The most popular business VoIP phone system is also the most expensive.
RingCentral, by a wide margin, is the most expensive VoIP phone system we reviewed, around 25% more expensive than the second most expensive provider. Despite being more costly, it’s twice as popular as its nearest competitor. Does this popularity result from a better product or better marketing? A review of small business VoIP providers by Fit Small Business would suggest a bit of both. RingCentral has the best feature set and mobile application on the market. However, Fit Small Business thinks both Nextiva and Phone.com offer better value.
Why does ooma office have so little market share? Because, it’s not really a business phone system.
You may have heard of ooma, a popular residential VoIP phone system. The “office” version is really just the normal platform with a few features added in. There are major limitations on ooma office like the number of lines it can support. You cannot have more than 5 phone calls on at once. Conference calling doesn’t work well. It’s really not a business phone system, which explains its lack of popularity.
Business phone systems seem to a have three different pricing tiers.
At the low end is grasshopper and ooma office at under $65 per month for 10 users. The mid-tier includes GoToConnect, 8×8, and Phone.com with prices between $150 and $180 per month. Then there are the premium brands, Nextiva and RingCentral, at above $230 per month.