CallHub Review: Features, Alternatives & Pricing for 2023
This article is part of a larger series on VoIP.
CallHub is a unified cloud-based telephony service with voice and short message service (SMS) features, connecting businesses with audiences. In this CallHub review, the provider earned a score of 3.89 out of 5, with a perfect score in niche features. It offers peer-to-peer texting, three types of dialers, and custom caller ID, making it an excellent option for small businesses and freelancers who want to personalize customer communications using voice and SMS broadcasting.
CallHub Review: At a Glance
What We Liked
- Seamless customer relationship management (CRM) database integration
- Services support real-time unlimited contact connection
- Offers two payment options: pay-as-you-go and month-to-month subscription
- Does not have internal collaboration functionality
- Instant phone support and live chat are only available in higher-tier plans
- Reported glitches in large-volume data migration
- Enhanced audience engagement: CallHub’s automated dialer eliminates agent wait time and connects agents only when the call is answered. With email and text follow-ups and intelligent call routing, it’s one of our top predictive dialers.
- Global marketing and sales campaigns: It has global mass texting and call blasting services.
- Real-time automated messaging insights: Its analytics dashboard provides detailed real-time insights and reports of campaign messages and call history.
- Internal collaborative workspaces: CallHub lacks collaboration features, such as team scheduling and shared files. Consider Nextiva—a cloud-based unified communications (UC) provider that manages internal and external communications.
- Instant customer support: CallHub’s customer service options vary depending on the plan. RingCentral offers 24/7 customer support through live chat and global hotlines. It’s at the top of our list of best business phone systems.
- Extensive email marketing: CallHub’s smart email campaigns engage audiences, but for advanced automated email marketing, consider Mailchimp. It offers a content optimizer, custom-coded templates, and up to 150,000 monthly emails.
CallHub Deciding Factors
CallHub offers customizable communications solutions for businesses to nurture leads and create awareness about products and services through text messages and phone calls. It provides detailed reports on voice call performance, monitors launched marketing campaigns, and gauges project strengths and weaknesses.
Small businesses and freelancers who want to personalize customer communications using voice and SMS broadcasting.
Annual or Volume Discounts Available
CallHub helps businesses engage their audiences with highly targeted messages. However, other voice and message communication hubs also offer robust unified communications (UC) features and extensive analytics. Furthermore, if your priority is email engagement, there are other providers available. If you are looking for alternative internet-based text and voice solutions, here are three providers to consider:
Teams wanting a UC platform with robust monitoring tools and customer analytics
Small businesses wanting an all-in-one business messaging platform that sends messages, requests reviews, and collects payments
Companies looking for a predictive dialer with powerful calling and video conferencing features
Monthly Starting Price
$30 per user
$289 per month for 1,000 contacts and up to 3 team members
$30.95 per user
Not what you’re looking for?
If you’re interested in other business messaging services, check out our list of best text messaging services. We compared the top texting apps and came up with a list of the top seven text message providers, which includes Podium and Twilio.
CallHub pricing earned a score of 3 out of 5 because it doesn’t offer a free plan or volume-based discounts, which are available with other providers. Nonetheless, CallHub offers multiple plans that cater to different budgets. In addition, it offers a free 14-day trial, pay-as-you-go pricing, and annual billing discounts.
CallHub has introduced four monthly plans: Lite, Essentials, Scale, and Enterprise. All account users are automatically subscribed to its Lite plan, which may be upgraded at any time through the dashboard. The Lite plan is a pay-as-you-go option that starts at 1.2 cents per incoming SMS text. Users can add premium features, such as auto- and predictive dialers, to the Lite plan at $99 per feature, per month.
CallHub Pricing & Plans
Call & Text Credits
$3 - up to 43 minutes or 88 texts
$200 - up to 2,899 minutes or 5,882 texts
$500 - up to 7,246 minutes or 14,706 texts
Contacts & Agents
Power Dialer & Auto-dialer (1:1)
Auto-dialer (2:1), (3:1) & Predictive Dialer
+$99 per month
Users Roles & Subaccounts
+$99 per month
+$99 per month
Help docs, ticketing, email
Help docs, ticketing, email
Help docs, ticketing, email, live chat
Help docs, ticketing, email, live chat, phone, dedicated manager, product training, 24/7 support
CallHub equips businesses with a suite of communication tools, such as bulk SMS, automated dialers, and analytics, for effective audience interaction. Its text and voice solutions bridge the communication gap between small businesses and customers by providing an easy-to-use medium for increasing brand awareness.
CallHub’s call center software gives companies control over content scheduling and messaging, segmenting customers based on the messages assigned to them. Learn more about its features below:
We gave CallHub a score of 3.75 out of 5 because its uptime service level agreement (SLA)—at the time of publication—is only at 99.51%. It received higher points for offering standard features, such as automated voice messaging, text broadcasting, and bulk number importing.
CallHub features global phone services and SMS marketing tools, such as prescheduled mass texting and auto-dialer, enabling companies to have personalized communications with customers. Its SMS opt-in also provides an excellent return on value, as those who hear from you will be those interested in your services.
Here is a list of CallHub features and solutions:
- Unlimited contacts and agents
- CRM integrations
- Webhooks and application program interface (API) access
- Power dialer, auto-dialer, and predictive dialer
- Mass text messaging
- Call and voice broadcasts
- Custom data fields
- Dynamic caller ID
- User roles and leaderboards
- Reports and analytics
CallHub received a perfect score for its niche features because it offers crucial communication features like robust integrations with major customer relationship managers (CRMs) and multiple types of intelligent dialers. CallHub also offers real-time reporting and custom caller ID. Higher plans come with user roles, subaccounts, and predictive dialer capabilities.
Click on each niche offering below for more information:
CallHub integrates auto-dialer software that minimizes agent idle time and maximizes productive talk time per hour. Auto-dialer technology aids in market research, sales promotions, and telemarketing. With a power dialer, multiple numbers are called simultaneously and only connect agents when a call is answered, eliminating agent downtime.
The predictive dialer is an advanced auto-dialer feature that automatically calls numbers until it makes a connection and passes the call to live agents. Unlike other dialers, this feature uses call metrics and algorithms to run in parallel with the availability of agents. Branching scripts, rental of local phone numbers, and automatic callback scheduling supplement these solutions.
For businesses and professionals who want to expand their client base, CallHub’s SMS opt-in feature lets you collect contact details and personalize follow-up text messages based on customers’ consent and SMS responses. Once the customer’s name and response, such as their expression of interest, have been entered into the SMS conversation, the information is seamlessly integrated into CRM databases.
The service also allows audiences to text to join, unsubscribe, or cancel alerts. This results in an updated and clean list of recipients who have consented to receive your communications.
CallHub offers extensive tiered support that includes the following channels: help desk and ticketing, email, chat, and phone calls. CallHub’s free support comes with nine hours of weekday support, spanning three time zones available through ticketing with a 12-hour turnaround time. For enterprise-level plans, users have 24/7 support that includes weekends, dedicated account managers, and monthly sync-up.
Easily upgrade and downgrade between support plans as the need arises. For example, users of the Essential plan at $199 monthly can upgrade to the Scale Plan priced at $499 by paying the difference of $399, and then downgrade once the requirement is over.
Here’s a detailed breakdown of the customer support inclusions:
- Lite: Free; ticket support, nine-hour weekday support window, 12-hour SLA First Reply Time
- Essentials: $199; ticket support, nine-hour weekday support window, six-hour SLA First Reply Time
- Scale: $499; ticket and live chat support, nine-hour weekday support window, four-hour SLA First Reply Time, monthly sync-up
- Enterprise: Starts at $500 per month; 24/7 support through ticket, live chat, and phone, two-hour SLA First Reply Time, technical account manager, white-glove onboarding, monthly sync-up
CallHub earned a score of 4.69 out of 5 in customer service. While the provider has support channels, such as live chat, phone, and email, not all plans have access to its 24/7 support services. In addition to communication channels for customer support, CallHub has an online support center where customers have access to guides and frequently asked questions (FAQs) to resolve issues and concerns.
