Ruby Receptionist is an answering service geared towards small businesses. It allows you to hire virtual receptionists to take messages for the business, forward calls, and relay basic information to customers. We complied reviews from our own website plus user reviews from around the web and determined that Ruby Receptionist has generally positive ratings. We also compared the most common pricing options for small business owners.
Ruby Receptionist Customer Reviews
Ease of use: Excellent
Customer service: Excellent
Pricing: High
Summary of Ruby Receptionist Customer Reviews
What Ruby Receptionist does well:
The general consensus from the reviews we read is that Ruby Receptionist does its job well and provides excellent service. Many have expressed appreciation for the upbeat and warm attitudes of the receptionists, as well as their reliability.
What Ruby Receptionist does not do well:
There were very few complaints regarding Ruby Receptionist’s service. The one thing customers expressed dissatisfaction with was the price Ruby Receptionist offers for the work they do, as they find it too high.
Most Helpful Positive Review
One user who left a 5 star review on TrustPilot said that using Ruby Receptionist “is like having an executive secretary at a fraction of the cost.” She felt that they were courteous and professional to her clients and if there was ever an issue they were able to fix it right away. Since her business relies on calls, it’s helpful for her to have this service as they are able to point customers where they need to go.
Most Helpful Negative Review
One user expressed satisfaction with Ruby Receptionist’s service, “except for the fact that every year they do a 10% price increase.” She noted that the receptionists could be chatty with their customers, which they initially liked, except that now, “It’s really getting to be too expensive.”
Ruby Receptionist Pricing
Ruby Receptionist has three pricing options that range from $259 – $989 per month. The main difference between the three plans is the number of receptionist minutes you get, and the average calls per month.
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All Ruby Receptionist plans come with a Ruby-hosted telephone number, free Spanish and English bilingual service, a mobile app for iOS and Android, real-time updates and messages, free evening and weekend answering, 16 hours of daily receptionist coverage, unlimited talk and voicemail time, and voicemails emailed to you as .wav files.
Compare Ruby Receptionist Competitors
Unsure if Ruby Receptionist is the right answering service for you? Check out our answering service buyer’s guide.
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Andrea Frank
The best of the best. Ruby is unerringly professional with our incoming calls and has a real feel for when to use our emergency over-ride call handling instructions.
Our highly demanding partners are 100% satisfied with Ruby and have been for the past three years.
Ruby closes on pacific time and charges top category dollar. If we could have slightly extended hours or slightly lower rates it would be great but 24/7 coverage or a cheaper service have resulted in unacceptable boiler-room call handling when we’ve tried alternatives for branch offices etc.
I wish we could say anything negative about this service Pros/Cons style, Oh wait, there is something: the chipper, cheerful Ruby staff are a bit much very early in the morning before I’ve had my first triple latte. Small price to pay.
Absolutely recommend without reservation if you care about how your business sounds over the phone.
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