Buildium is a property management software that allows users to manage their property listings through one portal. Buildium caters to users who manage residential properties like houses, condominiums, and apartments. We compiled user reviews from around the web and determined that Buildium has mostly positive reviews. We also compared the most common pricing options for small business owners.
Buildium Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Pricing: Good
Summary of User Reviews
What Buildium does well:
According to the positive reviews online, users like Buildium for its ability to automate monthly charges for every unit they’re managing. Users also love that the reports are customizable and easy to generate. They mentioned that learning how to use the software is easy with the help of self-paced resources from the Buildium Academy.
What Buildium does not do well:
According to the negative reviews online, Buildium has poor customer service. For example, there are complaints that call reps put customers on hold for a long time (sometimes for 30 minutes or more).
Most Helpful Positive User Review
According to one positive review on Software Advice, the user likes the Buildium Academy because it is a nice self-help resource for learning everything about the software. Plus, he mentioned that the platform is extremely intuitive. He also said that the ad hoc reporting and tracking features helped organize their finances.
Most Helpful Negative User Review
According to one negative review on Trustpilot, he called support to complain about randomly generated rent income start dates. He said that he waited in queue for 30 minutes before being told to wait another 15 minutes. Afterwhich, the rep simply asked for a callback number, thereby wasting 45 minutes of his time. He said that when Buildium finally called, he was told that they could not answer his question.
Other Buildium User Reviews From Around the Web
Here are a few other resources for finding helpful Buildium customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average ratings as of August 30th, 2017 | |||
Buildium Pricing
Buildium pricing is calculated based on the number and types of properties/units that will be managed using the software. For example, for 1-50 units, Core costs range between $45 and $75 per month, while Pro costs $150 per month. The main differences between the plans are access to online payments, tenant screenings, and property inspections.
| 1 to 50 Units | ||
| 51-100 Units | ||
| 101 - 150 Units | ||
| Property Accounting | ||
| Financial Reporting | ||
| Maintenance Management | ||
| Leasing Management | ||
| Online Payment for Residents | ||
| Electronic Leases | ||
| Property Inspections | ||
| Basic Tenant Screening | ||
| Premium Tenant Screening |
Buildium also offers a free trial for users interested in trying the software first. To get an accurate price suitable for your business, you may get an instant calculation from the site by inputting the number of units you manage and selecting the subscription plan you prefer.
Compare Buildium Competitors
Not sure if Buildium is the right property management software for you? Check out our property management software buyer’s guide comparing three top providers.
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Mery Tarh
I have been using Buildium for the last three years and have thoroughly enjoyed the product. My favorite aspect of Buildium is that the company is constantly improving the services offered and listening to clients and our needs!
There are not many items that come to mind that I dislike. I will say, however, that the merchant services provider is sometimes frustrating as is the credit reporting services provider. The credit reports sometimes take an exceptionally long time to populate, causing issues.
Great service that rivals most major companies.
Beatriz Alvarez
Features that make Buildium an application that we have liked to use have been able to use it even being novices, technical support and the way of managing tasks, for this and more is that we prefer Buildium.
Not always but more than once it happened to us that computers slowed down with the use of Buildium, with a couple of fixes everything came back in order.
I think the only thing that surprised us was that detail that our ordained began to work heavily, for the rest, there is nothing more to add about this question.
Gonzalo Raul Pirela Soto
Buildium has very good support, they have always guided me through the problem to the point of being able to solve it. I love the tenant portal and the option to register maintenance requests.
What I like least about the software is the format of the Excel reports. I would love to be able to add more than one attachment in certain transactions to be made.
Buildium has been the answer to all our problems, has a wonderful customer service, your service is the best. I recommend this company 100%.
Armando Miguel Paredes Loaiza
We could not ask for more from this program with the large amount of utilities to offer, each team has a different function. We have saved a lot of work thanks to Buildium.
I hope that in the near future Buildium let the user make use of more options to be able to allow a control, this only applies to the tasks since the rest of its aspects is very well worked.
The company has tried hard enough to create a good image and fulfill it, we did not find it a mistake to use Buildium every day and until now, no regrets.
Choo Lee Tan Kuei
Buildium is a cloud-based product that is compatible with mobile devices and can be used from anywhere at any time. It is extremely cost effective, easy to install, implement and use. Personally I was able to take a property management company from a completely manual system to a fully computerized system
They have a long-term plan and work continuously to improve the product and make it more robust. They have listened and will continue to listen to their customers while they make and implement these changes and improvements.
Our communication is simplified in relation to maintenance tasks and accounting questions, our tenants feel that they have a more efficient contact with us regarding their complaints and records, and scheduled tasks, such as the renewal of contracts and payment notifications. late, they are very easy to perform.