The CallHub website has available video resources demonstrating the different features, including voice and SMS broadcasting, call center, and peer-to-peer texting.
We scored CallHub a 3.25 out of 5 for ease of use. According to CallHub reviews, while the platform is easy to set up, it has a slight learning curve to use comfortably. Many new users reported finding the interface confusing, but once they got the hang of it, it became a convenient solution.
CallHub’s voice and text messaging services and call center software run on web browsers, which is an advantage for remote teams. To use the platform, you only need an internet-connected computer and browser, a microphone, and headphones. Accounts are created and set up by campaign or account managers.
The entire system runs on presets that a manager will fill in. Once campaigns are established, agents log into the platform, join a campaign, and the system will automatically place calls for you and display suggested scripts to be used during a call. Enter notes during calls within the agent console before proceeding to the next one.
We gave CallHub a 3.75 out of 5 in our expert assessment. Its flexible payment options and range of features, such as powerful dialers, make it an excellent choice for small businesses. However, it didn’t get a perfect score because it lacked UC features, and users reported inconsistent call quality and audio glitches.
Based on online CallHub reviews, the provider is suited for companies and enterprises managing multiple support generation and sales campaigns. Features like peer-to-peer messaging and SMS broadcasting are useful for initiating two-way conversations. It’s also a plus that it employs pay-as-you-go pricing for these services—you’ll only pay for what you need.
At the time of publication, CallHub has the following scores on popular review websites:
- G2: 4.8 out of 5 based on 16 reviews
- SaaSworthy: 4.7 out of 5 based on 85 ratings
- TrustRadius: 8.1 out of 10 based on six reviews
- Software Advice: 4.21 out of 5 based on 70 reviews
According to CallHub reviews, there have been occasional glitches while using the software, but CallHub has been recognized to have improved its infrastructure, effectively minimizing such instances. There are mixed reviews regarding pricing points; while some have noted an increase in prices, others feel the rates are cost-effective.
How We Evaluated CallHub
To accomplish this evaluation, we compared CallHub to other leading text and voice platforms in the market. We tested the software and considered verified users’ feedback on reliable review websites. From there, we used several criteria, including pricing, standout features, customer service, and ease of use.
Learn how we evaluated CallHub by clicking on the tabs below:
20% of Overall Score
We checked if the provider has a free trial and annual or volume-based discounts. We also gave more points to the provider if it has multiple plan options, including a free version or pay-as-you-go pricing.
25% of Overall Score
To get the general features score, we looked at the standard automated calling and texting features, such as broadcasting and bulk number importing. Since call quality is vital to voice-over-internet- protocol (VoIP) dialers, we looked into its uptime SLA and the availability of a mobile app, which improves mobility and coordination.
20% of Overall Score
The niche features we assessed were real-time reporting and tracking and the availability of custom caller ID. We also evaluated the range of integrations CallHub offers.
10% of Overall Score
We looked into the support channels available to users. We checked if the provider offers live chat, phone, and email support and assigned more points if the provider offers 24/7 customer service.
10% of Overall Score
We assessed how easy it is to set up the platform and the level of technical skill required for users to operate the system. We also tried the platform to determine if it has an intuitive interface.
15% of Overall Score
The expert score covers our evaluation of the system’s ease of use, value for money, and level of popularity. We also added our expert opinion on the standout features of the platform.
CallHub’s SMS and voice broadcasting services improve small businesses’ interactions with their targeted customers. Tools, such as automatic dialing and mass texting, are ideal for companies looking for low-cost services that will help expand telemarketing outreach. Sign up for CallHub’s free version to experience its customizable broadcasts and begin personalizing customer engagement and expanding client bases today.