate and that he never experienced problems creating triggered workflows or customized series. He also likes how simple and quick it is to export message analytics and reports.
Most Helpful Negative User Review
One user who gave Bronto a negative review on TrustRadius said that the company’s pricing structure is overkill for startups and small businesses. He claimed that Bronto has deceptive billing practices due to his experience of being overcharged, and that it takes a while to get credit back.
Bronto User Reviews from Around the Web
Here are a few other resources for finding helpful Bronto customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of July 25, 2017|
Bronto does not have public pricing information on their website. You will need to contact them for a quote. It has advanced marketing automation solutions like deep customer insights, campaign analytics reporting, extensive A/B testing, web activity tracking (i.e. shopping cart abandonment, browse recovery, cart recovery), marketing recommendations, etc. Price will depend on the features you want to be included in your account.
Is Bronto Right For Your Small Business?
Bronto software has features that are ecommerce-focused and can work for mid-sized businesses to large enterprises. If you are just looking for a simple solution for automating email campaigns and want a more affordable option, we suggest checking out Mailchimp.