CallRail is a call tracking software designed to measure phone call conversions from search, digital, and offline marketing campaigns including pay-per-click (PPC) keywords. It provides tools for dynamic number insertion, report generation, call recording, and more. In this article, we cover CallRail reviews and pricing. Ready to get started? Get a free trial.
CallRail pricing is based on three subscription options: Call Tracking ($45 per month), Analytics Suite ($95 per month), and Custom (custom priced). The main differences between the plans are the number of form submissions and access to premium features, such as detailed call and lead reports.
Number of Form Submissions
Additional services are also offered by CallRail: local numbers ($3 per number), local minutes (5¢ per minute), toll-free numbers ($5 per number), toll-free minutes (8¢ per minute), and text messages (1.6¢ per text).
Ready to get started with CallRail? Get a free trial.
Top Call Tracking Software Providers 2019
Summary of Positive CallRail Reviews
Users who gave positive CallRail reviews commended its excellent call tracking capabilities that help them easily track in-call conversations and generate reports. They also mentioned that it enables them to effectively monitor leads using data from customer communications processes.
“They have the absolute best call tracking platform on the market. CallRail has significantly helped our company grow, as it has enabled us to simplify lead tracking and calls. Since these reports are sent weekly to our clients, it helps keep them aware of the source of each phone call. So, whether it be Google Ads or organic Google search, our clients can now see call volume increases and from where on a weekly basis.”
– Chris Kirksey
Summary of Negative CallRail Reviews
Users who gave negative CallRail reviews complained about its steep pricing and mobile app. Some users also reported experiencing bugs and glitches when using the software.
“I have had issues with numbers that suddenly stopped working. Some support people are more helpful than others when it comes to this issue and others we’ve had.”
– Mike Crimmins
Fit Small Business Top Call Tracking Software Picks
6 Best Call Tracking Software for 2019: Call tracking software allows you to identify where your inbound phone leads are coming from, whether it’s a print ad, online ads, or link from another website. In this article, we shared our top recommendations based on affordability, ease of use, and available features.
Check out the list below of some of CallRail’s features:
- Online and offline call tracking
- Dynamic number insertion
- Custom reports
- Call recording
- Keypad and text message scoring
- Call forwarding
- Form submissions
- Email notifications
- And more
How does CallRail help users monitor call campaigns?
CallRail enables users to track call campaigns both offline and online through its dynamic number insertion (DNI) tool. It also allows them to monitor a campaign’s performance using Google Ads and generate customized reports based on their marketing strategies.
What types of analytics does CallRail offer?
CallRail provides users with call tracking analytics in a dashboard that displays recorded, tracked, and transcribed calls. It also enables them to score calls and leads using a conversation intelligence feature.
Here is a list of some of CallRail’s popular integrations:
- Google Analytics