Buildium is a property management software that allows users to manage their property listings through one portal. Buildium caters to users who manage residential properties like houses, condominiums, and apartments. We compiled user reviews from around the web and determined that Buildium has mostly positive reviews. We also compared the most common pricing options for small business owners.
Buildium Customer Reviews
Ease of Use: Excellent
Customer Service: Poor
Summary of User Reviews
What Buildium does well:
According to the positive reviews online, users like Buildium for its ability to automate monthly charges for every unit they’re managing. Users also love that the reports are customizable and easy to generate. They mentioned that learning how to use the software is easy with the help of self-paced resources from the Buildium Academy.
What Buildium does not do well:
According to the negative reviews online, Buildium has poor customer service. For example, there are complaints that call reps put customers on hold for a long time (sometimes for 30 minutes or more).
Most Helpful Positive User Review
According to one positive review on Software Advice, the user likes the Buildium Academy because it is a nice self-help resource for learning everything about the software. Plus, he mentioned that the platform is extremely intuitive. He also said that the ad hoc reporting and tracking features helped organize their finances.
Most Helpful Negative User Review
According to one negative review on Trustpilot, he called support to complain about randomly generated rent income start dates. He said that he waited in queue for 30 minutes before being told to wait another 15 minutes. Afterwhich, the rep simply asked for a callback number, thereby wasting 45 minutes of his time. He said that when Buildium finally called, he was told that they could not answer his question.
Other Buildium User Reviews From Around the Web
Here are a few other resources for finding helpful Buildium customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of August 30th, 2017|
Buildium pricing is calculated based on the number and types of properties/units that will be managed using the software. For example, for 1-50 units, Core costs range between $45 and $75 per month, while Pro costs $150 per month. The main differences between the plans are access to online payments, tenant screenings, and property inspections.
|1 to 50 Units|
|101 - 150 Units|
|Online Payment for Residents|
|Basic Tenant Screening|
|Premium Tenant Screening|
Buildium also offers a free trial for users interested in trying the software first. To get an accurate price suitable for your business, you may get an instant calculation from the site by inputting the number of units you manage and selecting the subscription plan you prefer.