Ruby Receptionists is an answering service geared toward small businesses. It allows users to hire virtual receptionists to take messages for the business, forward calls, and relay basic information to customers. We compiled Ruby Receptionists user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Ruby Receptionists Does Well
Users who gave Ruby Receptionists a positive review commended its team of friendly and courteous virtual receptionists. They also mentioned that like that the service allows them to focus on building the business and connecting with valuable clients.
What Ruby Receptionists Does Not Do Well
Users who gave Ruby Receptionists a negative review highlighted its expensive pricing plans. They also complained about some virtual receptionists who knew very little about their client’s business, as well as a few instances of call routing errors.
Most Helpful Positive User Review
One user who gave Ruby Receptionists a positive review on TrustPilot said that she no longer had to struggle in managing phone calls for her business. With the service that Ruby Receptionists provides, she feels at ease knowing that she won’t miss calls from existing customers and potential clients.
Most Helpful Negative User Review
One user who left a review of Ruby Receptionists on TrustPilot expressed dissatisfaction with the service and its high cost. She said that the pricing plan is too expensive for an answering service provider. She added that the virtual receptionist should have a good grasp of their client’s business in order to provide better service and avoid caller complaints.
Ruby Receptionists Pricing
Ruby Receptionists offers four paid subscription plans: Solo (30 minutes for $149/month), Impress (100 minutes for $299/month), Engage (200 minutes for $559/month), and Captivate (500 minutes for $1,269/month). The cost of additional minutes is tiered depending on the package.
($/Month) | ||
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| Solo | ||
| Impress | ||
| Engage | ||
| Captivate |
The main differences between the Ruby Receptionists plans are the number of voicemail boxes and hold music choices, as well as access to after-hours call routing, appointment scheduling, and other premium features. New users are also entitled to a 21-day money-back guarantee.
Ruby Receptionists Features
Check out the list below of some of Ruby Receptionists’ features.
- 100% Live Answering Service
- Weekday and Weekend Coverage
- Local-Area Hosted Phone Number
- Voicemail for Every User
- Unlimited Transfer Talk Time
- Call-Handling Tailored to the Business’ Needs
- Customizable Hold Music
- Real-Time Updates and Data
- Mobile App for iOS and Android
Helpful Answering Service Resources
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Ruby Receptionists FAQ
Is there a free trial?
Yes. Interested users can sign-up for the free trial here.
If a user has more than one business, can both companies share a Ruby Receptionists account?
Yes. Users can get in touch with Ruby Receptionists’ customer service team to learn more about how this can be done.
Can users monitor their account usage?
Yes. Users can track their monthly usage of receptionist minutes through Ruby Receptionists’ Customer Login site and mobile app.
Ruby Receptionists Overview Video
This video provides a quick overview of Ruby Receptionists’ key features.
Popular Integrations
When choosing an answering service provider, it’s important that the service integrates with other applications your business is currently using. Here is a list of some of Ruby Receptionists’ popular integrations:
Top Ruby Receptionists Alternatives
Not sure if Ruby Receptionists is the right fit for you? Read our reviews of all top answering service providers or check out one of these three Ruby Receptionists competitors.
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Charles Murray
Review SourceOrganic
It is a very professional system with our incoming calls and you have a real idea of when to use our emergency call handling instructions.
The new plans have very high costs so I have to work harder and win more clients if I want to acquire a new license or a new Ruby plan.
Knowing that the service would be acting very early, and I do not know if that is an advantage or a disadvantage for the operation of my company.
Review SourceOrganic
Sorangel Josefina Bermudez Nava
Review SourceOrganic
Your team really cares about us, the consumers. Ruby Receptionists offers the user great opportunities for business growth, as well as more than satisfactory service and attention.
Their service is good, but it has an incredible cost. The payment plan is very expensive for a service provider. The virtual receptionist should have a better knowledge about the business of each client, and thus avoid complaints.
We would have liked to be notified more about the expiration dates of the memberships. Sometimes they are sudden. It is not a really overwhelming detail, but it would improve the clients’ impression.
Review SourceOrganic
Maribel del Carmen Rivera Lara
Review SourceOrganic
When I receive calls from my clients, Ruby provides them with the best and most suitable information for my clients, it is very useful and helpful.
When I want to buy a new plan I require a very high financial cost especially because it is supposed to be for companies that are just starting and that can be very annoying if my company does not generate the required costs.
The great kindness with which all of Ruby’s cheerful receptionists work attracts my clients very effectively, they love the good treatment they receive and the perfect information.
Review SourceOrganic
Andrea Frank
Review SourceOrganic
The best of the best. Ruby is unerringly professional with our incoming calls and has a real feel for when to use our emergency over-ride call handling instructions.
Our highly demanding partners are 100% satisfied with Ruby and have been for the past three years.
Ruby closes on pacific time and charges top category dollar. If we could have slightly extended hours or slightly lower rates it would be great but 24/7 coverage or a cheaper service have resulted in unacceptable boiler-room call handling when we’ve tried alternatives for branch offices etc.
I wish we could say anything negative about this service Pros/Cons style, Oh wait, there is something: the chipper, cheerful Ruby staff are a bit much very early in the morning before I’ve had my first triple latte. Small price to pay.
Absolutely recommend without reservation if you care about how your business sounds over the phone.
Review SourceOrganic