Buildium is a property management software that allows users to manage their property listings through one portal. Buildium caters to users who manage residential properties like houses, condominiums, and apartments. We compiled user reviews from around the web and determined that Buildium has mostly positive reviews. We also compared the most common pricing options for small business owners.
Buildium Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Pricing: Good
Summary of User Reviews
What Buildium does well:
According to the positive reviews online, users like Buildium for its ability to automate monthly charges for every unit they’re managing. Users also love that the reports are customizable and easy to generate. They mentioned that learning how to use the software is easy with the help of self-paced resources from the Buildium Academy.
What Buildium does not do well:
According to the negative reviews online, Buildium has poor customer service. For example, there are complaints that call reps put customers on hold for a long time (sometimes for 30 minutes or more).
Most Helpful Positive User Review
According to one positive review on Software Advice, the user likes the Buildium Academy because it is a nice self-help resource for learning everything about the software. Plus, he mentioned that the platform is extremely intuitive. He also said that the ad hoc reporting and tracking features helped organize their finances.
Most Helpful Negative User Review
According to one negative review on Trustpilot, he called support to complain about randomly generated rent income start dates. He said that he waited in queue for 30 minutes before being told to wait another 15 minutes. Afterwhich, the rep simply asked for a callback number, thereby wasting 45 minutes of his time. He said that when Buildium finally called, he was told that they could not answer his question.
Other Buildium User Reviews From Around the Web
Here are a few other resources for finding helpful Buildium customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average ratings as of August 30th, 2017 | |||
Buildium Pricing
Buildium pricing is calculated based on the number and types of properties/units that will be managed using the software. For example, for 1-50 units, Core costs range between $45 and $75 per month, while Pro costs $150 per month. The main differences between the plans are access to online payments, tenant screenings, and property inspections.
| 1 to 50 Units | ||
| 51-100 Units | ||
| 101 - 150 Units | ||
| Property Accounting | ||
| Financial Reporting | ||
| Maintenance Management | ||
| Leasing Management | ||
| Online Payment for Residents | ||
| Electronic Leases | ||
| Property Inspections | ||
| Basic Tenant Screening | ||
| Premium Tenant Screening |
Buildium also offers a free trial for users interested in trying the software first. To get an accurate price suitable for your business, you may get an instant calculation from the site by inputting the number of units you manage and selecting the subscription plan you prefer.
Compare Buildium Competitors
Not sure if Buildium is the right property management software for you? Check out our property management software buyer’s guide comparing three top providers.
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Mr D'Angelo
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
We love using Buildium, it keeps track of all my property management needs. From expenses to what tenants owe. We also love using all the reports. Highly Recommended!
The only con I would say I’ve had so far is I wish they would text alert you when a tenant pays online.
I wish I would of known about the company before using another software I was using for many years. The price is great and it does exactly what I need from a property management software.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Matthew Chapman
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The program itself is very good, I use it to keep track of my properties financial accounts, perform background screens, to coordinate and collaborate with tenants about issues going on with a property, and my tenants love being able to pay online. Plus, their are plenty of how to videos in case you get lost somewhere. The mobile app has greatly improved since my last review.
I would love to be able to customize the owner statements as I get frequent complaints from my owners about not being able to understand the way it’s done up. If I could customize or make it to where it gives me cash-basis statement reports where it clearly shows how much came in, how much went out, would be great. The mobile app has gotten MUCH better and my one and only gripe with it is that I can’t sort out tasks by property, which would be helpful for managing my tasks for my associations on the go do-able. Right now it just gives me EVERY task assigned to me which, with 13 different associations, can be a list of several hundred items, which is unmanageable when you can’t sort or filter out by properties. But otherwise, the mobile app is excellent. Finally, it’s kind of pricey, but it is a one-stop solution so I can’t complain too much.
That it had existed before I discovered them 🙂
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Deanna Caviezel
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Buildium is an amazing property management software. They are affordable and have such incredible features. Easy to use and set up.
They have improved so many features it is hard to say what they are missing now. They have a tremendously helpful set up for most property management companies.
I wish I had more knowledge of the use of Buildium …I switched to a very expensive program and since then they have improved so much that I may have stayed had I known and saved money.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Yvonne Jenkins
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Great Software! User friendly, built in accounting system and many other functions if you choose to use them (lease writing, inspection tracking, create maintenance work orders…etc)
I have had no issues with Buildium as a whole. Customer service is very pleasant and helpful.
The add-on charges for various items.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Nancy
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
They are great at thinking ahead in what the users need. We do property management and it is so easy and quick to keep records. It does everything well.
Tech support was having issues with a long wait time to talk to someone. I do believe it has been resolved. And I haven’t had any issues to have to call them.
There website offers a free trial so you know ahead of time what to expect. So to answer that it would be nothing. They have all their bases covered.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.