Buildium is a property management software that allows users to manage their property listings through one portal. Buildium caters to users who manage residential properties like houses, condominiums, and apartments. We compiled user reviews from around the web and determined that Buildium has mostly positive reviews. We also compared the most common pricing options for small business owners.
Buildium Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Pricing: Good
Summary of User Reviews
What Buildium does well:
According to the positive reviews online, users like Buildium for its ability to automate monthly charges for every unit they’re managing. Users also love that the reports are customizable and easy to generate. They mentioned that learning how to use the software is easy with the help of self-paced resources from the Buildium Academy.
What Buildium does not do well:
According to the negative reviews online, Buildium has poor customer service. For example, there are complaints that call reps put customers on hold for a long time (sometimes for 30 minutes or more).
Most Helpful Positive User Review
According to one positive review on Software Advice, the user likes the Buildium Academy because it is a nice self-help resource for learning everything about the software. Plus, he mentioned that the platform is extremely intuitive. He also said that the ad hoc reporting and tracking features helped organize their finances.
Most Helpful Negative User Review
According to one negative review on Trustpilot, he called support to complain about randomly generated rent income start dates. He said that he waited in queue for 30 minutes before being told to wait another 15 minutes. Afterwhich, the rep simply asked for a callback number, thereby wasting 45 minutes of his time. He said that when Buildium finally called, he was told that they could not answer his question.
Other Buildium User Reviews From Around the Web
Here are a few other resources for finding helpful Buildium customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average ratings as of August 30th, 2017 | |||
Buildium Pricing
Buildium pricing is calculated based on the number and types of properties/units that will be managed using the software. For example, for 1-50 units, Core costs range between $45 and $75 per month, while Pro costs $150 per month. The main differences between the plans are access to online payments, tenant screenings, and property inspections.
| 1 to 50 Units | ||
| 51-100 Units | ||
| 101 - 150 Units | ||
| Property Accounting | ||
| Financial Reporting | ||
| Maintenance Management | ||
| Leasing Management | ||
| Online Payment for Residents | ||
| Electronic Leases | ||
| Property Inspections | ||
| Basic Tenant Screening | ||
| Premium Tenant Screening |
Buildium also offers a free trial for users interested in trying the software first. To get an accurate price suitable for your business, you may get an instant calculation from the site by inputting the number of units you manage and selecting the subscription plan you prefer.
Compare Buildium Competitors
Not sure if Buildium is the right property management software for you? Check out our property management software buyer’s guide comparing three top providers.
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Gabriela Lugo
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Review SourceOrganic
The management of leases and properties that the Buildium platform offers is very easy to apply. Buildium offers an excellent desktop deployment, and allows the integration of API services
The portal for owners of Buildium is very limiting and not very informative. To be able to fully enjoy this software you must pay an amount of $ 47 per month, which is a bit expensive
We would have loved to know more about the functions it offers and the correct use of its interface so as not to delay the processes when using it. However, we recommend this software 100%
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James Scott
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Review SourceOrganic
The Buildium system for managing portfolios, operations, accounting and leasing is very organized and detailed. The information of rents and purchase of properties is well segmented. Buildium is excellent for keeping our real estate finances organized
Your web service is a little confusing, for example, in the creation of Tasks, or for the management of communication with clients. It does not have a good SaaS service, nor a good handling of taxes and online payments. Your vacancy tracking is too simple
Our real estate team would have liked to know that the portal for Buildium owners was so well organized. This platform is excellent to work thanks to its ease of use
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Gerardo Hernandez
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Review SourceOrganic
Buildium meets our property management and accounting needs without problems, including integration with third-party software. We use the online banking and inspection software that we offer. I love the most continuous updates and improvements. Everyone makes my job easier and faster.
Some key functions are missing that require you to do more work. The biggest problem is having to manually code prepayments as prepaid rentals so they do not appear in the incorrect monthly reports.
The web-based system is accessible everywhere. The design is quite intuitive. It also includes almost all the necessary functionality at a reasonable price for smaller companies.
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Fabiana Molero
Review SourceOrganic
I like this feature that allows me to establish convenience fee amounts for online tenant payments and allows me to maintain the rates generated. This feature was the main reason why I went with Buildium.
I am very new to online software, so this may be common, but I do not like how the outstanding payments of the tenants are published in my Buildium bank account before they appear in my real bank account. One or two days later, the payment is confirmed as financed.
That I was going to facilitate communications and payments with tenants through the Buildium software. We like our tenants to get insurance through their partnership with Buildium.
Tina Calderon
Review SourceOrganic
Buildium meets our property management and accounting needs without problems, including integration with third-party software. We use the online banking and inspection software that we offer. I love the most continuous updates and improvements.
There is a bit of a learning curve if you are used to Windows-based programs, but once you become familiar with it, everything is easier. I would like more personalization of the reports that are offered and the possibility of creating new invoices or checks by copying an existing one.
Some key functions are missing that require you to do more work. The biggest problem is having to manually code prepayments as prepaid rentals so they do not appear in the incorrect monthly reports.