Calabrio One is a contact center workforce optimization suite that works on the cloud, on-premise, and in a hybrid environment. Its features include analytics tools, predictive and prescriptive insights, call recording, quality management, and more. In this article, we cover Calabrio One reviews and pricing. Ready to get started? Request a demo.
Calabrio One Pricing
Calabrio One pricing is not readily available on its website. Per agent rates from similar service providers can range from $19 to $49 per month, with more extensive ones ranging from $50 to $150+ per month. Interested users may contact Calabrio One’s sales team for more information.
Ready to get started with Calabrio One? Request a demo.
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Summary of Positive Calabrio One Reviews
As of the date this article was written (Aug. 22, 2019), there are few up-to-date positive Calabrio One reviews available online. However, some users like how user-friendly the software is. They also appreciate that agents learn how to use the program quickly.
Summary of Negative Calabrio One Reviews
There are not a lot of up-to-date negative Calabrio One reviews online as of this writing. However, some users had issues with reports returning inaccurate results.
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Calabrio One Features
Check out the list below of some of Calabrio One’s features:
- Predictive and prescriptive insights
- Call recording
- Workforce management
- Advanced reporting
- Intuitive marketing
- And more
Calabrio One FAQs
How does Calabrio One make workforce management more streamlined and efficient?
Calabrio One enables users to hone forecasting, utilize dynamic scheduling, and access real-time adherence feedback as well as gamification tools. This can free up managers so they can focus on other aspects of the job.
Does Calabrio One offer other professional services?
Yes. A professional services team is available to assist Calabrio One users with project management, implementation, training, and upgrades.