CallFinder is a cloud-based speech analytics software that helps improve agent performance and customer experience. It provides an automated quality assurance solution for monitoring recorded customer-agent interactions/calls. In this article, we cover CallFinder reviews and pricing. Ready to get started? Request a demo.
CallFinder pricing is divided into two products: CallFinder View and CallFinder Acuity. Prices are customized starting at $600. According to the company, prices may vary based on how many hours of recordings are accumulated per month.
Ready to get started with CallFinder? Request a demo.
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Summary of CallFinder Reviews
As of the date this article was written (Aug 2, 2019), there are no CallFinder reviews available online. If you are a past or current CallFinder customer, leave a review to help other business owners who are deciding whether or not to use the product.
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Check out the list below of some of CallFinder’s features:
- Suite of call center monitoring tools
- Call scoring
- Analytics reporting
- Speech-to-text transcription
- Emotion and sentiment analysis
- Client support service
- And more
Can users search through call transcripts?
Yes. CallFinder View enables users to go through call transcripts and search for specific keywords or phrases. They can also further filter by date range depending on their requirements and needs.
How does CallFinder monitor customer interactions?
With CallFinder Acuity, customer interactions are monitored on a per-call basis, by agent, and by agent team. Automated scorecards and custom reports are included.