CallHippo Review: Is It Right for Your Business?

CallHippo’s call center solution includes four monthly plans ranging between $20 and $60 per user. Unlike the office phone system, it offers more robust features to streamline the calling process for sales and support teams. These features include conference calls, multiple-level call transfer, power dialer, and campaign management. It also includes add-ons like call tracking insights, call scribe, voicemail transcription, and custom caller ID.

Speech analytics is a separate product offered by CallHippo for contact center teams. It ensures complete call coverage to find the most important interactions that require coaching attention, such as customer objections, script deviations, compliance gaps, and competitor comparisons. Contact CallHippo’s sales team to request a quote and demo.

CallHippo offers a call tracking system that enables you to attribute phone calls to specific marketing campaigns. The system monitors and organizes information about all incoming calls, including the phone number, geographical location, the device used by the caller, and the marketing channel that led to the call. Monthly pricing is $30 for the U.S. and Canada, while $50 applies for overseas locations.

This CallHippo product enables businesses to send automated voice messages to multiple recipients simultaneously. All you need to do is upload a list of contacts and call them with a voice broadcast message. Users can either upload a CSV file or use the text-to-speech engine to read the text message over the call. The cost per call for voice broadcasting starts at 4 cents.

CallHippo offers a business phone system that supports low call volumes and essential tools for inbound and outbound call management. Every paid subscription includes a free business phone number and basic call features, such as voicemail, IVR, call history, and hold music. It includes up to 100 third-party integrations for customer relationship management (CRM), sales automation, ecommerce, and team productivity.

CallHippo has a user-friendly interface and a robust architecture that allows you to monitor call activities accurately. (Source: CallHippo)

CallHippo’s Starter plan supports many VoIP features. Once you upgrade to high-tier plans, you will unlock more key features your business needs for call management. Aside from a free phone number, here are other things to expect when you sign up for CallHippo’s office phone system:

• On-hold music: This ensures your callers won’t hang up while waiting for the call to connect. CallHippo lets you play a customized message that suits your company’s image.
• Call recording: Activating this feature enables calls to be auto-recorded and saved on cloud storage. All recorded calls are available for download for up to 90 days.
• Number porting: Transfer your virtual phone number from one service provider to another. In CallHippo, porting numbers in the U.S. and Canada is free, but it will take three to four weeks to process.
• Voicemail: This allows callers to record their messages instead of waiting endlessly or hanging up the call. CallHippo offers various voicemail tools, such as transcription, greetings, recording, and multiple mailbox handling.
• Interactive voice response (IVR): A prerecorded voice system that directs callers to the right agent or department. CallHippo’s IVR system enables deployment as part of its cloud IVR solutions or integrated into an existing telephony system.
• Smart call forwarding: This lets users forward every incoming call to an alternate number, whether cell phone, landline, or satellite. Extra charges apply once your free minutes are exhausted or you don’t have an unlimited minutes plan.

CallHippo enables companies to set up their internal telephone network without paying for additional telephone lines. It provides a system that receives incoming calls on their business number and directs them to multiple lines. This allows two telephones to be connected simultaneously using the same connection.

Assigning multiple extensions for a single number enables other users to handle calls from their own devices. Providing individual extension numbers enables calls to be distributed equally among the team, resulting in a more efficient phone system.

Powered by artificial intelligence, CallHippo’s call analytics software lets you collect data from phone calls and track records on call duration, call volume, and call routing. Aside from monitoring phone conversations, it also tracks interactions in support channels, such as email and social media. After the data is collected, a report will be provided containing detailed statistics on call performance.

Here are the key metrics you’ll find in CallHippo’s call analytics software:

• Call duration
• Day and time of the call
• Caller’s name and phone number
• Call abandonment rate
• Details if the call was answered or sent to voicemail
• Campaign, keyword, advertisement, or webpage that led to the call

CallHippo’s call analytics software allows users to measure call metrics and identify important trends. (Source: CallHippo)

CallHippo’s call analytics has a call tracking feature that enables marketing teams to trace sources of incoming calls. It assigns traceable phone numbers to individual marketing channels and captures the caller’s details as soon as they make contact. This includes their name, geographic location, contact numbers, and the reason for calling.

With CallHippo, employees are able to track call records, voicemail, and customer feedback in one convenient place. Having a shared inbox eliminates the need to switch tabs to search for call details. This leads to faster complaint resolution and better caller experience since everyone has access to all calling-related activities.

CallHippo’s shared inbox feature also helps in fostering real-time team collaboration by allowing users to create a teamwide to-do list, archive tasks, and route calls to other teams directly. Plus, it lets you decide which channels to use for marketing campaigns, such as paid ads and offline methods.

When your business makes frequent calls overseas, it is important to consider the time zone of the person you’re calling. That’s why CallHippo offers a tool to help you find out the date and time of a particular country you want to place a call in an instant. It also lets you know if the dialed number is valid.

Global Connect finds out the appropriate time to call a client. (Source: CallHippo)

The moment you enter the prefix of the number you wish to dial in the CallHippo dialer, this feature will automatically show the time zone and the country of origin of that number. This tool also works on customer relationship management (CRM) platforms or across any website. By simply hovering the cursor over a phone number, all the information associated with the number will pop up.

System for Dynamic Allocation of Packets (SDAP) is a patent-pending technology engineered by CallHippo to enhance real-time call quality and deliver a great calling experience. Whenever a call is placed, SDAP will analyze various parameters and configure the system accordingly. Plus, it has the capability to change the configuration in real time, resulting in an improved call experience from whichever device you use.