CallRail is a call tracking software that allows users to measure call conversions from PPC (pay-per-click) keywords and the following marketing campaigns: offline, search, and digital. It is equipped with call analytics, campaign tracking, and conversation intelligence features. In this article, we cover user reviews and pricing. Ready to try CallRail? Get a free trial.
What CallRail Does Well
Users who gave CallRail a positive review like that the software is intuitive, which makes it easy for them to enjoy its features’ great performance. Others commended its customer support team who provides friendly, fast, and beneficial responses.
One user who gave CallRail a positive review on G2 Crowd considers its interface as the most user-friendly among the several call tracking systems he had used. He added that it has more features and a better customer support team than its competitors.
What CallRail Does Not Do Well
Users who gave CallRail a negative review commented that they experience call connection inconsistency, leading them to lose their leads daily. Others complained that the support team was unable to help them solve the issues they encountered as they were passed on between representatives or made to wait for an unreasonable amount of time.
One user who gave CallRail a negative review on Trustpilot mentioned that sometimes, 70% of their incoming calls do not connect to them or redirect to their voicemail, leading to unsuccessful retention of their leads. He added that its support team does not provide a solution to their call problems.
CallRail has three subscription options: Starter ($30/month), Pro ($120/month), and Elite (custom priced). Pricing is exclusive of usage fees for additional local & toll-free numbers, minutes, and text messages among others. The main differences between the plans are the costs of each additional usage fee, the availability of invoice capabilities, and the number of local numbers included.
Ready to try out CallRail? Get a free trial.
Top Picks from Fit Small Business
Best Call Tracking Software for 2018: CallRail vs. CallTrackingMetrics vs. Convirza — Read about our comparison among CallRail, CallTrackingMetrics, and Convirza. This covers what these software are best for, their monthly rates, ease of setup and use, and the type of customer support, features, and amount of usage included.
Check out the list below of some of CallRail’s features:
- US and Canadian Local Numbers
- Dynamic Number Insertion
- 888, 877, and 866 Toll-Free Numbers
- Keyword-Level Tracking
- Form Tracking
- Unlimited Company and User Accounts
- Real-Time Call Statistics
- Live Call Dashboard
- Call Recording
- Call Routing
- Call Management
- Automated Call Scoring
- Custom Call Flow Builder
- Block and Filter Callers
- Whisper Messages
Does CallRail provide a demo for interested users?
Can users cancel their account at any time?
Here is a list of some of CallRail’s popular integrations: